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Deana Hicks
Deana Hicks at Spitzer Toyota Monroeville

Deana Hicks

Assistant Service Manager

Spitzer Toyota Monroeville

4710 William Penn Highway
Monroeville, PA 15146

4.8
201 Reviews
4.8

201 Reviews

Write a Review

201 Reviews of Deana Hicks

April 29, 2026

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Employee Rating

From scheduling to cashier everyone is professional, friendly, courteous and communicated well regarding the status of my vehicle. More

by Dbthomas66
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Apr 30, 2026

Spitzer Toyota Monroeville responded

It’s wonderful to know our team’s professionalism and clear communication, from scheduling to check-out, made your service visit smooth. We’re glad your Toyota Grand Highlander received the attention it deserved. Thanks for the perfect rating.

April 23, 2026

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Employee Rating

Deanna Professional, friendly, and courteous. The communicated everything that was going on and next steps. More

by Dbthomas66
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Apr 24, 2026

Spitzer Toyota Monroeville responded

We’re delighted Deana provided friendly, courteous service and kept you informed every step of the way during your Toyota Grand Highlander visit. Thank you for trusting us and for sharing your experience.

April 22, 2026

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Employee Rating

Spitzer is the only dealership I go to. I always have a positive experience and plan to keep coming back. More

by clpbain
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Elvis "David" Bole, Nick Pike

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Apr 22, 2026

Spitzer Toyota Monroeville responded

Thank you for choosing us for your Toyota RAV4 service visits. We’re delighted Deana and our service team have made each experience so positive. We look forward to helping you again.

March 30, 2026

Dealership Rating
Employee Rating

Great service. Extremely attentive to all and any questions. Great experience! I will continue to use their services. More

by austinsills
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Pat Reardon, James Thomas, Elvis "David" Bole, Matthew Artis, Charles Carter, Stephanie Disalvo, Amber Barone, Stacey Davis, Julieann Walters

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Mar 30, 2026

Spitzer Toyota Monroeville responded

Thank you for trusting our team with your Ford F-150 and for highlighting our attentiveness to your questions. We’re thrilled you had a great experience and plan to come back. We look forward to assisting you again soon.

March 27, 2026

Dealership Rating
Employee Rating

Good service . Nice people. Like the video of the technician going over what has been done to your vehicle. More

by SMR0
Recommend Dealer
Yes

Other Employees Tagged: Charles Carter

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Mar 27, 2026

Spitzer Toyota Monroeville responded

Thank you for sharing your experience. We’re glad our team’s video overview of the work on your Toyota 4Runner was helpful and that you found our staff welcoming. We appreciate your kind words!

March 10, 2026

Dealership Rating
Employee Rating

Great service very friendly and knowledgeable about Toyota vehicles always willing to answers any questions More

by Ike Turner
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Elvis "David" Bole, Matthew Artis

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Mar 10, 2026

Spitzer Toyota Monroeville responded

Thank you for sharing your positive experience with your Tacoma service. We’re pleased our team provided friendly, knowledgeable support and answered all your questions. We look forward to helping you with any future Toyota maintenance.

February 27, 2026

Dealership Rating
Employee Rating

The service department is excellent! They are respectful, dependable and do good work! They always take care of my car. More

by CELCOV
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Pat Reardon, James Thomas, Elvis "David" Bole, Charles Carter, Julieann Walters

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Feb 27, 2026

Spitzer Toyota Monroeville responded

It’s great to know our service department’s respectful, dependable approach has earned your confidence in caring for your Toyota Highlander. Thank you for sharing your experience and for allowing us to maintain your vehicle.

February 26, 2026

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Employee Rating

Always a great experience. Deana usually takes care of me, and She is great! I can’t say enough good things about dealing with her! More

by Celia Toby Beerman
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Nick Pike

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Feb 26, 2026

Spitzer Toyota Monroeville responded

So glad Deana consistently delivers outstanding service for your Toyota Camry. Your loyalty and kind words brighten our day. We look forward to your next service visit.

February 26, 2026

Dealership Rating
Employee Rating

We never dealt with a better car dealership than Spitzer. Our technician Elog was very professional, patient, and solved the problem. More

by WASPNEST
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: James Thomas

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Feb 26, 2026

Spitzer Toyota Monroeville responded

We’re delighted you brought your Toyota Highlander in for service and appreciate your feedback. We’re glad our technician resolved your issue with professionalism and patience. We look forward to assisting you with any future maintenance needs.

February 10, 2026

Dealership Rating
Employee Rating

Treated me with respect. Took his time with me and walked me thru all my options. Would recommend dealing here again More

by FOS-TER
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Adam Drakulic, Elvis "David" Bole, Joshua Rodabaugh

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Feb 10, 2026

Spitzer Toyota Monroeville responded

We’re glad you felt respected and that we could walk you through every option. Congratulations on your new Toyota Tacoma. We look forward to helping you again.

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