Jeff Silvers | Page 20

Car message was battery charging, but a new battery had been installed April 2023. I'd purchased the lifetime battery since I plan to keep the RAVA there was no cost to replace the battery. I wasn't char been installed April 2023. I'd purchased the lifetime battery since I plan to keep the RAVA there was no cost to replace the battery. I wasn't charged even for the labor. The service dept is fantastic More

by lm2000 Verified Customer Verified Customer

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I went in for a new tire. New tire was installed but when I picked up the car, the driver side mat had black stains and the CD player stopped working. I talked to the manager- New tire was installed but when I picked up the car, the driver side mat had black stains and the CD player stopped working. I talked to the manager- he cleared the mat but refused to take responsibility for the CD player malfunction- instead tried to imply that it might have been already broken. This resulted in a bad experience for me overall. More

by adeelkhalid1 Verified Customer Verified Customer

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Jeff silvers is the best at Kennesaw Toyota - knowledgeable and the best customer service - the reason I stay here ! knowledgeable and the best customer service - the reason I stay here ! More

by JESSICA_FORKEL Verified Customer Verified Customer

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Katie was not a good advisor, she was only willing to help if I was spending money out of my pocket despite all the warranties I have that cover my services. My car is a 2023 so nothing major is wrong a help if I was spending money out of my pocket despite all the warranties I have that cover my services. My car is a 2023 so nothing major is wrong a tire to be replaced however she was visibly irritated when I would not buy 3 tires from her for $1000 and instead suggested she use my road hazard warranty to cover the nail in the tire. She pretended to call Fidelity but then said oh they said they would not cover it and they rather me buy 3 tires. I called Fidelity myself upon leaving whom states cobb county toyota never called them in regards to my vehicle. Katie is the reason I will never return. And i got my tires all 4 of them for less than $500 elsewhere. Katie will be the reason I switch to Honda when I trade in this vehicle. The disdain and treatment of a customer because I won't spend cash, why when I pay for warranties. Get people whom actually care about humans and not notes that are literally worthless. More

by ndodd1988 Verified Customer Verified Customer

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Long wait and the tech adjusted my seat. It also took them 5 hours to do something they said would take an hour. We had to come back the next day. Huge hassle. It also took them 5 hours to do something they said would take an hour. We had to come back the next day. Huge hassle. More

by JBENEDICT618 Verified Customer Verified Customer

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I experienced two people. Both were okay. Not super nice, not super rude. Estimate times were a little different what they said. Overall works were fine Both were okay. Not super nice, not super rude. Estimate times were a little different what they said. Overall works were fine More

by Chohee Verified Customer Verified Customer

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Service Center has easy check in and we were in and out quickly without appointment for our 20,000 mile service. quickly without appointment for our 20,000 mile service. More

by CRICKETCOLMAN56 Verified Customer Verified Customer

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The service performed was good. But it took 3.5 hours to complete what they told me would be 1.5 hr wait. But it took 3.5 hours to complete what they told me would be 1.5 hr wait. More

by afolsom1226 Verified Customer Verified Customer

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Able to quickly identify problem and fix it. Gave my loaner since work was under warranty. Gave my loaner since work was under warranty. More

by mpbirdie Verified Customer Verified Customer

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Nice deal on Michelin Tires. ..buy I get 1 free. Also replaced wipers. Nice job and polite, helpful service desk. ..buy I get 1 free. Also replaced wipers. Nice job and polite, helpful service desk. More

by deborahchester53 Verified Customer Verified Customer

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