Rosa Rodriguez

Gunn Honda responded

Thank you for your feedback! We’re glad to hear our staff was friendly and ready to assist as soon as you arrived. It’s great that you experienced quick and great service during your visit. We truly appreciate your support and look forward to serving you again in the future!

Gunn Honda responded

Thank you for your feedback! We’re glad to hear you received awesome customer service and appreciated getting updates and reports about your vehicle while you waited. It’s great to know you left very satisfied with your experience. We truly appreciate your support and look forward to serving you again!

Gunn Honda responded

Thank you for your feedback! We’re glad to hear Rosa did a great job explaining the process and keeping you informed throughout your appointment. It’s wonderful to know you received a “ten out of ten” service experience. We truly appreciate your kind words and will be sure to share them with Rosa and the team!

Gunn Honda responded

Thank you for sharing your experience! We’re glad to hear the buying process went smoothly and that Patrick Ford in finance provided you with patient, knowledgeable support throughout. It’s great when the finance experience feels clear and stress-free. We truly appreciate your feedback and hope you enjoy your new vehicle!

Gunn Honda responded

Thank you for your kind feedback! We’re so glad to hear you received excellent and friendly service, and that our service team was able to make the process straightforward and easy to understand. It’s great to know their diligence helped resolve the issues with your vehicle. We truly appreciate your support and look forward to assisting you again in the future!

Gunn Honda responded

Thank you for your loyalty and for sharing such kind words! We’re honored you’ve trusted Gunn Honda for the past seven years. Rosa truly cares about her customers, and it’s wonderful to hear she continues to provide the exceptional service that keeps you coming back. We’ll be sure to share your praise with her. We look forward to seeing you at your next visit!

Gunn Honda responded

Thank you for sharing your experience with us. We’re glad to hear you’re happy with the repairs and that we had the necessary equipment in stock to get your vehicle taken care of the same day. We also appreciate your honest feedback. We understand how a small finishing touch, like a quick vacuum, can make a big difference after a long visit, and we’re sorry we missed that expectation. Your comments help us improve, and we hope to provide an even better experience next time.

Gunn Honda responded

Thank you for the wonderful feedback! We’re glad to hear your visit was a joyful experience and that our team was polite, courteous, thorough, and honest throughout your time with us. Providing helpful service and a clean, comfortable waiting area is important to us. We truly appreciate your kind words and look forward to welcoming you back again in the future.

Gunn Honda responded

Thank you for your honest feedback. We’re glad to hear that, overall, you’ve received fair to good service from us, but we sincerely apologize for the frustrations you experienced during this visit. Missing the advertised oil change discount and requiring a return trip for a refund is certainly inconvenient, and we understand how disappointing that can be. We’re also sorry to hear the cabin air filter was not reinstalled correctly after inspection — that is not the level of care we aim to provide. Your comments are valuable and help us improve our processes and attention to detail. We would appreciate the opportunity to learn more about your visit so we can address this with our service team. Please feel free to contact our Service Manager at your convenience. Thank you for bringing this to our attention and for giving us the chance to do better.

Gunn Honda responded

Thank you so much for the incredible 5-star review! We’re thrilled to hear that you had such a positive experience with our Service Department and that Joe Esparza took great care of you. Joe truly takes pride in delivering excellent service, and your kind words mean a lot to our entire team. We appreciate your trust and look forward to assisting you again in the future!