John Chapman
John Chapman at Ken Ganley Ford Norton

John Chapman | Page 24

General Sales Manager

Ken Ganley Ford Norton

2835 Barber Rd
Norton, OH 44203

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5.0
347 Reviews
5.0

347 Reviews

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347 Reviews of John Chapman

July 16, 2021

Dealership Rating

Internet sales rep, Emily was nice. Salesperson was helpful/personable. Finance guy was helpful. Everyone was polite. I would shop here again. Only error was mileage listed incorrectly online. More

by Deb73
Customer Service
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Jennifer Fincham

Jul 17, 2021

Ken Ganley Ford Norton responded

Thank you for taking the time to leave us this great review, Deb! We're thrilled to hear that you found your experience with Emily and our team to be a positive one. We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Ganley Ford. Congratulations on your new purchase, Deb!

July 15, 2021

Dealership Rating
Employee Rating

Had a good experience no pressure tony treated us right everything was explained to our satisfaction financing was explained well and to our satisfaction thankyou More

by Panther
Customer Service
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Tony Zuppe, Kevin Kneebusch

Jul 15, 2021

Ken Ganley Ford Norton responded

Here at Ganley Ford, customer satisfaction is our #1 priority. We always do our best to make sure our customers leave with the car they desire! We are glad to hear you enjoyed your experience, and it was a pleasure having you at the dealership. We appreciate your review!

July 09, 2021

Dealership Rating
Employee Rating

Got me in a beautiful 2020 Ford Fusion within only a couple hours, very friendly staff, even figured out how to get me within my monthly budget. More

by AshHav
Customer Service
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Desmond Norvell

Jul 10, 2021

Ken Ganley Ford Norton responded

Thanks for sharing your thoughts about your experience with Ganley Ford! It's great to hear our team helped you select a beautiful Fusion within your budget in a timely manner. We appreciate your business and hope to see you again soon!

July 01, 2021

Dealership Rating

Got a good greeting and warm welcome Soon as I entered the door, service was excellent and my salesman was very polite and professional I would definitely recommend this dealership to anyone More

by Doctorpope1
Customer Service
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Franco D. Casalinova , Carly Neubert

Jul 01, 2021

Ken Ganley Ford Norton responded

Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience!

June 28, 2021

Dealership Rating
Employee Rating

Ganley Ford has always treated me both professionally and respectfully. I was a little upside down in my lease and they were able to get me into a nicer vehicle for only a few dollars more a month! More

by pengelta
Customer Service
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Craig Douglas, Scott Spath, Kevin Kneebusch , Sean Pangburn

Jun 29, 2021

Ken Ganley Ford Norton responded

Thank you for taking the time to write this review and let us know how we are doing. Our customers are our top priority and your feedback is greatly appreciated. Congratulations on your new car! All of us at Ganley Ford are glad to have you as a customer.

June 22, 2021

Dealership Rating

The salesman for this dealership was responsive, fair and very helpful throughout the process of my purchase of a car. More

by LATTA145
Recommend Dealer
Yes

Other Employees Tagged: Tony Zuppe

Jun 22, 2021

Ken Ganley Ford Norton responded

Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us to be a positive one. We hope you enjoy your new vehicle, and don't hesitate to reach out if you need anything else.

June 20, 2021

Dealership Rating

Excellent and honest service. They made sure we were happy and satisfied with the vehicle as well as expedited service. Ver good experience with Desmond. More

by Jteek15
Customer Service
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Desmond Norvell , Carly Neubert

Jun 21, 2021

Ken Ganley Ford Norton responded

Thank you for taking the time to write this review! Our customers are our top priority and your feedback is greatly appreciated. Congratulations on your new car! Desmond and all of us at Ganley Ford are glad to have you as a customer.

June 15, 2021

Dealership Rating
Employee Rating

Salesman Austin was great. Management tried to screw me over on price after I signed an agreement. They swapped a paper in without my signature for $2,000 higher. They tried to pull sneaky tricks in financ More

by Trayjen
Customer Service
Friendliness
Price
Recommend Dealer
No

Other Employees Tagged: Craig Douglas, Kevin Kneebusch , Austin Temsey

Jul 02, 2021

Ken Ganley Ford Norton responded

Trayjen, It is great to hear that working with Austin was a positive one but hearing that you didn't have a completely satisfying visit. Would it be possible to have someone from our management team reach out to you directly to discuss? We'd love the opportunity to address any issues with our team here. Thank you for your time, and hopefully we can get to the bottom of this.

June 11, 2021

Dealership Rating
Employee Rating

Everyone is always so polite and helpful. Been dealing Everyone is always so polite and helpful. Been dealing with Franco for years . Advise anyone looking for new or used to go see him. :). Thank More

by Kbonf07210
Customer Service
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Franco D. Casalinova, Craig Douglas , Carly Neubert

Jun 11, 2021

Ken Ganley Ford Norton responded

Thank you so much for taking the time to share your great feedback with us. We are delighted to learn about your positive experience with Franco. Congratulations on your new car! If there is anything else we can do to assist you, please do not hesitate to let us know. We are always happy to help!

June 07, 2021

Dealership Rating
Employee Rating

I am always treated very well when at Ganley Ford....the Service and Parts Department I would dare to say are the best in Northeast Ohio....my hats off to John Kirchenbauer and his highly skilled staff!! More

by Waymonwbrownsr
Customer Service
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Desmond Norvell, John Kirchenbauer, Scott Spath , Carly Neubert

Jun 07, 2021

Ken Ganley Ford Norton responded

We are pleased to hear that you continue to have a positive experience each & every time that you visit Ganley Ford! We agree that John Kirchenbauer & his department are the best!! We really appreciate your continued business & thank you for this kind 5 star review!

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