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Joe Berube
Joe Berube at Columbia Ford Kia

Joe Berube | Page 2

Assistant Service Manager

Columbia Ford Kia

234 Willimantic Road, Route 6
Columbia, CT 06237

4.7
572 Reviews
4.7

572 Reviews

Write a Review

572 Reviews of Joe Berube

May 27, 2026

Dealership Rating
Employee Rating

JC was very easy to work with . Punctual , great follow up , innovative. He will do well in his journey . Jimmie in sales , the entire service team are exemplary More

by Sthaye002
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Jake Gurzler, Bobby Eskey, Jimmie Bletsch, Mike Pahlas, Joe Brochu, Dave Munkelt, Fernando Cruz, Jerek "JC" Colón , Mike Piatek

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May 23, 2026

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Employee Rating

Great job. Courteous and professional. All work was completed in a timely manner. Highly recommend More

by Fonty
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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May 18, 2026

Dealership Rating
Employee Rating

Switching to another one this one is very disappointing every visit is worse and worse More

by yvdoviaw
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Mike Pahlas, Fernando Cruz

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May 21, 2026

Columbia Ford Kia responded

Hello Yvdoviaw, We are very sorry to hear that you left feeling disappointed after your recent experiences with us. That is certainly not the level of service we strive to provide to our customers, especially those who have trusted us with multiple visits over time. Because this review is anonymous, we are unfortunately unable to look into the specifics of your situation or reach out directly to better understand what occurred. We would truly appreciate the opportunity to speak with you personally and see if there is a way to address your concerns and improve your experience moving forward. Please feel free to contact our management team at your convenience. Feedback like this is taken seriously, and we are always working to improve both our communication and customer experience. Eric Gates General Manager & Mike Pahlas Service Manager

May 12, 2026

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Employee Rating

The service was ok but they were backed up with jobs so my truck had to stay overnight More

by Cyndi Nunez
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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May 20, 2026

Columbia Ford Kia responded

Dear valued customer, traveling a great distance to trust us to service/maintain your vehicle. We are truly sorry that your service appointment took and extra day to complete and appreciate your understanding. On your next visit wee will be sure to expedite and complete your vehicle in a timely manor. Michael Pahlas Service Manager Columbia Ford KIA 860-228-2886 *124 mpahlas@columbiaford.com

May 01, 2026

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Employee Rating

It was a great pleasure and easy to work with the staff. I even had breakfast with my wife after dropping off at the café on site. More

by gloricco25
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Bobby Eskey, Mike Pahlas, Fernando Cruz

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April 24, 2026

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Employee Rating

Bob was very respectful to me and also thank me for my service in the military. There should be more people like Bob behind the counter. Bob was very helpful! Thank you. More

by bl65falcon
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Bobby Eskey, Mike Pahlas, Fernando Cruz

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April 24, 2026

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Employee Rating

Been dealing with the service department at Columbia Ford for more than 11 years. They fix your vehicle the first time and don’t overcharge for routine services. More

by MIKE5733
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Bobby Eskey

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April 22, 2026

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Employee Rating

Love the dealership. Service was good, no loaner car and service was a bit confusing More

by Stephen.Boykin
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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April 19, 2026

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Employee Rating

Excellent service & care for the customer. very clean facility & comfortable waiting area. Service is accomplished on time & at a reasonable cost. More

by Lee
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Bobby Eskey, Mike Pahlas, Fernando Cruz

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April 18, 2026

Dealership Rating
Employee Rating

Good customer service, very quick. Drive further to get my Bronco sport services there and will continue More

by johnabe
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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