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Jennifer Manring
Jennifer Manring at Suttle Cadillac

Jennifer Manring | Page 3

Service Manager

Suttle Cadillac

12525 Jefferson Avenue
Newport News, VA 23602

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4.6
46 Reviews
4.6

46 Reviews

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46 Reviews of Jennifer Manring

September 29, 2026

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Employee Rating

I went to Suttle service with a electrical issue with my truck and the repair only cost $199 excellent service I highly recommend More

by rcbricks
Service Price Transparency
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Recommend Dealer
Yes
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Sep 29, 2026

Suttle Cadillac responded

Knowing that you found our service excellent, affordable, and worthy of recommendation means a lot to our service team. We’re pleased we could resolve your Silverado 1500’s electrical issue for $199.

September 26, 2026

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Employee Rating

Had two dealings with Suttle body shop and I can't complain about either one.. Both jobs were well done . Body shop does greaty work. Personnel up front were kind, great to deal with. Have grea More

by SANTANO1
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Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: The two [2] ladies up front that handled the paperwork were great at their job

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Sep 26, 2026

Suttle Cadillac responded

Your note about our body shop delivering high-quality repairs and friendly service highlights what we aim for. Hearing that your Cadillac XTS was in good hands and that our team made your experience pleasant means a lot to us.

September 25, 2026

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service was good but it took awhile before they did my paperwork. I had to ask for it in order to leave. More

by jpmartin1946
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Workmanship
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Recommend Dealer
Yes
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Sep 30, 2026

Suttle Cadillac responded

Thank you! We appreciate your business and look forward to helping you with any questions or future needs. Thank you for choosing Suttle Cadillac.

September 24, 2026

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Employee Rating

I was shifted to another color team. I felt nothing less than being the number 1 customer. More

by Buda
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Workmanship
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Recommend Dealer
Yes

Other Employees Tagged: Melvin Dawson, Samantha Brink

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Sep 24, 2026

Suttle Cadillac responded

We’re glad the service on your GMC Sierra 1500 made you feel like a top priority, even after being shifted to another color team. Your kind words and five-star rating mean a great deal to our service department.

September 24, 2026

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Chris was very professional and thorough. I am pleased with the work one did on my Honda Odessey More

by rlaveresr
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Print
Sep 24, 2026

Suttle Cadillac responded

Your feedback about our team’s professionalism and attention to detail means a lot to our service department. We’re glad the work on your Honda Odyssey left you so satisfied.

September 24, 2026

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Good, quick and efficient service. They get you in and out and don’t nickel and dime you for things that you don’t really need More

by Louie
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Service Communication
Recommend Dealer
Yes
Print
Sep 24, 2026

Suttle Cadillac responded

We’re glad the service on your Cadillac CT5-V felt both fast and thorough. Knowing that you found our pricing fair and straightforward is rewarding.

September 22, 2026

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Employee Rating

Service was bad. Didn’t even check tire pressure or level of liquids try better More

by Erobb7316
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Workmanship
Service Time
Service Communication
Recommend Dealer
No
Print
Sep 23, 2026

Suttle Cadillac responded

There is no excuse whatsoever as to why these basic items weren't checked and I apologize for that. We will be happy to correct this oversight at your convenience and can do it in our Service Lane with no waiting. Just let me know when you would like to drop by. My direct email is jim.blankenship@suttlemotors.com . Jim

September 22, 2026

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Very efficient service and support team were very helpful. I look forward to the next time. More

by Jeannette59
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Recommend Dealer
Yes
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Sep 22, 2026

Suttle Cadillac responded

Knowing your kind words about our service team’s efficiency and helpfulness means a lot to us. We look forward to assisting with your Buick Envision again.

September 22, 2026

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Employee Rating

Brought my truck in to have computer modules reprogrammed from failed over the air update. Batteries were draining due to modules not "going to sleep" fully. Batteries were tested good upon drop-off. After More

by hoppercheng
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Johnny Fazio, Larry Preddy

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Sep 24, 2026

Suttle Cadillac responded

Thank you for your detailed feedback regarding the recent service on your 2024 Diesel 3500. I sincerely apologize for the three-week delay, communication breakdowns, and frustration you experienced. We want to clarify the technical challenges of your visit. Because your truck has performance and technology upgrades that fall outside GM factory specifications, our team initially advised against performing repairs. However, we agreed to complete the core programming to resolve your failed over-the-air update. Unfortunately, due to the altered electrical ecosystem, secondary issues only surfaced after that programming was complete leading to the recommendation for a battery replacement. Regarding the stereo amplifier, our technician stands by their initial assessment, though we recognize these aftermarket modifications made diagnostics highly complex. We know this experience shook your trust in our team. Your feedback has prompted an internal review of how we handle modified vehicles moving forward.

September 21, 2026

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Employee Rating

Stole a console out my totaled car and i couldnt get an answer on who did it More

by Reviewer123
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Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Samantha Brink

Print
Sep 22, 2026

Suttle Cadillac responded

Hello, I would really like to help, but need more information. Specifically who is the vehilce under? Good Afternoon. I would like to help, but would need your actual name to research, not just your id as doodooass.dealership. Please email me at jim.blankenship@suttlemotors.com witht the details. Jim

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