Joe Toepfer | Page 12

Very courteous and helpful service. The location is good and the appointment was made promptly. The service was fast and I got out of there fast. and the appointment was made promptly. The service was fast and I got out of there fast. More

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Had a 4pm appointment for an oil change. I got off of work early so I called to see about getting in earlier. The man on the phone told me I could come through the express lube line so I headed to the de work early so I called to see about getting in earlier. The man on the phone told me I could come through the express lube line so I headed to the dealership. I arrived about 2:15pm and waited close to 30 minutes before a service member finally got to me. He then proceeded to tell me there was a 2 hour wait. I told him I had an appointment at 4 so I’d just come back then. I left and went to pick up my kids. Came back around 3:45 and waited another 30 minutes before being helped for my 4pm appointment. They then told me there was an hour and a half wait. I guess appointments don’t mean anything at this dealership. Now I have 2 kids and have to wait an hour and a half. I was told there was a nail in the tire and I told them they could patch it. Got vehicle back around 5:45 and went to pay and started asking about getting my windshield re-calibrated if I got it replaced. While looking into this the attendant noticed that I shouldn’t have paid for the tire patch as I had purchased a protection plan when I bought the car. He had to refund me and re ring everything up. Shouldn’t they know what kind of protection I have already? Makes me curious how many customers have gotten charged for things that they shouldn’t have. I will not be going back to this dealership for service or anything else. Worst experience ever. More

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Joe was FANTASTIC! I brought my car in for service, he assisted me and kept me informed throughout. A part needed to be ordered, and he ensured when I brought it back that I was helped in a timely manner. assisted me and kept me informed throughout. A part needed to be ordered, and he ensured when I brought it back that I was helped in a timely manner. Then to top it off, he followed up on my extended warranty and found that the part was covered and saved me money! Never have I had someone in the auto industry go this far above and beyond. He was extremely busy, but still managed to have impeccable service. Thank you, Joe! More

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Excellent service at a very reasonable price. Joe Toepfler service writer was excellent! He was as very attentive to our needs. Would definitely recommend him. Toepfler service writer was excellent! He was as very attentive to our needs. Would definitely recommend him. More

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When calling to book the appointment the person taking the appointment did not appear to be knowledgeble about how to do it. Spelt my name wrong and sent a confirmation email to the wrong email address af the appointment did not appear to be knowledgeble about how to do it. Spelt my name wrong and sent a confirmation email to the wrong email address after multiple repeats of the name and email. Joe was very helpful and kept me aware of the progress of my repair. Every other dealership I have brought my vehicle to washes the vehicle prior to pick-up. I was even prepare to have it waxed and pay extra. But again Joe was very communicative. More

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Told them what I needed most and they showed me my options & broke down how each would benefit me. They were awesome from start-finish. options & broke down how each would benefit me. They were awesome from start-finish. More

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Very professional and prompt. Very dependable on all my car issues. I will definitely recommend Gunn honda. Convenient after work to drop off the car and resolves quickly car issues. I will definitely recommend Gunn honda. Convenient after work to drop off the car and resolves quickly More

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Friendly, courtesy, professional staffs. The service was extremely slow. Waiting is so frustrating. Please improve which makes everyone life a more pleasant. Anyhow everyone else is outstanding. Keep up the extremely slow. Waiting is so frustrating. Please improve which makes everyone life a more pleasant. Anyhow everyone else is outstanding. Keep up the marvelous jobs More

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My maintenance appointment took a while, but the waiting room was comfortable and socially distanced. The work was done well. The service rep was knowledgeable and courteous. room was comfortable and socially distanced. The work was done well. The service rep was knowledgeable and courteous. More

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They did a very good job! Very speedy service & efficient as well. The waiting area had chairs spaced 6 feet apart, Covid-19 19 compliant. Thanks. as well. The waiting area had chairs spaced 6 feet apart, Covid-19 19 compliant. Thanks. More

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