Joe French | Page 14

I recently scheduled service for my 2020 Ford Edge due to transmission issues. Since we had a vacation planned, arranging the appointment after our return worked out perfectly. Joe French, our service associ transmission issues. Since we had a vacation planned, arranging the appointment after our return worked out perfectly. Joe French, our service associate, was exceptional—helpful, caring, and attentive throughout the entire process. The vehicle was kept overnight, and Klaben Ford provided us with a rental, which made things incredibly convenient. Fortunately, the Edge only required a software update. Joe even followed up a couple of days later to check on the car’s performance, which speaks volumes about the level of care Klaben provides. Having purchased several vehicles from Klaben dealerships since the 1980s, I’ve witnessed impressive strides in both customer service and sales. I'm thoroughly satisfied with my experience and wouldn’t hesitate to recommend Klaben Ford to others. More

by Not a Happy Customer Verified Customer Verified Customer

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I I've always had my truck serviced at Klaben Ford whether it be routine oil changes and maintenance to more complex repairs, Klaben Ford's service team has the experience and tools to get the job don whether it be routine oil changes and maintenance to more complex repairs, Klaben Ford's service team has the experience and tools to get the job done right. They are praised for their thoroughness in diagnosing and resolving problems. Communication is a strong point, with staff keeping customers informed about the status of their vehicle and explaining repairs in detail. Speaking of communication my service writer Mona crooks did an exceptional job keeping me updated every step of the way. More

by Joseph68 Verified Customer Verified Customer

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This dealership has been our go to for nearly a decade. Our family has bought more than ten cars from them. The service department is always “on it” and our repair reps are awesome. (Joe and Mona). Thank Our family has bought more than ten cars from them. The service department is always “on it” and our repair reps are awesome. (Joe and Mona). Thanks for being there for us. More

by pamsweese Verified Customer Verified Customer

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Took my car to Klaben for "The Works and a cooling system flush. As usual, the work was promptly done with the usual flair. flush. As usual, the work was promptly done with the usual flair. More

by DRACO151 Verified Customer Verified Customer

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No real issues seemed to be thorough and professional with the process ,friendly and fair. with the process ,friendly and fair. More

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Excellent service from Joe and Klaben. They found and repaired an issue with a differential seal. The work was done with a minimum of wait time. They found and repaired an issue with a differential seal. The work was done with a minimum of wait time. More

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Joe explained what was being done and how long to complete the bike rack installation. complete the bike rack installation. More

by Hhanna Verified Customer Verified Customer

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I recently had a total loss on my car and went to Klaben's website to look at my available options for another car. Narrowed it down to 3 and reached out to the Amazing Tim Sterling to get the next s Klaben's website to look at my available options for another car. Narrowed it down to 3 and reached out to the Amazing Tim Sterling to get the next steps to get me back on the road. The Team at Klaben listens to their customers. This will be my 4th purchase in 12 years, by now I feel like family More

by fairyrain826 Verified Customer Verified Customer

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Completely satisfied with my experience at Klaben Ford & Joe French as my service advisor. They always treat you right and provide outstanding service. I highly recommend Klaben Ford for your next car and/ Joe French as my service advisor. They always treat you right and provide outstanding service. I highly recommend Klaben Ford for your next car and/or maintenance items. It’s was a pleasure to have Joe as my service advisor. More

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Joe has been my service rep for more than eight years. He’s always kind and thoughtful. Answers questions well. I love to joke with him about RainX windshield wiper fluid, I don’t like them to put the blu He’s always kind and thoughtful. Answers questions well. I love to joke with him about RainX windshield wiper fluid, I don’t like them to put the blue in my car. We always have a good chuckle over that More

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