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Joe Berube
Joe Berube at Columbia Ford Kia

Joe Berube | Page 3

Assistant Service Manager

Columbia Ford Kia

234 Willimantic Road, Route 6
Columbia, CT 06237

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4.7
559 Reviews
4.7

559 Reviews

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559 Reviews of Joe Berube

March 19, 2026

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Employee Rating

They know you when you buy a car, but when you need service they forget who you are. WILL NOT BUY ANOTHER VEHICLE FROM THIS DEALERSHIP. More

by gac800
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Fernando Cruz

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Mar 24, 2026

Columbia Ford Kia responded

Thank you for taking the time to share your feedback. We’re very sorry to hear that your experience with our service department did not meet your expectations. What you described is not the level of care or consistency we strive to provide to every customer, whether it’s during the purchase process or long after the sale. We value long-term relationships and want every visit—sales or service—to reflect that. Because your screen name does not allow us to identify your visit, we would truly appreciate the opportunity to learn more about what happened and work toward a resolution. Please feel free to reach out to us directly at your convenience so we can address your concerns personally. Your feedback is important to us, and we hope to have the opportunity to earn back your trust. Mike Pahlas Service Manager 860.228.2886 mpahlas@columbiaford.com

March 07, 2026

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Employee Rating

Only been there for 2 oil changes. It went fine. I need 10 more words More

by Mark
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Bobby Eskey, Mike Pahlas, Fernando Cruz

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Mar 07, 2026

Columbia Ford Kia responded

We’re pleased to have served your Ford twice for oil changes. It’s rewarding to hear everything went smoothly on both visits. We look forward to assisting with your vehicle’s future maintenance. Mike Pahlas Service Manager mpahlas@columbiaford.com

March 07, 2026

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Employee Rating

On time, professional, courteous very satisfied with the service and staff for the service appointment More

by wallyirish03
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Bobby Eskey

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Mar 07, 2026

Columbia Ford Kia responded

We’re pleased to hear our team was punctual and professional during your Kia Seltos service appointment. It’s great to know the courteous care met your expectations. We look forward to serving you again. Mike Pahlas Service Manager mpahlas@columbiaford.com

March 06, 2026

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Employee Rating

Columbia Fird goes beyond and above to keep their customers happy and satisfied. Our family recommends Columbia Ford for your family More

by DARLENEOPO
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Bobby Eskey, Mike Pahlas, Fernando Cruz

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Mar 06, 2026

Columbia Ford Kia responded

It’s great to know our team goes the extra mile to keep your family happy with our service. Thank you for recommending us and trusting us with your Kia Sorento. We look forward to helping you again. Mike Pahlas Service Manager mpahlas@columbiaford.com

March 06, 2026

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Employee Rating

Joe and his team do a great Job. the mechanic know what they are done. i think that they are well train. . More

by SCU
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Fernando Cruz

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Mar 08, 2026

Columbia Ford Kia responded

Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us here at Columbia Ford Kia to be a positive one. Please don't hesitate to reach out if you need anything else. Mike Pahlas Service Manager mpahlas@columbiaford.com

March 02, 2026

Dealership Rating
Employee Rating

The associates with this dealership are very friendly, courteous and helpful. They ensure that your car buying or maintenance experience is superb. More

by weathernature
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Bobby Eskey, Mike Pahlas, Fernando Cruz

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Mar 02, 2026

Columbia Ford Kia responded

Thank you for recognizing our friendly and courteous team. We’re delighted they made your Kia Niro EV service experience superb and look forward to assisting you again. Mike Pahlas Service Manager mpahlas@columbiaford.com

March 01, 2026

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Employee Rating

Great service and super convenient with service valet, they picked up my car at work and then brought it back when the work was finished! More

by lsantalucia24
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Mar 02, 2026

Columbia Ford Kia responded

Thank you for highlighting how our service valet made everything easy. Joe and the team were happy to handle pickup and return right from your workplace. We look forward to caring for your Kia Telluride again. Mike Pahlas Service Manager mpahlas@columbiaford.com

March 01, 2026

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Employee Rating

They never told me my car had been in an accident, and their service department awful. They didn’t fully service my car twice when I brought it in. More

by idaryan27
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Bobby Eskey, Mike Pahlas, Joe Brochu, Fernando Cruz, Rush Wellington

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February 20, 2026

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Employee Rating

Outstanding service, friendly professional stafff. They do great work on my Ford Explorer ST. Highly recommend! More

by bmac87
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Bobby Eskey, Mike Pahlas, Mike Sorel, Fernando Cruz

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Feb 20, 2026

Columbia Ford Kia responded

Thank you for sharing your positive experience. We’re glad our friendly, professional staff delivered outstanding service on your Ford Explorer ST. Your recommendation means a lot and we look forward to helping you again. Mike Pahlas Service Manager mpahlas@columbiaford.com

February 18, 2026

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Employee Rating

So far everone at this organization has been excellent! ! We have had no issues so far. Very professional. More

by jmiannicelli
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Bobby Eskey, Mike Pahlas, Fernando Cruz

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Feb 18, 2026

Columbia Ford Kia responded

We’re pleased to hear our team delivered professional service on your Kia K5 and that everything has gone smoothly. Thank you for sharing your experience. We look forward to helping you again in the future. Mike Pahlas Service Manager mpahlas@columbiaford.com

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