Joe Toepfer | Page 13

I will only service my car at Gunn Honda. Service was great. Was done in a timely manner. Great to come home and not add to the oil leak on my driveway. Shout out to Randy R. Steve H. Joe T. And Joe V. great. Was done in a timely manner. Great to come home and not add to the oil leak on my driveway. Shout out to Randy R. Steve H. Joe T. And Joe V. More

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Went in for a new battery. Needed it quick. Not only did I get a nee battery but it was still under new car warranty. I get a nee battery but it was still under new car warranty. More

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Excellent service and explanation. Explained recall issue as well as resetting maintenance notice features. Friendly and took the time necessary to assist. I will use again. issue as well as resetting maintenance notice features. Friendly and took the time necessary to assist. I will use again. More

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I took my honda accord to have a regular maintenance to Gunn Honda in I10 in san antonio. My service tech was Joe, he took care of the recall to update the dash computer( wich I didnt know anything about Gunn Honda in I10 in san antonio. My service tech was Joe, he took care of the recall to update the dash computer( wich I didnt know anything about it), and have the maintenance done. He took care of my car very efficiently and fast. More

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We always get fast friendly service with a smile. Awesome customer service from Joe Toepfer and the crew in back. Respect their honesty and their opinions when asked a question. Also love the teamwork!! customer service from Joe Toepfer and the crew in back. Respect their honesty and their opinions when asked a question. Also love the teamwork!! More

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Awesome! The service was great, Joseph explained everything to me before the work was done, didnt try to pressure me into anything that wasn't needed. Took time to check on me as well during my app everything to me before the work was done, didnt try to pressure me into anything that wasn't needed. Took time to check on me as well during my appointment. Work was completed timely and to our satisfaction. Great to have a personal touch from your maintenance team. Job well done. More

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I bought my car at Gunn Honda and it was the most pleasurable experience. I had my car services twice. 2 oil changes, tire inspection /rotation and basic inspection. Each time it was easy to make an pleasurable experience. I had my car services twice. 2 oil changes, tire inspection /rotation and basic inspection. Each time it was easy to make an appointment. The representatives are courteous and very professional. They leave you a message where you can reach them if you need to contact them or have questions. You get a call when you car is ready and they provide all the feedback on what was done and any items that will or may need attention. You can find vehicle service in a lot of places but attention to the details aren't always up to expectations. Gunn Honda service provides that attention to detail. More

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Joe did a great job explaining what services/repairs were needed and keeping me informed on the status of the services and repairs. Dealership has a nice wait area with a good expresso coffee machine. needed and keeping me informed on the status of the services and repairs. Dealership has a nice wait area with a good expresso coffee machine. More

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Had roof rails installed on 2016 vehicle. CONs on this visit: Service was super busy on my day and waited a awhile to be seen have my vehicle taken in (had an appointment and showed up early). It was abou visit: Service was super busy on my day and waited a awhile to be seen have my vehicle taken in (had an appointment and showed up early). It was about two hours and my vehicle still had not been started. Over all it was about 4 hours+ from time arriving at dealership to leaving. PROs: My service agent was good about informing of progress and details to the delay. Provided service car to use in the interim while I waited which allowed to do other things while I waited. When setting up the appointment they gave an estimated time of how long it would be so the longer wait time was not unexpected and I was able to be prepared for it. It may have been this day (as they were out a # of personnel) but overall it was a great experience. The service reps really made this experience great given the circumstances. This was my second experience here and certainly not my last More

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No one ever bothered to call when our car was ready and when I called I got an answering service that could only take a message that was never returned... I don’t know what has happened to the service depa when I called I got an answering service that could only take a message that was never returned... I don’t know what has happened to the service department and when I brought it up to the man we worked with I was just told they were very busy. To busy to just call and let me know my car is ready seems pretty sad service to me... More

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