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Charles Carter
Charles Carter at Spitzer Toyota Monroeville

Charles Carter

Assistant Service Manager

Spitzer Toyota Monroeville

4710 William Penn Highway
Monroeville, PA 15146

4.8
92 Reviews
4.8

92 Reviews

Write a Review

92 Reviews of Charles Carter

June 02, 2026

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Employee Rating

It was a nice touch to send me a link to show me a video of the undercarriage of my car More

by JMM7366
Recommend Dealer
Yes

Other Employees Tagged: Charles Carter

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Jun 07, 2026

Spitzer Toyota Monroeville responded

It's great to hear that we were able to help you. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Spitzer Toyota Monroeville!

May 30, 2026

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Employee Rating

Very good service kind and friendly prompt and explained everything would recommend thank you again More

by Dg
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Matthew Artis, Nick Pike, Lacie Suprano

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Jun 01, 2026

Spitzer Toyota Monroeville responded

Thanks for sharing about your experience with Spitzer Toyota Monroeville. We appreciate your business and hope to see you again soon!

May 30, 2026

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From the moment that I arrived, everyone was very friendly. Charles explained to me everything that was going to happen to my car while they serviced it. He then gave me an approximate time for my ca More

by KICHIK4701
Recommend Dealer
Yes

Other Employees Tagged: Charles Carter

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May 30, 2026

Spitzer Toyota Monroeville responded

Delighted to hear everyone greeted you warmly and that Charles outlined each step of your Toyota RAV4 service. It’s great the estimated completion time was spot on. Thank you for trusting our team and we look forward to helping again.

May 28, 2026

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Charles was friendly, personable and an excellent communicator. Highly recommended! I won't hesitate to visit again for any future needs! More

by ryan@richardryanmitchell.com
Recommend Dealer
Yes

Other Employees Tagged: Charles Carter

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May 28, 2026

Spitzer Toyota Monroeville responded

Hello, we’re delighted Charles provided friendly and clear communication during your recent service on your Toyota. We appreciate your recommendation and look forward to assisting with any future needs. Safe travels until then.

May 19, 2026

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G o o d j o b t h a n k y u o More

by MEDABBAH731
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Deana Hicks, Justin Costello, Elvis "David" Bole, Stephanie Disalvo, Lacie Suprano

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May 19, 2026

Spitzer Toyota Monroeville responded

It’s wonderful to hear you were pleased with the service on your Toyota RAV4 Hybrid. Thank you for the kind review. We look forward to assisting you again.

May 18, 2026

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Employee Rating

They’ve always been great! I have no complaints at all! They are kind and very informative about my car and how to keep it in great shape More

by jasmineksmith2
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: James Thomas

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May 18, 2026

Spitzer Toyota Monroeville responded

It’s fantastic to learn our team has been consistent in offering clear advice on maintaining your Toyota. We’re glad you’ve felt well informed and cared for each visit. Thank you for trusting us with your Toyota.

May 16, 2026

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Employee Rating

James kindly welcome everyone and provides details of work to be done on vehicle. He is also trustful. More

by Gus
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: James Thomas, Nick Pike

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May 17, 2026

Spitzer Toyota Monroeville responded

We’re delighted James’s warm welcome and clear service details stood out to you. Thank you for trusting us with your Toyota Highlander. We appreciate the 5-star rating.

May 13, 2026

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Employee Rating

The Team is wonder always showing professionalism along with great customer service I'm always greeted with a smile! More

by choclateychip
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Deana Hicks, James Thomas

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May 14, 2026

Spitzer Toyota Monroeville responded

Thank you for highlighting our team’s professionalism and friendly approach. We’re glad you felt welcomed at every visit and that our service team greeted you with a smile. We appreciate your trust in having your Toyota Camry serviced with us.

May 11, 2026

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Employee Rating

Everyone at the dealership is extremely friendly and very attentive to needs. Everytime I’ve stopped for any service, they are very welcoming. More

by kelly.maschok
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: James Thomas

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May 11, 2026

Spitzer Toyota Monroeville responded

We’re delighted our team greeted you warmly and addressed your needs at every service appointment for your Toyota RAV4 Hybrid. We appreciate your continued visits and look forward to making your next experience just as smooth.

May 11, 2026

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Employee Rating

Service and communication has seem to gone down hill since I’ve been with Toyota. Lately I’ve been quite dissatisfied and disappointed with Toyota. More

by DALTONSULLIVAN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Kyle Hembree, Ralph Enberg, Pat Reardon, James Thomas, Elvis "David" Bole, Lacie Suprano, Stacey Davis

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May 15, 2026

Spitzer Toyota Monroeville responded

Thank you for providing this feedback, and we apologize for not providing you with an exceptional experience. We never like seeing that we didn't meet the standards customers have come to expect, but reviews like this help us improve. If you don't mind reaching out to us so that we can speak directly, we'd love to address your concerns in detail.

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