Jeff Hughes

Great job . very good service . friendly customer service . Will definitely recommend BMW to family and friends . very good service . friendly customer service . Will definitely recommend BMW to family and friends . More

by YASSOGAS Verified Customer Verified Customer

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Pretty good dealership. Good service. Good response time. Very helpful with my needs and experience. Good service. Good response time. Very helpful with my needs and experience. More

by MAJORINFLUENCE74 Verified Customer Verified Customer

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I wanted to share my exceptional experience with the service center at BMW of Westlake. Led by Brittaney Quick, their team consistently exceeds my expectations and makes every visit a pleasure. Their kn service center at BMW of Westlake. Led by Brittaney Quick, their team consistently exceeds my expectations and makes every visit a pleasure. Their knowledge of my 2024 BMW X-6's technology is outstanding, and they always keep me informed about potential issues during service visits. I particularly appreciate their innovative communication methods. During a recent recall visit, the technicians sent text messages and video text messages to help me understand the maintenance issue and how they planned to resolve it. This level of transparency and customer service is truly commendable. The service department's professionalism and expertise are consistently impressive. My recent recall appointment was completed quickly and efficiently, and my service advisor clearly explained all maintenance needs in an easy-to-understand manner. Overall, I am extremely satisfied with the service I receive at BMW of Westlake. Their commitment to customer satisfaction and technical excellence is truly beyond compare. Sincerely, Scott C. Ashbrook Avon Lake, OH (c) 216-210-2029 More

by SCOTT@AMERICANOFFICESERVICES.COM Verified Customer Verified Customer

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Cory is always prompt, honest and professional in the service he provides. I value our relationship. service he provides. I value our relationship. More

by DAVIDAR333 Verified Customer Verified Customer

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The service representatives at BMW of Westlake are very friendly and professional. Their service technicians are very knowledgeable and complete the work quickly and thoroughly. Great dealership to work w friendly and professional. Their service technicians are very knowledgeable and complete the work quickly and thoroughly. Great dealership to work with! More

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BMW of Westlake always does a great job. They are honest, quick and accommodate my schedule. They are honest, quick and accommodate my schedule. More

by MARYANN828 Verified Customer Verified Customer

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Took the car on time and did the required work perfectly. Well communicated to during process. Second time I’ve answered this Well communicated to during process. Second time I’ve answered this More

by Primrose Verified Customer Verified Customer

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I always have a pleasant experience with BMW westlake. Fast and courteous. Love the loaner program as well. Fast and courteous. Love the loaner program as well. More

by John L BMW Verified Customer Verified Customer

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Excellent customer service. I Love the videos showing me exactly what's going on with my car. I Love the videos showing me exactly what's going on with my car. More

by THURMAN.CAMPBELL721 Verified Customer Verified Customer

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My car died after being serviced at this dealership. I had to have it towed there and have had to call multiple times to try to get information, and after 5 days, still no idea what is wrong with my ca I had to have it towed there and have had to call multiple times to try to get information, and after 5 days, still no idea what is wrong with my car or when it will be fixed. More

by KTMC9292 Verified Customer Verified Customer

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