Joe Berube
Joe Berube at Columbia Ford Kia

Joe Berube

Assistant Service Manager

Columbia Ford Kia

234 Willimantic Road, Route 6
Columbia, CT 06237

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4.7
548 Reviews
4.7

548 Reviews

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548 Reviews of Joe Berube

April 05, 2026

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Employee Rating

This dealer is First Rate! Cordial, Efficient, a Thorough! The total service procedure was completed in less than an hour and that includes the explanation of all the additiona More

by torgy43
Service Price Transparency
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Recommend Dealer
Yes

April 05, 2026

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It’s always A pleasure to do business at Columbia Ford— both in sales and service. More

by JANPROLL
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Recommend Dealer
Yes

April 01, 2026

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Always very friendly and pleasant to talk to and to have service my car. They treat me and care with respect. More

by JESSL1204
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Recommend Dealer
Yes

Other Employees Tagged: Bobby Eskey, Mike Pahlas, Fernando Cruz , Monica

April 01, 2026

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Excellent Service here from the time i dropped off my vehicle until the time i picked it up. Columbia Ford kept me informed through out the process. More

by jim
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Recommend Dealer
Yes

March 29, 2026

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Service department is fantastic. Always quick to help with anything I need. Also very patient with pleasant with customers. More

by Mark
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Recommend Dealer
Yes

March 28, 2026

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The dealership has always treated me with respect. Explained everything they were going to do even just servicing my car with “the works”. I feel confident continuing bro my car there for service. More

by AJIGGERS56
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Recommend Dealer
Yes
Mar 28, 2026

Columbia Ford Kia responded

It’s great to hear that Joe and our team explained every step of your Ford Focus service and treated you with respect. Your confidence in us means a lot. We look forward to caring for your Focus on future visits. Mike Pahlas Service Manager mpahlas@columbiaford.com

March 28, 2026

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Appointment was easy to make and valet service is such a really great thing for someone like myself living alone. More

by COLESANA0202
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Recommend Dealer
Yes
Mar 28, 2026

Columbia Ford Kia responded

We’re pleased that scheduling your service appointment was convenient and our valet service provided extra ease for you living alone. Thank you for trusting us with your Ford Ranger. Joe and our service team appreciate your feedback. Mike Pahlas Service Manager mpahlas@columbiaford.com

March 23, 2026

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The service was perfect top notch dealership to work with I recommend them to anyone More

by FLEMINGSFEEDSALES
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Recommend Dealer
Yes
Mar 23, 2026

Columbia Ford Kia responded

Thank you for recommending us to others. It’s wonderful to know our team delivered top notch service on your Ford pickup. We look forward to assisting you again on your next visit. Mike Pahlas Service Manager mpahlas@columbiaford.com

March 22, 2026

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The dealership performed a routine service and multi-point inspection of critical components and did and excellent job of ensuring my vehicle is being maintained by experienced and trusted technic More

by WE1SAX
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Recommend Dealer
Yes

Other Employees Tagged: Bobby Eskey

Mar 22, 2026

Columbia Ford Kia responded

Thank you for the five-star rating. We’re glad our team’s routine service and thorough multi-point inspection gave you confidence in your Ford F-150’s maintenance. Please reach out whenever you need future service or inspections. Mike Pahlas Service Manager mpahlas@columbiaford.com

March 19, 2026

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They know you when you buy a car, but when you need service they forget who you are. WILL NOT BUY ANOTHER VEHICLE FROM THIS DEALERSHIP. More

by gac800
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Recommend Dealer
No

Other Employees Tagged: Fernando Cruz

Mar 24, 2026

Columbia Ford Kia responded

Thank you for taking the time to share your feedback. We’re very sorry to hear that your experience with our service department did not meet your expectations. What you described is not the level of care or consistency we strive to provide to every customer, whether it’s during the purchase process or long after the sale. We value long-term relationships and want every visit—sales or service—to reflect that. Because your screen name does not allow us to identify your visit, we would truly appreciate the opportunity to learn more about what happened and work toward a resolution. Please feel free to reach out to us directly at your convenience so we can address your concerns personally. Your feedback is important to us, and we hope to have the opportunity to earn back your trust. Mike Pahlas Service Manager 860.228.2886 mpahlas@columbiaford.com

Mar 23, 2026

Columbia Ford Kia responded

We're sorry to hear that your visit didn't meet the high standards that guests have come to expect from our dealership. If there's anything we can do to resolve the issue or if it's possible to discuss your visit in more detail, please feel free to contact us directly or let us know the best way to contact you and we will reach out. We'd love to get to the bottom of this and turn things around for you. Mike Pahlas Service Manager mpahlas@columbiaford.com

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