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John Lavelle
John Lavelle at Joyce Honda

John Lavelle

Service Advisor

Joyce Honda

3166 NJ-10
Denville, NJ 07834

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4.9
366 Reviews
4.9

366 Reviews

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366 Reviews of John Lavelle

January 05, 2026

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Employee Rating

John is always great. He is friendly, knowledgeable and helpful. He always responds to my inquiries. More

by Whizskier
Service Price Transparency
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Recommend Dealer
Yes
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Jan 05, 2026

Joyce Honda responded

Thank you so much for your kind review. We are committed to providing the best possible service experience to all our customers, and your feedback means a great deal to us. We truly value your time and your business. Warm Regards, The Service Team at Joyce Honda

December 31, 2025

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Service was great as usual. Every body was very help full and frendly. thank you More

by hotfootone
Recommend Dealer
Yes
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Dec 31, 2025

Joyce Honda responded

Thank you so much for your kind review. We are committed to providing the best possible service experience to all our customers, and your feedback means a great deal to us. We truly value your time and your business. Happy Holidays, The Service Team at Joyce Honda

December 28, 2025

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Service was satisfactory but I noticed ine of the god idol was broken and was intact when I gave the vehicle for servicing..idol was close to my heart and expensive More

by PRSHNTCHATURVEDI
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Ed Seager, Ernest Biondolino, Lloyd Wilson, Charles Mitchell, Subuhi Shakil, Kelly Fields

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Dec 29, 2025

Joyce Honda responded

Thank you for bringing this to our attention. While we’re glad to hear the service itself was satisfactory, we are truly sorry to learn about the damage to your religious idol. We understand how meaningful and valuable personal items can be, and we take this concern very seriously. Please contact our Service Manager Erik Matos directly so we can review this matter and work toward a resolution. We appreciate the opportunity to make this right. Regards, The Service Team at Joyce Honda 973-361-1396 erik_matos@joycehonda.com 973-607-0237 (text)

December 24, 2025

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John Lavelle is the reason I continue to do my all work at Joyce Honda. More

by JAYDIBLASI
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Joe San Roman, Ernest Biondolino

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Dec 26, 2025

Joyce Honda responded

Thank you so much for your kind review. We are committed to providing the best possible service experience to all our customers, and your feedback means a great deal to us. We truly value your time and your business. Happy Holidays, The Service Team at Joyce Honda

December 11, 2025

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I am very pleased with the Joyce Honda Service department and their advisor staff. They do a great job. More

by bradiecalli
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Dec 12, 2025

Joyce Honda responded

Thank you so much for your kind review. We are committed to providing the best possible service experience to all our customers, and your feedback means a great deal to us. We truly value your time and your business. Best regards, The Service Team at Joyce Honda

December 09, 2025

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It was excellent service everyone was friendly as well. I did not have to wait long as well More

by MARK102093
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Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Lloyd Wilson

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Dec 10, 2025

Joyce Honda responded

Thank you so much for your kind review. We are committed to providing the best possible service experience to all our customers, and your feedback means a great deal to us. We truly value your time and your business. Best regards, The Service Team at Joyce Honda

December 09, 2025

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Employee Rating

Very well organized and fast service great man power provides coffee and water and nice and clean More

by WSFREEZE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Ed Seager, Ernest Biondolino, Lloyd Wilson, Charles Mitchell, Subuhi Shakil, Kelly Fields

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Dec 10, 2025

Joyce Honda responded

Thank you so much for your kind review. We are committed to providing the best possible service experience to all our customers, and your feedback means a great deal to us. We truly value your time and your business. Best regards, The Service Team at Joyce Honda

December 02, 2025

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Employee Rating

Service was great and everything was explained in detail to me. Communication about the work was delivered clearly and quickly. More

by JNEKULAK
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Ed Seager, Ernest Biondolino, Lloyd Wilson, Charles Mitchell, Subuhi Shakil, Kelly Fields

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Dec 02, 2025

Joyce Honda responded

Thank you so much for your kind review. We are committed to providing the best possible service experience to all our customers, and your feedback means a great deal to us. We truly value your time and your business. Best regards, The Service Team at Joyce Honda

November 12, 2025

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Employee Rating

Great staff and excellent quality repairs, but the costs for parts and service are outrageously more expensive than those at local non-dealership service centers. More

by OVERDEEPBLUESEAS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Ernest Biondolino, Lloyd Wilson

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Nov 12, 2025

Joyce Honda responded

Thank you for your feedback! We truly appreciate your kind words about our staff and the quality of our repairs. We understand that dealership service costs can sometimes be higher than independent shops — this reflects our use of genuine Honda parts, factory-trained technicians, and warranty-backed work to ensure lasting reliability and safety. We’d love the opportunity to review your recent service and discuss how we can provide the best value possible. Please feel free to contact Erik Matos, Service Manager, at 973-361-1396 or via text at 973-607-0237, or email erik_matos@joycehonda.com . Thank you again for choosing Joyce Honda — we appreciate your trust in our team!

November 11, 2025

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Employee Rating

John provided outstanding service the few times he's been my service advisor. Very knowledgeable and professional. More

by kitiarii
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Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Nov 12, 2025

Joyce Honda responded

Thank you so much for your kind review. We are committed to providing the best possible service experience to all our customers, and your feedback means a great deal to us. We truly value your time and your business. Best regards, The Service Team at Joyce Honda

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