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Monica Dewey

Overview Reviews (97) Inventory (279)

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Monica Dewey

Service Advisor

Gordie Boucher Ford Lincoln of West Bend

3021 W Washington St
West Bend, WI 53095

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4.7

97 Reviews

Overview Reviews (97) Inventory (279)

4.7

97 Reviews

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This rating includes all reviews, with more weight given to recent reviews.

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97 Reviews of Monica Dewey

September 26, 2026

Dealership Rating

Employee Rating

Excellent service all around Friendly and professional staff. Very, very, very, nice people at your shop! staff. Very, very, very, nice people at your shop! More

by Sandyjkellner

Verified Customer

Recommend Dealer

Yes

Other Employees Tagged: Monica Dewey

Sep 26, 2026 -

Gordie Boucher Ford Lincoln of West Bend responded

Knowing the service on your Lincoln Corsair felt welcoming and professional means a lot to our service department. Your kind words about our team’s friendliness are truly appreciated. Chris Flynn General Sales Manager 262-338-3379

September 25, 2026

Dealership Rating

Employee Rating

Needed some guidance on shocks, tires for a smoother ride. Monica worked with the shop foreman to come up with a suitable plan. I was very satisfied with their results. ride. Monica worked with the shop foreman to come up with a suitable plan. I was very satisfied with their results. More

by Rjsonnentag

Verified Customer

Recommend Dealer

Yes

Other Employees Tagged: Monica Dewey

Sep 25, 2026 -

Gordie Boucher Ford Lincoln of West Bend responded

We’re glad the tailored shocks and tire plan for your Ford F-250 developed by Monica and our shop foreman delivered the smoother ride you wanted. Knowing you’re very satisfied means a great deal to our service team. Chris Flynn General Sales Manager 262-338-3379

Sep 25, 2026 -

Rjsonnentag responded

I appreciate the care shown by the service team and the mechanics.

September 25, 2026

Dealership Rating

Employee Rating

Great experience and very professional Quick turnaround time, great communication and excellent customer service Definitely will go back time, great communication and excellent customer service Definitely will go back More

by Justin65ford

Verified Customer

Recommend Dealer

Yes

Other Employees Tagged: Monica Dewey

Sep 25, 2026 -

Justin65ford responded

I had a great experience!!

September 24, 2026

Dealership Rating

Employee Rating

Smooth process, kept well informed of progress. Very professional. Definitely would recommend Boucher to others. Very professional. Definitely would recommend Boucher to others. More

by A.R.KURSIETIS

Verified Customer

Recommend Dealer

Yes

Other Employees Tagged: Monica Dewey

Sep 24, 2026 -

Gordie Boucher Ford Lincoln of West Bend responded

We’re glad the service on your Lincoln MKS felt smooth and kept you well informed. Hearing that you found our team professional and would recommend us means a lot to Monica and our service department. Chris Flynn General Sales Manager 262-338-3379

September 24, 2026

Dealership Rating

Employee Rating

I have always gotten good service from Boucher Ford. That's why I keep going back! That's why I keep going back! More

by garymaryd

Verified Customer

Recommend Dealer

Yes

Other Employees Tagged: Monica Dewey

Sep 24, 2026 -

Gordie Boucher Ford Lincoln of West Bend responded

We’re glad you’ve consistently experienced dependable care on your Ford Escape. You’re always welcome back, and we’re here to help whenever you need us. Chris Flynn General Sales Manager 262-338-3379

September 22, 2026

Dealership Rating

Employee Rating

Our sales person goes out of his way to keep customer happy the entire team is great have bought many car/trucks from this dealership happy the entire team is great have bought many car/trucks from this dealership More

by RfettigJr

Verified Customer

Sales Price Transparency

Purchase Time

Finance Experience

Recommend Dealer

Yes

Other Employees Tagged: Eugene Sanchez, Wayne Zarling

Sep 23, 2026 -

Gordie Boucher Ford Lincoln of West Bend responded

After choosing us for several vehicles, your continued trust and kind words mean a lot to our team. We’re glad your salesperson went out of their way to keep you happy and that our team could deliver another great purchase experience on your used Explorer. Chris Flynn General Sales Manager 262-338-3379

September 21, 2026

Dealership Rating

Employee Rating

Very friendly staff. The service went by super fast, which I appreciated. They also added a discount for me which saved me a few bucks!! The service went by super fast, which I appreciated. They also added a discount for me which saved me a few bucks!! More

by Ella

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Sep 21, 2026 -

Gordie Boucher Ford Lincoln of West Bend responded

We’re glad our service team could take care of your Lincoln Corsair quickly and with a friendly approach. Knowing that the discount we applied saved you some money is truly rewarding. Chris Flynn General Sales Manager 262-338-3379

September 20, 2026

Dealership Rating

Employee Rating

We’ve been customers here for years. We don’t plan to go back other than for warranty work. We’ve had quite a few complaints over the last year. Now I took my car in for oil change. Pric We don’t plan to go back other than for warranty work. We’ve had quite a few complaints over the last year. Now I took my car in for oil change. Price is 89.95. I handed over a $25 off coupon and then my total was $81.24. How does that add up?? I’m over them. More

by LADYLINDY73

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Other Employees Tagged: Jacob Wilson

Sep 27, 2026 -

Gordie Boucher Ford Lincoln of West Bend responded

Thank you for your review. We're sorry your visit didn't go as planned, and we'd like to address these issues with our team. If it's possible to discuss your visit in more detail, please send us a message. We strive to make sure that all of our customers leave happy, and it's disappointing to learn that we missed the mark here. Chris Flynn General Sales Manager 262-338-3379

September 17, 2026

Dealership Rating

Employee Rating

The dealership has been amazing. I've gotten multiple vehicles from it. Monica does great when it comes to providing help in a customer service level I specifically request her when I've gotten multiple vehicles from it. Monica does great when it comes to providing help in a customer service level I specifically request her when I do call the dealership. More

by Bretballman

Verified Customer

Recommend Dealer

Yes

Other Employees Tagged: Monica Dewey

Sep 17, 2026 -

Gordie Boucher Ford Lincoln of West Bend responded

After multiple visits, hearing you value Monica’s personalized support each time you call means a great deal to our service team. We’re glad the service on your Ford F-150 met your expectations, and we’re here whenever you need assistance. Chris Flynn General Sales Manager 262-338-3379

September 17, 2026

Dealership Rating

Employee Rating

Very kind and knowledgeable. Reports any additional work if needed. Prompt. courteous. Friendly. Can work with others. Reports any additional work if needed. Prompt. courteous. Friendly. Can work with others. More

by don.goeden

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: John Zieja, Joseph Hohmann, Jacob Wilson, Roy Hebert, Emily Knope , Josh, Nathan

Sep 17, 2026 -

Gordie Boucher Ford Lincoln of West Bend responded

Thank you for the five-star rating. We’re pleased the service on your Ford Utility Police Interceptor was timely, and hearing that our team kept you informed about any additional work needed means a lot to us. Chris Flynn General Sales Manager 262-338-3379

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