John Cordell

First the entire Westlake team were friendly and professional. But many things were over looked especially for a certified car. During the tech review I noticed that the tow hook and wheel lock ke professional. But many things were over looked especially for a certified car. During the tech review I noticed that the tow hook and wheel lock key were missing. Kelly ordered me new ones. (thanks) I also noticed that 2 tires had been replaced. I know all wheel drives need balanced tires. So I offered to purchase them. ($330+). Some time during the purchase/deliver I was told there was only 1 key with the car. ($350+) Purchase completed aprox Dec 25. Then the troubles began. Return trips to the dealer for audio and sensor problems. First time waited got car back and went to lunch but had to return the car same because the audio failed again! I was given a loaner and between Jan.14 and Jan. 25. many repairs were done. Now the car seams fine for over a week. But it was frustrating ,time & money consuming to get a certified car going properly. (over $700). Again Kelly , Brittaney, and Ian did their very best to help solve the many problems. Oh two more things just in the title was processed wrong and is being corrected as I write. (thanks). And last I just found a the molded part the covers the back of the trunk interior had not been put back. I will give it a try but may have to come up again to have it reinstalled. Stay tuned Maybe I'm just a jinx....haha.....Pete. ps If I didn't leave a star review on some that's because I didn't have direct interface with them. More

by GENTPET Verified Customer Verified Customer

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Very good service and good service attitude Very careful introduction Very patient The price is very good introduction Very patient The price is very good More

by wolf2kx Verified Customer Verified Customer

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It was a great experience. Very kind, detailed, and efficient with my vehicle. Will only bring my BMW to Westlake! Very kind, detailed, and efficient with my vehicle. Will only bring my BMW to Westlake! More

by Erik Verified Customer Verified Customer

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This dealership is the perfect picture of dealership! Very friendly, welcoming and professional! Sometimes I literally drive there just to look at the cars because I like so much being there! Very friendly, welcoming and professional! Sometimes I literally drive there just to look at the cars because I like so much being there! More

by DANELOS23 Verified Customer Verified Customer

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Nice nice nice nice nice nice nice nice nice nice nice nice nice nice work nice nice nice work More

by CULLEN.BARNEY Verified Customer Verified Customer

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Cory and BMW Westlake always provide great communication and service. Their pricing is transparent and fair. and service. Their pricing is transparent and fair. More

by MICHAEL.B.MURRAY0912 Verified Customer Verified Customer

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Brittaney is always friendly, professional and makes what is a somewhat annoying circumstance into pleasurable experience. is a somewhat annoying circumstance into pleasurable experience. More

by Sean Curtin Verified Customer Verified Customer

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Good service and friendly personal. I would definitely recommend to others. Keep up the good work I would definitely recommend to others. Keep up the good work More

by eawadalla Verified Customer Verified Customer

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Outstanding experience, they make you feel like family. This group does an exceptional job on preparing you for the ultimate driving experience. Love the brand. Adam, Nez and John in the service departmen This group does an exceptional job on preparing you for the ultimate driving experience. Love the brand. Adam, Nez and John in the service department are top notch in customer service! I highly recommend to all my friends and family. More

by DEBJAYCORDELL Verified Customer Verified Customer

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Pretty good dealership. Good service. Good response time. Very helpful with my needs and experience. Good service. Good response time. Very helpful with my needs and experience. More

by MAJORINFLUENCE74 Verified Customer Verified Customer

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