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James Thomas
James Thomas at Spitzer Toyota Monroeville

James Thomas

Assistant Service Manager

Spitzer Toyota Monroeville

4710 William Penn Highway
Monroeville, PA 15146

4.9
70 Reviews
4.9

70 Reviews

Write a Review

70 Reviews of James Thomas

April 07, 2026

Dealership Rating
Employee Rating

This visit was for an electric cable recall and from notification to completion it was handled professionally. More

by tjburg1111
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Pat Reardon, Lacie Suprano

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Apr 08, 2026

Spitzer Toyota Monroeville responded

It's great to hear that we were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Spitzer Toyota Monroeville!

April 03, 2026

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Employee Rating

Very pleasant. They take good care of me and my vehicle. James is the best! More

by Cassandra.McDuffey
Recommend Dealer
Yes

Other Employees Tagged: James Thomas

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Apr 03, 2026

Spitzer Toyota Monroeville responded

Thank you for sharing your experience. We’re glad James and the team took such good care of you and your Toyota. We look forward to serving you again.

March 31, 2026

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Employee Rating

James is a great service advisor! He's all about customer satisfaction! And truly takes the time to assist More

by ARATESIC
Recommend Dealer
Yes

Other Employees Tagged: James Thomas

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Mar 31, 2026

Spitzer Toyota Monroeville responded

It’s fantastic to hear James provided attentive service for your Toyota Grand Highlander. Thank you for highlighting his dedication to assisting you. We look forward to helping you again soon.

March 30, 2026

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Employee Rating

Great service. Extremely attentive to all and any questions. Great experience! I will continue to use their services. More

by austinsills
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Deana Hicks, Pat Reardon, Elvis "David" Bole, Matthew Artis, Charles Carter, Stephanie Disalvo, Amber Barone, Stacey Davis, Julieann Walters

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Mar 30, 2026

Spitzer Toyota Monroeville responded

Thank you for trusting our team with your Ford F-150 and for highlighting our attentiveness to your questions. We’re thrilled you had a great experience and plan to come back. We look forward to assisting you again soon.

March 28, 2026

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Employee Rating

From the time I purchased my vehicle there a year ago, to my vehicle service visits, Spitzer has been awesome More

by Matthew.leiberton
Recommend Dealer
Yes

Other Employees Tagged: James Thomas

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Mar 28, 2026

Spitzer Toyota Monroeville responded

Thank you for trusting us with your Toyota Tacoma over the past year. We’re glad your purchase and service experiences have been so positive and look forward to many more visits.

March 15, 2026

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Employee Rating

1 overpriced went everywhere and had my vehicle fixed for 1/3 of the price and they did even more work for far less also fixed the brakes I had replaced at Spitzer which clicked and was never corrected and s More

by pleasetypeslow
Recommend Dealer
No

Other Employees Tagged: James Thomas

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Mar 17, 2026

Spitzer Toyota Monroeville responded

Providing a positive experience is our top priority, and we're sorry that we failed here. We'd love the opportunity to discuss your visit in greater detail and clear up any issues we can. If it's possible to talk about your experience one-on-one, please reach out to us directly to let us know the best way to contact you and we will reach out.

Mar 17, 2026

Spitzer Toyota Monroeville responded

Providing a positive experience is our top priority, and we're sorry that we failed here. We'd love the opportunity to discuss your visit in greater detail and clear up any issues we can. If it's possible to talk about your experience one-on-one, please reach out to us directly to let us know the best way to contact you and we will reach out.

March 13, 2026

Dealership Rating
Employee Rating

My appointment was at seven. I was in the door oil changed and out the door by 7:30. I love the fast service. I love that he came and got me when he was completed and asked me if More

by Ptwidwell
Recommend Dealer
Yes

Other Employees Tagged: James Thomas

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Mar 13, 2026

Spitzer Toyota Monroeville responded

It’s great to hear your Toyota RAV4 oil change was completed so efficiently. We appreciate that our team member personally greeted you at completion to see if you needed anything else. Thanks for sharing your experience and we look forward to your next visit.

March 12, 2026

Dealership Rating
Employee Rating

Reasonable time, professional service My truck was handled with care with a video to show that the job was looked at and completed to professional standards More

by Aarique12
Recommend Dealer
Yes

Other Employees Tagged: James Thomas

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Mar 12, 2026

Spitzer Toyota Monroeville responded

It’s great to hear that our team delivered timely and professional care for your Toyota. James is pleased the video walk-through gave you confidence in the work performed. Thank you for the five-star rating, and we look forward to helping maintain your Toyota’s performance.

March 11, 2026

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Employee Rating

No games straight forward with me when it comes to my vehicle if it's going to be a delay they let me know any other things that come up they tell me right away More

by Jhs2142
Recommend Dealer
Yes

Other Employees Tagged: James Thomas

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Mar 11, 2026

Spitzer Toyota Monroeville responded

Thanks for sharing your experience. We’re glad James and the service team kept you informed about any delays or additional work on your Honda Civic. Clear updates help ensure a smooth process.

March 06, 2026

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Employee Rating

Resourceful and explains to people so they understand. Professional and courteous and knows her job More

by jena2471
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Kyle Hembree, Elvis "David" Bole, Stephanie Disalvo

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Mar 06, 2026

Spitzer Toyota Monroeville responded

We’re delighted our team provided resourceful guidance and clear explanations during your Toyota Highlander Hybrid service. Thank you for recognizing the professional and courteous approach you experienced. We look forward to your next visit.

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