John Ostlund | Page 7

I had a wonderful experience at Dean Team Subaru. My salesman Sam and sales staff were professional, but down to earth and made the purchase process and super easy and comfortable. All the features o My salesman Sam and sales staff were professional, but down to earth and made the purchase process and super easy and comfortable. All the features of my car were explained and shown to me. The terms of my loan were explained to me with clarity and transparency. I would recommend them if you are in the market to buy a new car! More

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The sales process was simple and easy. We worked with and informative and patient sales Team Member. We drove 3 different models (Forester, Outback, Ascent) and liked each one, selecting We worked with and informative and patient sales Team Member. We drove 3 different models (Forester, Outback, Ascent) and liked each one, selecting the Ascent Touring for space, travel and power. Pricing was straight forward and a no pressure sales process. Once ordered, we received weekly updates on the status of the order and the delivery timing was actually sooner than expected. The delivery experience was also great, from signing the paperwork, through financing and then reviewing the functionality of the vehicle. All good. More

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Easy dealership to work with. I can’t believe how fast they got my car. Mundo was knowledgeable and willing to help. Never felt like a hard sell my business wasn’t important. Cons I can’t believe how fast they got my car. Mundo was knowledgeable and willing to help. Never felt like a hard sell my business wasn’t important. Considering a 2nd car for my wife, wouldn’t hesitate to work with them again! More

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Carl was very knowledgeable and professional. Made everything smooth and easy! Will definitely be my first call for my next car!! Made everything smooth and easy! Will definitely be my first call for my next car!! More

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This is my third vehicle from Dean Team. It is always a great experience! This time didn’t disappoint. Shawn made sure I got the vehicle I wanted even though it meant extra work. It w It is always a great experience! This time didn’t disappoint. Shawn made sure I got the vehicle I wanted even though it meant extra work. It was really good to see John again. More

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Mundo was a great salesman to work with. We ordered our car through Mundo and he checked in every week with updates. We enjoyed his clear communication and helpful attitude. Thanks, Mundo! We ordered our car through Mundo and he checked in every week with updates. We enjoyed his clear communication and helpful attitude. Thanks, Mundo! We did have some minor issues with the finance department after the sale was complete, but thanks to John Ostlund, it was all resolved quickly and to our satisfaction. Overall a great experience at Dean Team! More

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I cannot say enough great things about Shawn Nethercott and the rest of the team at the dealership!! They made the purchasing process very easy, and Shawn took the time to walk me through all features of and the rest of the team at the dealership!! They made the purchasing process very easy, and Shawn took the time to walk me through all features of my Ascent. If you are looking for a Subaru … look no further than Shawn and team! More

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I am very pleased with the service I received at Dean Team Subaru, Shawn Nethercott was very helpful and honest and not at all pushy. I could not have asked for a better experience. Team Subaru, Shawn Nethercott was very helpful and honest and not at all pushy. I could not have asked for a better experience. More

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Absolutely not. While my salesman was great and I would absolutely do business with him again. The service dept is a joke, Jeff Price is rude af. He lies to customer While my salesman was great and I would absolutely do business with him again. The service dept is a joke, Jeff Price is rude af. He lies to customers and tells them things aren't covered that are covered that they paid extra for..you show him paperwork and it doesnt matter he knows better. He refused to make me an appt to address the issue or tell me where I needed to go in subaru to get it done.. You have to get a manager involved to get an appt. And the manager John Ostlund wants to talk down to me act like I was stupid and needed to be spoken to like a 5 year old instead of a grown women. I brought my car up for 3 different things all under the direction of their employees. If it was supposed to be done a different way it is their job to relay that information to me. Not insult me or be rude to me. The car came scratched/damaged by gas tank and had a gash in the hood. It should have been fixed before I took it home. It was brand new. It's been a month. Still not fixed. The car is making a metallic sound when you shift it. I showed 2 different employees there and one service manager at kia. Both said it was abnormal. Took it to subaru service was told it was normal by check in lady and by your subaru manager John. Um. Ok. So I have him go out and shift another outback. Which clearly doesn't make that noise. This dude is like well you shifted it faster in the other car. I shifted the same way in both cars two times fast/normal drive to park like you were pulling into home and putting it in park. And 2 times slow. One step at a time. Both times it clanged in my vehicle.and it got louder the more you did it. . It was so loud you could hear it inside the dealership. John says that's normal. And acted like I was slow and didn't know how to properly shift a vehicle. He literally said it's not supposed to be shifted like that. 🤣. Like what? With a quick drive to park fluid motion? Am I supposed to slowly go from drive, stop at neutral, stop at reverse and then put it in park everytime? Absolutely not. Absolutely idiotic statement. No vehicle should shift and sound metallic. Unless it's a manual and you shift to the wrong gear while driving. Your sales rep said it might be a linkage issue. He may be right I'm not a mechanic I have no idea. But I have driven over 100 cars and none of them sounded metallic when I shifted. I've bought 12 cars in past year and none of them came with attitudes. If you sell me a car. You should honor the things you said during the agreement. And the icing to the cake was when John then practically called me a liar and said his service rep would never say that he was some top rated service advisor and always got compliments. Mmkay. Yall got cameras right? Review them. Please! Review where he lies straight to my face and tells me a package your finance manager sold me and I had just talked to reiterated my coverage. Doesn't cover what your finance manager told me it did. Lmao. Cause he was clear as day when he said it. Even after I showed him on the form. (Yes I knew I needed to call the 3rd party) but he said it wasn't covered through them either. And if I needed to go some place besides service he should have told me. Instead of we don't fix that here. (When I was told 3 weeks before that's where I needed to go) customers aren't mind readers. We don't work there. A simple redirect to the appropriate desk works wonders. And some training for your employees and their rudeness is in order. More

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Had a great experience. Very welcoming and accommodating to what I wanted to do and why I was there. No wasted time or added stress by trying to force options and products Very welcoming and accommodating to what I wanted to do and why I was there. No wasted time or added stress by trying to force options and products you don't what! More

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