Jim Elder III | Page 2

This is one of the worst dealerships I have ever dealt with!! 1] I had to fight to get warranty work done and done properly 2] The workmanship was absolutely horrid and left me and my family in a very with!! 1] I had to fight to get warranty work done and done properly 2] The workmanship was absolutely horrid and left me and my family in a very unsafe environment with the rear four cab bolts on my truck not properly reinstalled. { Ford Corporate dealer rep had my truck fixed at another dealership for he no faith in Suburban's abilities} 3] Service managers and Body shop managers both repeatedly out right lied to me!! 4] asked for the General manager or owner to contact me about issues. NEVER heard a peep out of either of them. I would NEVER recommend using this dealership for purchase or service of any kind. More

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The receptionist will not forward calls to a manager. I have requested to speak to a General Manager and get put into a queue where no one answers. I need to speak to someone regarding my Ford Pass Poi I have requested to speak to a General Manager and get put into a queue where no one answers. I need to speak to someone regarding my Ford Pass Points. I have been back/forth between the Ford Pass reps and the dealership for months! More

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I am thankful to have such a great experience every time I come in. Rich is by far the best salesman I have had the pleasure of working with, my car buying experience is always top notch. With that being sa I come in. Rich is by far the best salesman I have had the pleasure of working with, my car buying experience is always top notch. With that being said the leadership of the dealership, specifically Tommy, far exceeds my expectations. I recommend this dealer, Rich and Tommy to anyone and everyone. Thank you for making me feel like “vip” everytime I come in! More

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Class Act Operation here. Great People who truly care. PJ handled my paperwork quickly and efficiently. Great People who truly care. PJ handled my paperwork quickly and efficiently. More

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I first want to thank my salesman Rich Kramer for doing an outstanding job again. I can’t say enough good about this dealership I’m in there every year on average for a new car. The service department is n an outstanding job again. I can’t say enough good about this dealership I’m in there every year on average for a new car. The service department is number one.. Just picked up my 2021 Ford bronco two door and I love this vehicle if I had any questions I just call them up and they’re very prompt with their answers. Another proud customer as a matter fact I’m going up tomorrow to see Rich for another vehicle for my wife so if you want a trust worthy dealership this is the place to go. Thanks again Rich and thank you Suburban Ford of Sterling Heights for your outstanding work , this place and everybody that works there all the way to the bump shop are top notch and do the best work. Thanks again !!! Mark L. More

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Fast , easy and friendly! Suburban Ford of sterling heights is amazing. When it comes to sales or service , you cant go wrong with suburban ! Tom McPherson makes you feel at home , and if you want the heights is amazing. When it comes to sales or service , you cant go wrong with suburban ! Tom McPherson makes you feel at home , and if you want the best sales experience, see Rich Kramer . More

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Suburban Ford of Sterling heights is the best. Rich Kramer is always a joy to work with . And Tom Macpherson always makes you feel like family as soon as you step foot in the door. Kramer is always a joy to work with . And Tom Macpherson always makes you feel like family as soon as you step foot in the door. More

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Simply put… Jim Elder and his team of Nicole, Hunter, Anthony, and Doug are truly the best I’ve ever dealt with. Great deal (and fast… I’m not very patient), service is in and out, and overall is the eas Anthony, and Doug are truly the best I’ve ever dealt with. Great deal (and fast… I’m not very patient), service is in and out, and overall is the easiest dealership to work with. Been a customer here for over 20 years. They’ve earned my trust! More

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We have been customers for over 20 years and just leased a new Explorer. This is our 9th vehicle with this dealership. We are very happy a new Explorer. This is our 9th vehicle with this dealership. We are very happy More

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I worked with Tom MacPherson and Nicole Elder, both did a great job getting me the best deal, were super nice, very responsive and highly recommended! great job getting me the best deal, were super nice, very responsive and highly recommended! More

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