Jacob Wilson

Overall good service disappointed that I didn’t get the typical complimentary car wash though. typical complimentary car wash though. More

by BILLING0 Verified Customer Verified Customer

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The team took care of my problem with the computer message that showed up on the F150 on the same day. Fit me in on the next days schedule to check the communicate. Also did Ford updates that were s message that showed up on the F150 on the same day. Fit me in on the next days schedule to check the communicate. Also did Ford updates that were showing up for the truck. Very professional. thank you More

by Jkohlwey Verified Customer Verified Customer

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Always friendly and professional. I can arrive 15 - 20min early and work remotely in their customer waiting area with Free Wi-Fi. Complimentary coffee and snacks. Great experience. I can arrive 15 - 20min early and work remotely in their customer waiting area with Free Wi-Fi. Complimentary coffee and snacks. Great experience. More

by JEFF.TRUNK Verified Customer Verified Customer

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I was told by representative I would be in and out for a 3 minute job installing a tail gate bumper under warranty and I waited 45 minutes. After 45 minutes I had to approach a different service representat 3 minute job installing a tail gate bumper under warranty and I waited 45 minutes. After 45 minutes I had to approach a different service representative to remind them I was here. I was told paperwork must have been misplaced. The Service Manager found my warranty work as my original service rep went to lunch. 10 minutes later a Christmas tree plastic screw and tailgate bumper was placed back on my truck. I was Disappointed as I usually go there for all my work and I was told I would be in and out because it was a quick fix but needed a tech to screw in screw to be covered under warranty. More

by Tburch778 Verified Customer Verified Customer

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Love that everyone knows me by name, is friendly and communicative of what is going on. communicative of what is going on. More

by LBAADE Verified Customer Verified Customer

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They went above and beyond to make sure that my truck was fixed right along with keeping me informed on the entire process. fixed right along with keeping me informed on the entire process. More

by schubes22001 Verified Customer Verified Customer

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They have always been helpful and accommodating when I've needed it but some salesmen I'm leary of. needed it but some salesmen I'm leary of. More

by dth7173 Verified Customer Verified Customer

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I was very disappointed that I made an appointment for Thursday 8am and my vehicle wasn't looked at until Friday. This ment that when the diagnosis was done and I had to wait for a part that I now went th Thursday 8am and my vehicle wasn't looked at until Friday. This ment that when the diagnosis was done and I had to wait for a part that I now went the entire weekend without my vehicle. This is not the first time I have had issues with the services and I do not plan on returning to the dealership for my vehicle needs. More

by akornows Verified Customer Verified Customer

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I called the service department when my window cable snapped and I couldn't close the window. They told me to come in right away and have a look what the issue is. They called and told me that I would n snapped and I couldn't close the window. They told me to come in right away and have a look what the issue is. They called and told me that I would need a new actuator. It took two days to get the part and I was back on the road. More

by DPENKOSKE Verified Customer Verified Customer

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Efficient. Pleasant. Good communication. Work is done on time as per scheduled appointment on my calendar Pleasant. Good communication. Work is done on time as per scheduled appointment on my calendar More

by SHAEUSER Verified Customer Verified Customer

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