Jeff Rosen

We have been Dirito Brothers customers for many decades, both sales and service, but this weekend when we went to buy an ID.4, we were treated in an unacceptable manner. When we asked to be shown a vehicle, both sales and service, but this weekend when we went to buy an ID.4, we were treated in an unacceptable manner. When we asked to be shown a vehicle, a sales associate named Andres Garcia handed us keys and told us to go find the car "in the back on the left of the lot", sit in it, and to come back if we had questions. We wandered the lot for 10 minutes, asking a car detailer and others to help us find the car, until we came across a helpful salesperson named Mike Raff, who couldn't find the car either and agreed to help us. When we came back into the showroom with Mike to get keys to a car that could be found and driven, the Sales Manager Jeff Rosen was laughing with Garcia and two other salesmen about us having been sent to wander around in the lot on our own. Mike agreed that the way we had been treated was not right, and that sentiment was echoed by several other employees who saw what was going on. When the receptionist initially sent us to Garcia for help, Garcia seemed lazy, haughty, and interested in demeaning us as customers instead of helping us buy a car. We ended up buying a car from Dirito brothers in spite of this treatment only because it would have been difficult to find our desired car at another dealership before the tariffs kicked in. We have heard from others that certain salespeople at Dirito Brothers have a bias against customers who are interested in EVs, especially analytical buyers such as ourselves who carry a notebook to jot notes in comparing brands and models. Perhaps that's why Garcia treated us with such evident disdain. In contrast to Garcia, Mike Raff, Erin Scordelis and Hanika Orgil treated us with kindness and respect and were very professional, helpful and warm. They should be the face of Dirito Brothers because they represent the family company very well when dealing with loyal customers. Top management needs to do something, however, about the others who do not represent the company well at all, and we will be sending letters to them to let them know of our experience. More

by LESLIEBOLE Verified Customer Verified Customer

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Excellent team everyone is so friendly. excellent customer service. They make me feel so comfortable. Love to comeback. excellent customer service. They make me feel so comfortable. Love to comeback. More

by JOSEAYALA08 Verified Customer Verified Customer

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Friendly group. All very helpful. Knowledgeable. Nice, accommodating, I will continue to come back to dirito bros. All very helpful. Knowledgeable. Nice, accommodating, I will continue to come back to dirito bros. More

by THADEUS_JOHNSON Verified Customer Verified Customer

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Hello thanks for an amazing deal and for always being friendly professional & welcoming we will definitely be back when we are in need of a new VW Jeff & Gus the Bus are awesome. friendly professional & welcoming we will definitely be back when we are in need of a new VW Jeff & Gus the Bus are awesome. More

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Was driving past Dirito VW and saw the beautiful Monterey Blue 2025 VW Jetta GLI sitting on the lot. The refresh for 2025 made it worth stopping to take a look. I was driving my 2019 VW GLI which I love and Blue 2025 VW Jetta GLI sitting on the lot. The refresh for 2025 made it worth stopping to take a look. I was driving my 2019 VW GLI which I love and also purchased from Dirito Bros back in 2019. This has been one of the best and most reliable cars I have owned and is a pleasure to drive. This would be the fourth VW I purchased from Dirito. I stopped to take a closer look and was greeted by Zach Tziolis. He asked me if I had any questions gave me a tour of the car inside and out and had a no pressure attitude. Very pleasant salesperson. He offered to have an appraisal done by Sterling Daniels on my current vehicle which came in higher than expected. After giving me some numbers on the new car that were very fair, I went home to think about if I wanted to move forward. Again no pressure to buy that day from Zach and no annoying follow-up calls. He allowed me the time to make a decision which I ultimately decided to purchase after not deciding to purchase. I secured my own financing through my credit union but Jeff was able to get me a better rate at the same terms through VW Credit so I went with that financing option which ended up making the purchase that much easier. Eddie Miller in the finance office was efficient in getting the paperwork which was all done electronically processed and we were on our way. I absolutely love my new GLI and Zach and the team made it another great buying experience from Dirito VW. Customer for life!!!! More

by Russ65 Verified Customer Verified Customer

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Sale man was nice and made buying process easy and simple and honest. They were helpful and honest. They were helpful More

by Moises Verified Customer Verified Customer

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Family owned is the way to go. Everyone here was very kind, helpful and made us feel very comfortable. After dealing with other corporate VW dealerships we ended up at Doritos bro Everyone here was very kind, helpful and made us feel very comfortable. After dealing with other corporate VW dealerships we ended up at Doritos brothers and will not be going back. More

by ETHAN.FRANK Verified Customer Verified Customer

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Professional and excellent from the moment I walked in and until I drove away on my new vehicle. Less than 2 hours total time spent. and until I drove away on my new vehicle. Less than 2 hours total time spent. More

by ERICFREHE Verified Customer Verified Customer

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Always a pleasure doing business with Dirito Brothers. Couldn't be happier with the service department. Couldn't be happier with the service department. More

by eric.throne.csr Verified Customer Verified Customer

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Terrific job 5 starts from moment I got started with my new car was ready waiting professional service and great people DiritoBrosVW Sales And Service best car buying and service maintenance for been to o new car was ready waiting professional service and great people DiritoBrosVW Sales And Service best car buying and service maintenance for been to other companies not even close smiles fun quick knowable people got best instead to helping you with your car needs no matter what’s wrong management is also the best working together with their staff communication skills 100% must come see the state of the art showroom parts service amazing customer support team VW Of America and DiritoBrosVW of Walnut Creek is my #1 place for my car needs. Thank you all. More

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