Jim Elder III

Would not recommend purchasing a used vehicle from this place as the used vehicle I purchased needs a 1000$ repair job not even 1 week and 70 miles later and they won't do anything to make it right. The sa place as the used vehicle I purchased needs a 1000$ repair job not even 1 week and 70 miles later and they won't do anything to make it right. The sales rep at the counter was rude when he said I should just get it fixed when it is the dealerships fault for lying about the vehicles condition in the first place. More

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We purchased a used truck and a very expensive extended warranty. We drove it fewer than 300 miles and took it in for a problem that should be covered by the warranty, They had the truck for over a month warranty. We drove it fewer than 300 miles and took it in for a problem that should be covered by the warranty, They had the truck for over a month and no one called. My husband then got the run around from the service and 2 conflicting reports. One that they had started the work and another to say they just started the work. They now are saying to get to the problem they would destroy a part and we would have to pay for that part. Very disappointed as the part they say we have to pay for will cost more that the warranty we bought. I will be pursuing this further as the whole repair should be covered. More

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Suburban Ford of Sterling Heights has always been #1 for me and my family for sales, service and body shop. I’ve been going there and only there since 1997 when I first started working for Ford. Suburban Fo me and my family for sales, service and body shop. I’ve been going there and only there since 1997 when I first started working for Ford. Suburban Ford of Sterling Heights has been my dealership all these years because I’ve always gotten their absolute best the moment I walk thru their front door! More

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The best customer service I’ve ever experienced. This group always goes above and beyond. I’m a customer for life! This group always goes above and beyond. I’m a customer for life! More

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Love that place ! !! My 4th lease from there..I let all my friends and family go there. !! My 4th lease from there..I let all my friends and family go there. More

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Great purchasing experience; Hunter and Nicole were friendly, informative, and very accommodating. We will definitely be purchasing from this dealership again in the future. friendly, informative, and very accommodating. We will definitely be purchasing from this dealership again in the future. More

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Really deserves 0 stars. I had to have my car towed there on Monday, It is now Wednesday and no one has called me about my vehicle. I have left 27 messages over the last 3 da I had to have my car towed there on Monday, It is now Wednesday and no one has called me about my vehicle. I have left 27 messages over the last 3 days and ill no response.. More

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This is one of the worst dealerships I have ever dealt with!! 1] I had to fight to get warranty work done and done properly 2] The workmanship was absolutely horrid and left me and my family in a very with!! 1] I had to fight to get warranty work done and done properly 2] The workmanship was absolutely horrid and left me and my family in a very unsafe environment with the rear four cab bolts on my truck not properly reinstalled. { Ford Corporate dealer rep had my truck fixed at another dealership for he no faith in Suburban's abilities} 3] Service managers and Body shop managers both repeatedly out right lied to me!! 4] asked for the General manager or owner to contact me about issues. NEVER heard a peep out of either of them. I would NEVER recommend using this dealership for purchase or service of any kind. More

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The receptionist will not forward calls to a manager. I have requested to speak to a General Manager and get put into a queue where no one answers. I need to speak to someone regarding my Ford Pass Poi I have requested to speak to a General Manager and get put into a queue where no one answers. I need to speak to someone regarding my Ford Pass Points. I have been back/forth between the Ford Pass reps and the dealership for months! More

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Class Act Operation here. Great People who truly care. PJ handled my paperwork quickly and efficiently. Great People who truly care. PJ handled my paperwork quickly and efficiently. More

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