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Jim Elder III
Jim Elder III
General Manager
Suburban Ford of Sterling Heights
40333 Van Dyke Avenue
Sterling Heights, MI 48313
38 Reviews
38 Reviews
Write a Review38 Reviews of Jim Elder III
November 23, 2024
I would love to give a nice review of my experience and Suburban ford. I am not able to do so. I brought my F350 truck in for a check engine light at the end of July and it is still there. Today is Novemb Suburban ford. I am not able to do so. I brought my F350 truck in for a check engine light at the end of July and it is still there. Today is November 23 2024. I have met with the Scott Morosky and it was very unsatisfactory. I shared ideas that he just could not consider. I have been waiting without getting a loaner, truck/car rental money or a date that I can expect my truck back. I am not getting calls about the progress and my original service person will not talk to me about it. I feel my repeating calls, three time going in person and contacting For customer service has been met with a shrug. Thank you More
by higheroctave00
September 11, 2024
Would not recommend purchasing a used vehicle from this place as the used vehicle I purchased needs a 1000$ repair job not even 1 week and 70 miles later and they won't do anything to make it right. The sa place as the used vehicle I purchased needs a 1000$ repair job not even 1 week and 70 miles later and they won't do anything to make it right. The sales rep at the counter was rude when he said I should just get it fixed when it is the dealerships fault for lying about the vehicles condition in the first place. More
by jdd0212
August 20, 2024
We purchased a used truck and a very expensive extended warranty. We drove it fewer than 300 miles and took it in for a problem that should be covered by the warranty, They had the truck for over a month warranty. We drove it fewer than 300 miles and took it in for a problem that should be covered by the warranty, They had the truck for over a month and no one called. My husband then got the run around from the service and 2 conflicting reports. One that they had started the work and another to say they just started the work. They now are saying to get to the problem they would destroy a part and we would have to pay for that part. Very disappointed as the part they say we have to pay for will cost more that the warranty we bought. I will be pursuing this further as the whole repair should be covered. More
by kchilders1963
Other Employees Tagged: Mike Skeltis
October 16, 2023
Suburban Ford of Sterling Heights has always been #1 for me and my family for sales, service and body shop. I’ve been going there and only there since 1997 when I first started working for Ford. Suburban Fo me and my family for sales, service and body shop. I’ve been going there and only there since 1997 when I first started working for Ford. Suburban Ford of Sterling Heights has been my dealership all these years because I’ve always gotten their absolute best the moment I walk thru their front door! More
by ricklaz
Other Employees Tagged: Rich Kramer, Zach Simpson, Dave Kraemer, Brian Kellie, Scott Murdock
September 28, 2023
The best customer service I’ve ever experienced. This group always goes above and beyond. I’m a customer for life! This group always goes above and beyond. I’m a customer for life! More
by RN
Other Employees Tagged: Lisa Elder, Nicole Elder, Hunter Eggerding, Jim Saelens, Hunter Hoppe
July 07, 2023
Love that place ! !! My 4th lease from there..I let all my friends and family go there. !! My 4th lease from there..I let all my friends and family go there. More
by Dave
Other Employees Tagged: Matthew Drogosch, Dana Jankowski, Billy Meyer, Jason Jackson, Lisa Gersztyn, Zachary Loftis
January 23, 2023
Great purchasing experience; Hunter and Nicole were friendly, informative, and very accommodating. We will definitely be purchasing from this dealership again in the future. friendly, informative, and very accommodating. We will definitely be purchasing from this dealership again in the future. More
by Alex Offredi
Other Employees Tagged: Nicole Elder, Hunter Eggerding , Alex Apess, Tom Macpherson
October 12, 2022
Really deserves 0 stars. I had to have my car towed there on Monday, It is now Wednesday and no one has called me about my vehicle. I have left 27 messages over the last 3 da I had to have my car towed there on Monday, It is now Wednesday and no one has called me about my vehicle. I have left 27 messages over the last 3 days and ill no response.. More
by bill.matt.glpg
June 18, 2022
This is one of the worst dealerships I have ever dealt with!! 1] I had to fight to get warranty work done and done properly 2] The workmanship was absolutely horrid and left me and my family in a very with!! 1] I had to fight to get warranty work done and done properly 2] The workmanship was absolutely horrid and left me and my family in a very unsafe environment with the rear four cab bolts on my truck not properly reinstalled. { Ford Corporate dealer rep had my truck fixed at another dealership for he no faith in Suburban's abilities} 3] Service managers and Body shop managers both repeatedly out right lied to me!! 4] asked for the General manager or owner to contact me about issues. NEVER heard a peep out of either of them. I would NEVER recommend using this dealership for purchase or service of any kind. More
by gbear0070
Other Employees Tagged: Lisa Elder, Mike Skeltis , Shane'ce Johnson, Andrew Lietz
May 24, 2022
The receptionist will not forward calls to a manager. I have requested to speak to a General Manager and get put into a queue where no one answers. I need to speak to someone regarding my Ford Pass Poi I have requested to speak to a General Manager and get put into a queue where no one answers. I need to speak to someone regarding my Ford Pass Points. I have been back/forth between the Ford Pass reps and the dealership for months! More
by deebee706
