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Jacob Wilson
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Jacob Wilson
Service Advisor
Gordie Boucher Ford Lincoln of West Bend
3021 W Washington St
West Bend, WI 53095
16 Reviews
16 Reviews
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16 Reviews of Jacob Wilson
November 07, 2024
Always friendly and professional. I can arrive 15 - 20min early and work remotely in their customer waiting area with Free Wi-Fi. Complimentary coffee and snacks. Great experience. I can arrive 15 - 20min early and work remotely in their customer waiting area with Free Wi-Fi. Complimentary coffee and snacks. Great experience. More
by JEFF.TRUNK
Verified CustomerOther Employees Tagged: John Zieja, Joseph Hohmann, Barb Sauer, Tyler Howey, Angie Heyse, Ashley Bales
November 03, 2024
I was told by representative I would be in and out for a 3 minute job installing a tail gate bumper under warranty and I waited 45 minutes. After 45 minutes I had to approach a different service representat 3 minute job installing a tail gate bumper under warranty and I waited 45 minutes. After 45 minutes I had to approach a different service representative to remind them I was here. I was told paperwork must have been misplaced. The Service Manager found my warranty work as my original service rep went to lunch. 10 minutes later a Christmas tree plastic screw and tailgate bumper was placed back on my truck. I was Disappointed as I usually go there for all my work and I was told I would be in and out because it was a quick fix but needed a tech to screw in screw to be covered under warranty. More
by Tburch778
October 17, 2024
They have always been helpful and accommodating when I've needed it but some salesmen I'm leary of. needed it but some salesmen I'm leary of. More
by dth7173
Other Employees Tagged: Ashley Bales
October 12, 2024
I was very disappointed that I made an appointment for Thursday 8am and my vehicle wasn't looked at until Friday. This ment that when the diagnosis was done and I had to wait for a part that I now went th Thursday 8am and my vehicle wasn't looked at until Friday. This ment that when the diagnosis was done and I had to wait for a part that I now went the entire weekend without my vehicle. This is not the first time I have had issues with the services and I do not plan on returning to the dealership for my vehicle needs. More
by akornows
October 09, 2024
I called the service department when my window cable snapped and I couldn't close the window. They told me to come in right away and have a look what the issue is. They called and told me that I would n snapped and I couldn't close the window. They told me to come in right away and have a look what the issue is. They called and told me that I would need a new actuator. It took two days to get the part and I was back on the road. More
by DPENKOSKE
Other Employees Tagged: Angie Heyse, Ashley Bales
September 18, 2024
Efficient. Pleasant. Good communication. Work is done on time as per scheduled appointment on my calendar Pleasant. Good communication. Work is done on time as per scheduled appointment on my calendar More
by SHAEUSER
Other Employees Tagged: John Zieja, Joseph Hohmann, Chris Flynn, Tim Heim, Dave Brooks, Tyler Howey
August 28, 2024
They work very hard to achieve customer satisfaction. Their staff is friendly and very conscientious Their staff is friendly and very conscientious More
by sallts
Other Employees Tagged: Angie Heyse
August 27, 2024
Angie 👸🏼 was awesome and service squeezed me in and everything was really quick. Thank you.! everything was really quick. Thank you.! More
by Surfsuppcl0991
Other Employees Tagged: Angie Heyse
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