Jacob Wilson

Good job explaining what needed to be done, challenges on getting parts, and why. There was not a lot of notice about plans to keep the vehicle. I didn't know if a loaner was an option while they kept the ca getting parts, and why. There was not a lot of notice about plans to keep the vehicle. I didn't know if a loaner was an option while they kept the car. One was not offered. I shared that I travel to see my spouse in a care facility every day prior to agreeing to repairs. I had to call mid afternoon for an update of progress. I wasn't told about the 3% credit card fee when previously discussing costs, I had to scramble a bit to make sure I could write a check. Some of those communications would have made this experience much better for me. More

by eskyvp76 Verified Customer Verified Customer

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They got me in right away but said they would call in 2 to 3 hours. I waited 5 1/2 hours and they still had not checked my car. to 3 hours. I waited 5 1/2 hours and they still had not checked my car. More

by LKKREIS Verified Customer Verified Customer

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We’ve been customers here for years. We don’t plan to go back other than for warranty work. We’ve had quite a few complaints over the last year. Now I took my car in for oil change. Pric We don’t plan to go back other than for warranty work. We’ve had quite a few complaints over the last year. Now I took my car in for oil change. Price is 89.95. I handed over a $25 off coupon and then my total was $81.24. How does that add up?? I’m over them. More

by LADYLINDY73 Verified Customer Verified Customer

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Jacob was a good provider and answers that I needed even though it was in there for three times for the same thing. I think they could've gotten a little bit better at it. I'm wondering what's gonna happen though it was in there for three times for the same thing. I think they could've gotten a little bit better at it. I'm wondering what's gonna happen when I'm out of warranty I have to start paying for the same thing that goes wrong with it. i'm at 5 diesel trucks pick up trucks and this one kind of scares me a little bit. I don't know if I should trade it in or what I should do with it. just wondering if I bought a lemon? More

by Markkruepke Verified Customer Verified Customer

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Personable staff that answered all our questions about our window replacement. Thank you for being efficient our window replacement. Thank you for being efficient More

by Meghan Verified Customer Verified Customer

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Very helpful. They were knowledgeable and friendly. I appreciated that they helped us to return the car. I had surgery and they made sure to accommodate that was v They were knowledgeable and friendly. I appreciated that they helped us to return the car. I had surgery and they made sure to accommodate that was very appreciated More

by Rcmattson Verified Customer Verified Customer

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Very kind and knowledgeable. Reports any additional work if needed. Prompt. courteous. Friendly. Can work with others. Reports any additional work if needed. Prompt. courteous. Friendly. Can work with others. More

by don.goeden Verified Customer Verified Customer

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Easy to work with. The work on my truck was completed on time at the quoted price. The work on my truck was completed on time at the quoted price. More

by tberndt66 Verified Customer Verified Customer

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They listened to my concerns and were attentive. They were able to figure out an intermittent and complicated problem. I will continue bringing our truck there and recommend them to others. They were able to figure out an intermittent and complicated problem. I will continue bringing our truck there and recommend them to others. More

by Julie Verified Customer Verified Customer

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They listened to me and addressed the problem. Jacob was attentive and listened to me. They were able to figure out an intermittent and complicated problem. I will continue bringing our truck ther Jacob was attentive and listened to me. They were able to figure out an intermittent and complicated problem. I will continue bringing our truck there and recommend them highly More

by Julie Verified Customer Verified Customer

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