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Jacob Wilson

Overview Reviews (161) Inventory (279)

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Jacob Wilson

Jacob Wilson | Page 2

Service Advisor

Gordie Boucher Ford Lincoln of West Bend

3021 W Washington St
West Bend, WI 53095

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4.8

161 Reviews

Overview Reviews (161) Inventory (279)

4.8

161 Reviews

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This rating includes all reviews, with more weight given to recent reviews.

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161 Reviews of Jacob Wilson

September 13, 2026

Dealership Rating

Employee Rating

Jacob went above & beyond to help with my molding issues. His expertise & focus on me, the customer was outstanding... and greatly appreciated. His expertise & focus on me, the customer was outstanding... and greatly appreciated. More

by CSCHOENI55

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Sep 13, 2026 -

Gordie Boucher Ford Lincoln of West Bend responded

Hearing that Jacob’s expertise and dedication addressed your molding concerns means a lot to our service team. We’re pleased he could apply his skills to resolve the molding issues on your Ford Bronco. Your five-star review means a great deal to us. Chris Flynn General Sales Manager 262-338-3379

September 12, 2026

Dealership Rating

Employee Rating

Service was good and fast, but car did not get washed. full of bugs all over window. He did find me coupon for wipers full of bugs all over window. He did find me coupon for wipers More

by JOHNSONDO404

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Sep 24, 2026 -

Gordie Boucher Ford Lincoln of West Bend responded

Thank you for sharing your experience with us! We're happy to hear it went well and truly appreciate your feedback. Chris Flynn General Sales Manager 262-338-3379

September 06, 2026

Dealership Rating

Employee Rating

Great service and friendly service They do there best to get everything done and make customers happy get everything done and make customers happy More

by CHESTERCHEESEDOG50

Verified Customer

Recommend Dealer

Yes

Other Employees Tagged: Jacob Wilson

Sep 06, 2026 -

Gordie Boucher Ford Lincoln of West Bend responded

We’re glad the service on your Ford Explorer was both attentive and friendly. Knowing that our efforts to complete all the work and keep you happy met your expectations means a lot to our service team. Chris Flynn General Sales Manager 262-338-3379

September 05, 2026

Dealership Rating

Employee Rating

Awesome smooth. I was very relaxed, confident, impressed Jacob had someone bring me home and pick me up. Things went well and Jaco and others were polite and profess I was very relaxed, confident, impressed Jacob had someone bring me home and pick me up. Things went well and Jaco and others were polite and professional that I dealt with. More

by CABINCRUISER11

Verified Customer

Recommend Dealer

Yes

Other Employees Tagged: Jacob Wilson

Sep 05, 2026 -

Gordie Boucher Ford Lincoln of West Bend responded

Transparent communication is at the heart of how our service team operates. Knowing you felt relaxed and confident during the service on your Lincoln Nautilus is rewarding. We’re pleased Jacob could arrange your home pick-up and drop-off, and your kind words about our team’s professionalism mean a great deal to us. Chris Flynn General Sales Manager 262-338-3379

September 05, 2026

Dealership Rating

Employee Rating

Excellent experience with a fabulous salesman who went above and beyond helping us determine which vehicle we ultimately ended up purchasing. He listened to our wants and not wants, presented multiple opt above and beyond helping us determine which vehicle we ultimately ended up purchasing. He listened to our wants and not wants, presented multiple options and without pressure, assisted us in our selection. Would highly recommend Jon Caves to anyone interested in looking for a different vehicle. More

by goetsch4

Verified Customer

Recommend Dealer

Yes

Other Employees Tagged: Jacob Wilson

Sep 05, 2026 -

Gordie Boucher Ford Lincoln of West Bend responded

Knowing that our pressure-free guidance helped you choose the right vehicle is rewarding. Thank you for recommending our team, and we look forward to caring for your Ford F-150 whenever you need service. Chris Flynn General Sales Manager 262-338-3379

September 04, 2026

Dealership Rating

Employee Rating

The. whole service team are awesome, even when they are super busy they still find time to answer your questions. Jacob Wilson is the best service writer I whole service team are awesome, even when they are super busy they still find time to answer your questions. Jacob Wilson is the best service writer I have ever met , time in and time out he never fails me, even in emergency visits, and also the rest of the employees at the dealership are fun and super friendly. I think this whole team should be rewarded to a Brewer or Packer game. Thanks again for the great service you provide, and a customer for life. Rob and Sue Werwinski More

by SUEWERWINSKI

Verified Customer

Recommend Dealer

Yes

Other Employees Tagged: Jacob Wilson

Sep 04, 2026 -

Gordie Boucher Ford Lincoln of West Bend responded

Our service team is pleased we could assist with your F-150, answering questions even during emergency visits. Your praise of Jacob and the rest of our staff shows how much responsive, friendly care matters. We’re honored to be your go-to service team for life. Chris Flynn General Sales Manager 262-338-3379

August 31, 2026

Dealership Rating

Employee Rating

Always a hassle free experience with great people! The Boucher crew are always very accommodating. The Boucher crew are always very accommodating. More

by BMW Brothers

Verified Customer

Recommend Dealer

Yes

Other Employees Tagged: Jacob Wilson

Sep 01, 2026 -

Gordie Boucher Ford Lincoln of West Bend responded

We’re glad each service visit for your GMC Canyon feels seamless. Knowing our team makes you feel welcome and accommodated means a lot to us. Chris Flynn General Sales Manager 262-338-3379

August 27, 2026

Dealership Rating

Employee Rating

Explained car service. Found an issue with my car and took time to explain issue to me Found an issue with my car and took time to explain issue to me More

by MOKEEFE1948

Verified Customer

Recommend Dealer

Yes

Other Employees Tagged: Jacob Wilson

Aug 28, 2026 -

Gordie Boucher Ford Lincoln of West Bend responded

Hearing that Jacob took the time to walk you through the issue means a lot to our service team. Thanks for trusting us with the service on your Ford Focus. Chris Flynn General Sales Manager 262-338-3379

August 26, 2026

Dealership Rating

Employee Rating

I had a great experience at the dealership. Jacob Wilson was very helpful and professional. I’m very satisfied with the service. Thank you! Jacob Wilson was very helpful and professional. I’m very satisfied with the service. Thank you! More

by badboy1350

Verified Customer

Recommend Dealer

Yes

Other Employees Tagged: Jacob Wilson

Aug 26, 2026 -

Gordie Boucher Ford Lincoln of West Bend responded

Knowing the service on your Ford F-150 met your expectations is rewarding. Jacob is pleased he could provide attentive and professional support during your visit. Your satisfaction and thoughtful feedback mean a lot to our service department. Chris Flynn General Sales Manager 262-338-3379

August 26, 2026

Dealership Rating

Employee Rating

Very informative and polite and friendly person The experience was very pleasant and helpful look forward to coming back experience was very pleasant and helpful look forward to coming back More

by SANDY.NICKEL

Verified Customer

Recommend Dealer

Yes

Other Employees Tagged: Jacob Wilson

Aug 26, 2026 -

Gordie Boucher Ford Lincoln of West Bend responded

Knowing you found our service so informative, polite, and friendly means a lot to our service team. We’re glad the work on your Ford Maverick was pleasant and helpful, and we look forward to seeing you again. Chris Flynn General Sales Manager 262-338-3379

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