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Roy Hebert
Roy Hebert at Gordie Boucher Ford Lincoln of West Bend

Roy Hebert

Assistant Service Manager

Gordie Boucher Ford Lincoln of West Bend

3021 W Washington St
West Bend, WI 53095

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5.0
13 Reviews
5.0

13 Reviews

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13 Reviews of Roy Hebert

September 17, 2026

Dealership Rating
Employee Rating

Very kind and knowledgeable. Reports any additional work if needed. Prompt. courteous. Friendly. Can work with others. More

by don.goeden
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: John Zieja, Joseph Hohmann, Jacob Wilson, Monica Dewey, Emily Knope , Josh, Nathan

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Sep 17, 2026

Gordie Boucher Ford Lincoln of West Bend responded

Thank you for the five-star rating. We’re pleased the service on your Ford Utility Police Interceptor was timely, and hearing that our team kept you informed about any additional work needed means a lot to us. Chris Flynn General Sales Manager 262-338-3379

August 15, 2026

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Employee Rating

Got me in for service last minute for an oil change, everything went great. John kept me informed through the process. More

by Ajlewis1116
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: John Zieja, Joseph Hohmann, Jacob Wilson, Monica Dewey, Emily Knope

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Aug 15, 2026

Gordie Boucher Ford Lincoln of West Bend responded

Knowing we could fit you in last minute for your Ford F-150’s oil change and that everything went smoothly is rewarding. John is glad he could keep you informed throughout the process, and your kind words mean a lot to our service department. Chris Flynn General Sales Manager 262-338-3379

August 05, 2026

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Employee Rating

I appreciate the way they can get me in right away! Jacob always has the most friendliest smile upon greeting me all the way to the finished vehicle More

by MSTOFFEL61
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Jacob Wilson

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Aug 05, 2026

Gordie Boucher Ford Lincoln of West Bend responded

Your mention of Jacob’s warm smile throughout your visit highlights the personal care our service department aims to deliver. Our team is pleased we could fit your Ford Edge in quickly for service. Your kind words mean a great deal to our service department. Chris Flynn General Sales Manager 262-338-3379

July 11, 2026

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Employee Rating

Easy to schedule, got in right on time and got serviced in a timely manner and helpful and friendly service More

by dcon0
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Nathan ?

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Jul 11, 2026

Gordie Boucher Ford Lincoln of West Bend responded

We’re happy to hear that scheduling your Ford Edge service was straightforward and right on time. Our team enjoyed providing friendly, helpful support and looks forward to assisting you again. Chris Flynn General Sales Manager 262-338-3379

May 08, 2026

Dealership Rating
Employee Rating

Great service did an amazing job, will definitely come back to get my car serviced there again! More

by mmcou2
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Jacob Wilson

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May 09, 2026

Gordie Boucher Ford Lincoln of West Bend responded

Thank you for sharing your feedback. We’re happy the team took great care of your Ford EcoSport. We look forward to servicing your vehicle again soon. Chris Flynn General Sales Manager 262-338-3379

May 06, 2026

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Employee Rating

Monica knows how to communicate with customers to find out what's the problem with our vehicle. She puts a smile on my face every time we meet. More

by badboyuare
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Monica Dewey , The concierges are so helpful when you come in.

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May 06, 2026

Gordie Boucher Ford Lincoln of West Bend responded

Thank you for highlighting Monica’s communication skills. It’s wonderful to know she brightens your visits while diagnosing your Cadillac CT4-V. We look forward to assisting you again. Chris Flynn General Sales Manager 262-338-3379

April 30, 2026

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Employee Rating

I would like to start by saying they got me scheduled quickly for a simple oil change, tire rotation and transmission fluid change. Service went pretty fast too! Where I have to knock it is I noticed the More

by muster.puniest-6d
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: John Zieja, Joseph Hohmann, Jacob Wilson, Monica Dewey

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May 03, 2026

Gordie Boucher Ford Lincoln of West Bend responded

Thank you for providing this feedback, and we apologize for not providing you with an exceptional experience. We never like seeing that we didn't meet the standards customers have come to expect, but reviews like this help us improve. If you don't mind reaching out to us so that we can speak directly, we'd love to address your concerns in detail. Marcos Blanco, General Manager Chris Flynn General Sales Manager 262-338-3379

April 03, 2026

Dealership Rating
Employee Rating

Very welcoming and helpful staff. Took very good care of my vehicle. Highly recommend the service team. More

by Elm
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: John Zieja, Joseph Hohmann, Jacob Wilson, Monica Dewey , Joshua is the one that helped me out! great service

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Apr 03, 2026

Gordie Boucher Ford Lincoln of West Bend responded

Thank you for recommending our service team. We’re happy they welcomed you and took great care of your BMW 330, and we look forward to assisting you again. Joe Hohmann Service Manager 262-338-3379

January 29, 2026

Dealership Rating
Employee Rating

My concerns were not only listened to but heard and addressed. Joe the service manger was amazing and also the rest of the staff. Couldn’t be more pleased More

by amyneyhard
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: John Zieja, Joseph Hohmann, Jacob Wilson

Print
Jan 29, 2026

Gordie Boucher Ford Lincoln of West Bend responded

Thank you for choosing Gordie Boucher Ford Lincoln of West Bend. Your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again! Joe Hohmann Service Manager 262-338-3379

September 26, 2025

Dealership Rating
Employee Rating

Everyone there'was friendly and did a great job. I received a very fair trade in for my Ford as well. This Ford is my fifth Ford! I love them. More

by rturbak47
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: John Zieja, Joseph Hohmann, Jacob Wilson, Monica Dewey , Kim Gonzales, Tyler Howey

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Sep 26, 2025

Gordie Boucher Ford Lincoln of West Bend responded

We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit. Joe Hohmann Service Manager 262-338-3379

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