Jason Paquette

I'm not sure which person is William Westen, but I'm sure he is nice. he is nice. More

by westhillhathaway Verified Customer Verified Customer

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Excellent dealership, super clean and everybody working there seems to enjoy their job. They will take care of you, well worth the trip. there seems to enjoy their job. They will take care of you, well worth the trip. More

by cbrown8998 Verified Customer Verified Customer

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I’ve been dealing with Handy Toyota for many years starting at their St. Albans downtown location and know at their Highgate location. My wife and I have purchase many toyota vehicles have been treate starting at their St. Albans downtown location and know at their Highgate location. My wife and I have purchase many toyota vehicles have been treated fairly by all sales personal that we have dealt with….Excellent sales and service. More

by Ricklabelle527 Verified Customer Verified Customer

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I was in recently to have my winter tires put on. Everyone I spoke with was super friendly! Everyone I spoke with was super friendly! More

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This service appt went very well meaning it was uneventful. The only very slight dilemma I had was the use of a coupon that came from the service dept. The service mgr had to get involved which uneventful. The only very slight dilemma I had was the use of a coupon that came from the service dept. The service mgr had to get involved which was odd but in the end they honored it. William checked me in and Naim checked me out. Both were very courteous and respectful. Received a call when service was done and car was waiting for me when I got back to the dealership. Like I said, everything went off like clock work. Have driven the car for about 100 miles and all is still good. Nicely done. One recommendation I would have is providing estimated pricing on the service paperwork before you sign. I myself knew the work being done on my car was going to be pricey and I had a ball park figure in mind. I could see where some might be surprised. It would be good if they could get you an estimated cost before having to sign the service request. More

by cwlumbra Verified Customer Verified Customer

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A Stellar Service Experience I recently had the pleasure of visiting Handy Toyota's service center for a routine oil change and tire rotation. From the moment I pulled into the bay, I was impressed by the f of visiting Handy Toyota's service center for a routine oil change and tire rotation. From the moment I pulled into the bay, I was impressed by the friendly and professional demeanor of the staff. The service advisor, Jason, was incredibly helpful and took the time to explain the recommended services and answer all of my questions. The service was completed promptly, and I was kept informed throughout the process. When my vehicle was ready, I was provided with a detailed breakdown of the services performed and the total cost. I was pleasantly surprised by the competitive pricing and the overall quality of the work. I've been a loyal customer of Handy Auto for a year, and their service center has always exceeded my expectations. I highly recommend them to anyone in need of reliable and affordable automotive maintenance. More

by frankholksma Verified Customer Verified Customer

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If I could rate zero star I would. Very rude and very poor customer service skills Very rude and very poor customer service skills More

by mimi_05656 Verified Customer Verified Customer

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Naim was very rude. He told us it would be 11/2-2 hours, if we didn’t like it we could come back. When it was ready it sat in parking lot 35 minutes and he didn’t come g He told us it would be 11/2-2 hours, if we didn’t like it we could come back. When it was ready it sat in parking lot 35 minutes and he didn’t come get us. Went looking for him and was told to wait my turn. We then went to Samantha and she brought in Jason service manager. Very unsatisfactory visit. Naim should be fired in our opinion for such rude customer service. This service was a simple inspection on a vehicle 1 year old More

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Great dealership with great service. Exceptionally clean premises and friendly helpful staff. It's a pleasure to do business at Handy Toyota. Exceptionally clean premises and friendly helpful staff. It's a pleasure to do business at Handy Toyota. More

by kevroberts1955 Verified Customer Verified Customer

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The staff that I interacted with were very friendly but I ended up driving away with one of the problems worse than it was when I went and the other stayed the same. In the quest to resolve a rattling proble ended up driving away with one of the problems worse than it was when I went and the other stayed the same. In the quest to resolve a rattling problem they removed my heat shield without asking me first and left it off saying it’s fine to be without it as long as I don’t park in a field of dry grass after a long drive etc. but they were closing so couldn’t do anything more about it anyway. I live on a dirt road and my car is SO low to the ground it scrapes on everything and now I have less protection from mud, rocks and salt spray. I’m super bummed about that. They rotated my tires and when I got my car back the totally dirty hubcaps were sitting on my passengers seat and my seat is still filthy! The nice gentleman up front put them back on for me. Sheesh. My two experiences there would definitely not lead me to buy a new car there and trust them to care for it for sure. I’m going to go to Montpelier next time and hope for better. More

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