Lisa Elder

I had a very frustrating experience with Christian Lange’s customer service. He was dismissive and spoke to me in a way that felt belittling, as if my concerns didn’t matter or I didn’t understand my Lange’s customer service. He was dismissive and spoke to me in a way that felt belittling, as if my concerns didn’t matter or I didn’t understand my own vehicle. Explanation: I brought my car in on April 7, 2026, for a routine oil change and to have my driver’s side tail light checked, as it had been intermittently flickering. I later received a call informing me that the issue was due to a wiring problem, not a dying bulb—which is important because my vehicle is under a full warranty that should cover this type of repair even a dying bulb. I was then told the issue couldn’t be fixed that day because the part was not in stock, but that it would be ordered and should arrive within a day or so. My car was returned to me, and I waited to hear back. However, by April 17, I still had not received any update. I had texted the service representative (Jim Saelens) multiple times, called, and even emailed, but received no response. I eventually called the dealership and spoke with a woman who was able to track down the service rep and have him call me later that evening, around 7:30 PM. During that call, he scheduled me to come back in on Tuesday, April 21. On April 21, they were scheduled to pick up my car at 9:00 AM, but it wasn’t picked up until around 11:00 AM. The purpose of the appointment was to install the ordered tail light. Later that day, around 4:00 PM, I received a call stating they could no longer fix the issue due to a crack in the tail light. This was surprising and frustrating, as there was no crack noted when the original work order was written and the part was ordered. They also take photos and videos of the vehicle during pickup and drop-off. When I questioned this, he showed me the images and gave an explanation about where the crack supposedly was from the beginning, which did not align with what had been previously documented. The situation made me feel as though I was being accused of trying to take advantage of them, which was both uncomfortable and unprofessional. After multiple calls, emails, and texts that went unanswered, I finally had to go into the dealership in person on April 27, 2026, with both of my children just to get a response. At that point, the only solution I was given was that there was nothing they could do unless I paid out of pocket for the part, and then they would install it. After asking him to print out the photos and the work order, I took everything to the front office and spoke with two employees, Nicolas Navaro and Lisa Elder, who were both very pleasant and helpful in trying to figure out next steps. I am currently waiting to hear back from Lisa to see if anything can be done to resolve this situation. Overall, this has been one of the worst experiences I have had with Ford. The lack of communication, delays, inconsistent explanations, and the way I was treated made this an extremely disappointing experience. Customer service should involve clear communication, accountability, and respect—none of which I experienced throughout this process. More

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We went in with extremely low expectations based on previous experiences elsewhere. From the moment we walked in we were greeted with a smiling face and great conversation. Nicholas came up to the desk previous experiences elsewhere. From the moment we walked in we were greeted with a smiling face and great conversation. Nicholas came up to the desk to help us. He went above and beyond to get us what we wanted while keeping our budget in mind. We walked out very happy with our new purchase! Highly recommend! More

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Just leased 2 2024 F-150s for my business with Nick. He was extremely knowledgable, made the business financing process easy, and got it all done in one visit. Will be returning next year to acquire 2 a He was extremely knowledgable, made the business financing process easy, and got it all done in one visit. Will be returning next year to acquire 2 additional vehicles. More

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Much, much better than when I walked out on the salesman back in 2020. Happy. back in 2020. Happy. More

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The dealership was very prompt and professional when I communicated with them whether it was email or via a phone call. They were consistent without being overbearing and I like that! communicated with them whether it was email or via a phone call. They were consistent without being overbearing and I like that! More

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Found car at another dealer on Monday. Transferred vehicle to local dealer. Made purchase on Thursday. Great trade value Great purchase price Smooth transaction Thanks Nikki Elder Transferred vehicle to local dealer. Made purchase on Thursday. Great trade value Great purchase price Smooth transaction Thanks Nikki Elder More

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The best customer service I’ve ever experienced. This group always goes above and beyond. I’m a customer for life! This group always goes above and beyond. I’m a customer for life! More

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Best service on the planet would not go any other place to purchase a new vehicle, cannot say enough good things about this dealership. to purchase a new vehicle, cannot say enough good things about this dealership. More

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Salesman was not the best. Very aggressive text messaging and continuously late with information, paperwork, and completion of the sale. Hours of time wasted with “only 5 mor Very aggressive text messaging and continuously late with information, paperwork, and completion of the sale. Hours of time wasted with “only 5 more minutes” or “only 1/2 an hour”. If it’s going to be 2-3 hours then state that. Missed a very important meeting with my global partners over “only 5 more minutes”. He needs to learn a little bit of professional edicate when using text messaging as communication. I do have to say Lily who finalized the paperwork was knowledgeable and pleasant to work with. More

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This is one of the worst dealerships I have ever dealt with!! 1] I had to fight to get warranty work done and done properly 2] The workmanship was absolutely horrid and left me and my family in a very with!! 1] I had to fight to get warranty work done and done properly 2] The workmanship was absolutely horrid and left me and my family in a very unsafe environment with the rear four cab bolts on my truck not properly reinstalled. { Ford Corporate dealer rep had my truck fixed at another dealership for he no faith in Suburban's abilities} 3] Service managers and Body shop managers both repeatedly out right lied to me!! 4] asked for the General manager or owner to contact me about issues. NEVER heard a peep out of either of them. I would NEVER recommend using this dealership for purchase or service of any kind. More

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