Monica Valague

Gunn Honda responded

Thank you for your feedback! We’re glad to hear your Honda Pilot service at Gunn Honda was efficient, fast, and completed in a timely manner with no issues. We appreciate your trust and look forward to serving you again in the future!

Gunn Honda responded

Thank you for your feedback! We’re glad to hear our staff was friendly and ready to assist as soon as you arrived. It’s great that you experienced quick and great service during your visit. We truly appreciate your support and look forward to serving you again in the future!

Gunn Honda responded

Thank you for your feedback! We’re glad to hear you received awesome customer service and appreciated getting updates and reports about your vehicle while you waited. It’s great to know you left very satisfied with your experience. We truly appreciate your support and look forward to serving you again!

Gunn Honda responded

Thank you for your kind feedback! We’re so glad to hear you had a wonderful experience at Gunn Honda and that our sales team made you feel comfortable with no pressure throughout the process. It’s great knowing everything went smoothly for you. We truly appreciate your recommendation to friends and family and look forward to serving you again in the future!

Gunn Honda responded

Thank you for sharing your experience! We’re glad to hear the buying process went smoothly and that Patrick Ford in finance provided you with patient, knowledgeable support throughout. It’s great when the finance experience feels clear and stress-free. We truly appreciate your feedback and hope you enjoy your new vehicle!

Gunn Honda responded

Thank you for sharing your experience with us. We’re glad to hear you’re happy with the repairs and that we had the necessary equipment in stock to get your vehicle taken care of the same day. We also appreciate your honest feedback. We understand how a small finishing touch, like a quick vacuum, can make a big difference after a long visit, and we’re sorry we missed that expectation. Your comments help us improve, and we hope to provide an even better experience next time.

Gunn Honda responded

Thank you for your honest feedback. We’re glad to hear that, overall, you’ve received fair to good service from us, but we sincerely apologize for the frustrations you experienced during this visit. Missing the advertised oil change discount and requiring a return trip for a refund is certainly inconvenient, and we understand how disappointing that can be. We’re also sorry to hear the cabin air filter was not reinstalled correctly after inspection — that is not the level of care we aim to provide. Your comments are valuable and help us improve our processes and attention to detail. We would appreciate the opportunity to learn more about your visit so we can address this with our service team. Please feel free to contact our Service Manager at your convenience. Thank you for bringing this to our attention and for giving us the chance to do better.

Gunn Honda responded

Thank you so much for the incredible 5-star review! We’re thrilled to hear that you had such a positive experience with our Service Department and that Joe Esparza took great care of you. Joe truly takes pride in delivering excellent service, and your kind words mean a lot to our entire team. We appreciate your trust and look forward to assisting you again in the future!