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John Kirchenbauer
John Kirchenbauer at Ken Ganley Ford Norton

John Kirchenbauer | Page 10

Service Director

Ken Ganley Ford Norton

2835 Barber Rd
Norton, OH 44203

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4.6
210 Reviews
4.6

210 Reviews

Write a Review

210 Reviews of John Kirchenbauer

September 29, 2022

Dealership Rating
Employee Rating

Blue cruise software installed and it is awesome! As if this truck could get any cooler. Thanks, Scott! More

by Hntrjmpr1176
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Fulton Benya, Scott Spath, Brianna Worthington , Mike Hartley

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Sep 30, 2022

Ken Ganley Ford Norton responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again.

September 13, 2022

Dealership Rating
Employee Rating

ALWAYS HAVE A GREAT EXPERIENCE AT GANLEY FORD. I HIGHLY RECOMMEND THIS DEALERSHIP. REPEAT CUSTOMER More

by CDOUGLAS1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Desmond Norvell, Craig Douglas

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Sep 13, 2022

Ken Ganley Ford Norton responded

Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience!

August 25, 2022

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Employee Rating

Excellent service provided by the service department. They take great care of their customers! Will return again! More

by bludevilsdans
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Fulton Benya, Scott Spath, Brianna Worthington , Aaron Forsythe, Sean Pangburn

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Aug 25, 2022

Ken Ganley Ford Norton responded

Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us to be a positive one at Ken Ganley Ford Norton. Please don't hesitate to reach out if you need anything else.

July 22, 2022

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Employee Rating

Refused to fix the recall that I had an appointment to get fixed. Refused to even look at the vehicle, told me to come in and they would fix the recall and once I got there told me I had to go somewhere e More

by scottvinsonjr94
Customer Service
Recommend Dealer
No
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Jul 22, 2022

Ken Ganley Ford Norton responded

Hi, we are sorry to hear about your disappointment with your visit to Ken Ganley Ford Service Center for your vehicle recall. Our records show that a Carly brought the vehicle in and that Park Ford had already performed the recall on the vehicle. They replaced the rear toe links and performed a rear alignment. Customer expressed that they thought it felt loose in the rear of the vehicle and the tires were starting to wear. Our records also show that they took the vehicle to an aftermarket repair shop for inspection and that they advised the customer that there was an issue with the workmanship performed at the other Dealer (Park Ford). We advised the customer to take the vehicle back to the dealer that performed the work to take care of the alignment and the tire wear issue. We did not refuse to fix a recall on the vehicle. Since it is a Ford recall and it was already addressed / fixed by another dealership, you / the customer has to take it back to that dealership. Sorry for any inconvenience!

July 21, 2022

Dealership Rating
Employee Rating

Had my truck detailed and had the works done. Very pleased with how everything worked out. More

by Mtallman74
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
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Jul 21, 2022

Ken Ganley Ford Norton responded

Thank you for choosing Ken Ganley Ford Norton, your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again!

July 07, 2022

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Employee Rating

EASY TO GET AN APPOINTMENT. STAFF IS VERY FREINDLY. WORK COMPLETED WHEN PROMISED. FREE CAR WASH WHEN DONE. More

by tbyers4522
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Fulton Benya, Scott Spath

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Jul 07, 2022

Ken Ganley Ford Norton responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Ken Ganley Ford Norton.

July 01, 2022

Dealership Rating
Employee Rating

While it took Ford a while to come up with the part needed to be replaced in my Explorer, the dealership itself was very friendly and let me know step by step where they were with the progressive of my More

by melinda.wright1989
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Fulton Benya, Scott Spath

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Jul 01, 2022

Ken Ganley Ford Norton responded

Thank you so much for your excellent review, Melinda! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us to be a positive one at Ken Ganley Ford Norton. Please don't hesitate to reach out if you need anything else.

June 28, 2022

Dealership Rating
Employee Rating

Great service and a short wait time. Friendly service employees. Great experience overall. Outstanding! Thumbs up! More

by JCWILCOXIII
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Fulton Benya, Scott Spath

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Jun 29, 2022

Ken Ganley Ford Norton responded

Hi, we are very happy to have provided you with such a positive experience! Please let us know if there is anything else we can do for you; we are more than happy to help!

June 22, 2022

Dealership Rating
Employee Rating

The service advisors were very nice and helpful. Also the work was done quickly and the process as a whole was nice and easy. More

by Bjaros
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Fulton Benya, Scott Spath

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Jun 23, 2022

Ken Ganley Ford Norton responded

We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit.

May 13, 2022

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Employee Rating

Tony was patient and knew what questions to ask and how to answer ours. Excellent experience. We love their service and parts folks too. More

by tozbolt
Customer Service
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Craig Douglas, John Chapman, Tony Zuppe

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May 15, 2022

Ken Ganley Ford Norton responded

Hi, we're happy you found our staff to be so supportive during your experience here at Ken Ganley Ford Norton. Please don't hesitate to reach out if there's anything additional we can do for you.

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