John Cordell

There is no better BMW dealer than this one/clean / friendly/ respectful and professional plus beautiful people! friendly/ respectful and professional plus beautiful people! More

by DANELOS23 Verified Customer Verified Customer

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Professional, courteous, polite, and a well-oiled machine from top to bottom. Prompt responses and answers to all my questions. Their crew maintained my vehicle as needed then washed it before returning to from top to bottom. Prompt responses and answers to all my questions. Their crew maintained my vehicle as needed then washed it before returning to me. Customer service to a T. Highly recommend them. More

by TFA6267 Verified Customer Verified Customer

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Always great services. Timely and efficient quality of work. I drive past other bmw locations to come to this location due to the great service. Timely and efficient quality of work. I drive past other bmw locations to come to this location due to the great service. More

by KAYSKODES Verified Customer Verified Customer

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Service and the people were great, but I bought a brand new set of Perelli tires and they were filthy they cleaned up nice but new set of Perelli tires and they were filthy they cleaned up nice but More

by gschudel Verified Customer Verified Customer

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Treated me fairly. Timely and good service advisor.thank you very much Don’t tell me how much to write. That’s pissing me off Timely and good service advisor.thank you very much Don’t tell me how much to write. That’s pissing me off More

by DAVID.FAGNILII Verified Customer Verified Customer

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Always fast and efficient service. They have best customer service. They always go above and beyond. They have best customer service. They always go above and beyond. More

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Easy to work with. Car was serviced quickly even though it was an unscheduled visit. Car was serviced quickly even though it was an unscheduled visit. More

by krebscarla Verified Customer Verified Customer

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Great service and people are always pleasant would recommend to the dealer to all that I know recommend to the dealer to all that I know More

by PMATOUSEK Verified Customer Verified Customer

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I make an appointment, drop it off and don’t wait long. Very impressed with BMW of Westlake. I’m bummed that my tires keep getting messed up from the Ohio potholes. Thank goodness I have the tire packag Very impressed with BMW of Westlake. I’m bummed that my tires keep getting messed up from the Ohio potholes. Thank goodness I have the tire package. More

by JCAPRETTS Verified Customer Verified Customer

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First the entire Westlake team were friendly and professional. But many things were over looked especially for a certified car. During the tech review I noticed that the tow hook and wheel lock ke professional. But many things were over looked especially for a certified car. During the tech review I noticed that the tow hook and wheel lock key were missing. Kelly ordered me new ones. (thanks) I also noticed that 2 tires had been replaced. I know all wheel drives need balanced tires. So I offered to purchase them. ($330+). Some time during the purchase/deliver I was told there was only 1 key with the car. ($350+) Purchase completed aprox Dec 25. Then the troubles began. Return trips to the dealer for audio and sensor problems. First time waited got car back and went to lunch but had to return the car same because the audio failed again! I was given a loaner and between Jan.14 and Jan. 25. many repairs were done. Now the car seams fine for over a week. But it was frustrating ,time & money consuming to get a certified car going properly. (over $700). Again Kelly , Brittaney, and Ian did their very best to help solve the many problems. Oh two more things just in the title was processed wrong and is being corrected as I write. (thanks). And last I just found a the molded part the covers the back of the trunk interior had not been put back. I will give it a try but may have to come up again to have it reinstalled. Stay tuned Maybe I'm just a jinx....haha.....Pete. ps If I didn't leave a star review on some that's because I didn't have direct interface with them. More

by GENTPET Verified Customer Verified Customer

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