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Deana Hicks
Deana Hicks at Spitzer Toyota Monroeville

Deana Hicks

Assistant Service Manager

Spitzer Toyota Monroeville

4710 William Penn Highway
Monroeville, PA 15146

4.8
209 Reviews
4.8

209 Reviews

Write a Review

209 Reviews of Deana Hicks

May 29, 2026

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Employee Rating

When my usual dealership was too busy, Spitzer took care of my car quickly and efficiently. More

by LUDVIKAFLICKA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Elvis "David" Bole

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May 29, 2026

Spitzer Toyota Monroeville responded

Thank you for trusting us with your Toyota Corolla when your regular dealer was busy. We’re glad our team could get your car back on the road quickly and efficiently. Deana and Elvis "David" appreciate your review and look forward to assisting you next time.

May 29, 2026

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A bit slow. Always seems to be some sort of up front fee- really nothing above and beyond. More

by Jimjax34
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Workmanship
Service Time
Service Communication
Recommend Dealer
No
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Jun 01, 2026

Spitzer Toyota Monroeville responded

We're sorry that you didn't have a completely satisfying visit. We'd love the opportunity to address any issues with our team here. Thank you for your time, and hopefully, we can get to the bottom of this.

May 21, 2026

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I called with an issue. Adam was quick to return my call. They order my part Saturday and repaired by Tuesday. I am very happy and I couldn’t have asked for better service More

by dghr913
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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May 21, 2026

Spitzer Toyota Monroeville responded

We’re pleased our team could address your issue promptly and have your Toyota 4Runner back on the road by Tuesday. Deana appreciates your feedback about the quick call back and repair timeline. Thank you for sharing your positive experience.

May 19, 2026

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G o o d j o b t h a n k y u o More

by MEDABBAH731
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Justin Costello, Elvis "David" Bole, Charles Carter, Stephanie Disalvo, Lacie Suprano

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May 19, 2026

Spitzer Toyota Monroeville responded

It’s wonderful to hear you were pleased with the service on your Toyota RAV4 Hybrid. Thank you for the kind review. We look forward to assisting you again.

May 14, 2026

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Nick Pike was not my service person. Deana was and she was exceptional. I use a walker and she was very sensitive to my needs. I have had her before she is kind,caring, professional, a More

by LYONSKA555
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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May 14, 2026

Spitzer Toyota Monroeville responded

We’re grateful Deana provided such attentive support during your Toyota Camry service. We apologize for any discomfort caused by photos taken without your knowledge. We’ll note your preference for Deana as your service contact and look forward to assisting you again.

May 13, 2026

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Employee Rating

The Team is wonder always showing professionalism along with great customer service I'm always greeted with a smile! More

by choclateychip
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: James Thomas, Charles Carter

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May 14, 2026

Spitzer Toyota Monroeville responded

Thank you for highlighting our team’s professionalism and friendly approach. We’re glad you felt welcomed at every visit and that our service team greeted you with a smile. We appreciate your trust in having your Toyota Camry serviced with us.

May 07, 2026

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Employee Rating

The job was done to my full satisfaction. The wait time was as promised and the quality of work was good. More

by PARCHIAL1900
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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May 07, 2026

Spitzer Toyota Monroeville responded

Thank you for the positive remarks about your Lexus service. Deana and our service team are glad everything met your needs and that the timing was on schedule. We appreciate you trusting us with your Lexus.

May 04, 2026

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Employee Rating

This is well run and staffed by professionals. They seem to stay aware of wait times. More

by joesabo
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Elvis "David" Bole, Charles Carter

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May 04, 2026

Spitzer Toyota Monroeville responded

Thank you for noting our team’s professionalism and attentiveness to wait times. We appreciate the opportunity to service your Toyota Venza.

April 29, 2026

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Employee Rating

From scheduling to cashier everyone is professional, friendly, courteous and communicated well regarding the status of my vehicle. More

by Dbthomas66
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Apr 30, 2026

Spitzer Toyota Monroeville responded

It’s wonderful to know our team’s professionalism and clear communication, from scheduling to check-out, made your service visit smooth. We’re glad your Toyota Grand Highlander received the attention it deserved. Thanks for the perfect rating.

April 23, 2026

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Employee Rating

Deanna Professional, friendly, and courteous. The communicated everything that was going on and next steps. More

by Dbthomas66
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Apr 24, 2026

Spitzer Toyota Monroeville responded

We’re delighted Deana provided friendly, courteous service and kept you informed every step of the way during your Toyota Grand Highlander visit. Thank you for trusting us and for sharing your experience.

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