Dealer Reviews
Service Reviews
Cars for Sale
Write a Review
Dealer Log In
View All Employees
John Pena
John Pena at Norm Reeves Toyota Dallas
Refer Me

John Pena

Service Advisor

Norm Reeves Toyota Dallas

9525 E R L Thornton Fwy
Dallas, TX 75228

Contact Me
4.3
109 Reviews
4.3

109 Reviews

Write a Review

109 Reviews of John Pena

March 10, 2025

Dealership Rating
Employee Rating

It was great experience serving was amazing they explained everything very well love the response for all my needs More

by Eagle
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Justin Auchter, Shelly Jackowski, Carlos Lopez, Antonio Holmes, Edwin Aguilar, Harveen Toor, Hilary Peoples, Ronald Gallagher

Report | Print

February 28, 2025

Dealership Rating
Employee Rating

Antonio is always great and goes above and beyond to take care of me and my mom More

by briarts07
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Shelly Jackowski, Antonio Holmes

Report | Print
Feb 28, 2025

Norm Reeves Toyota Dallas responded

We appreciate you and your mom bringing your Lexus into our service center! Antonio will be happy with your loyalty, and we hope you stick with us for many years to come. Thanks so much, and we're happy to serve you any time!

February 27, 2025

Dealership Rating
Employee Rating

Professional and friendly , very knowledgeable about my Toyota Tacoma truck. Glad I went to your service department More

by HARRIS.DAVIDSON
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Report | Print
Feb 28, 2025

Norm Reeves Toyota Dallas responded

Sounds like you had a satisfying service visit for your Toyota Tacoma, Harris! Remember that we have rotating service specials that may come in handy when you stop by next time. Thank you!

February 26, 2025

Dealership Rating
Employee Rating

Buena atencion y buen servicio me agrada que tengan un buen grupo de personas en atencion al cliente More

by William Rivera
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Justin Auchter, Carlos Lopez, Harveen Toor

Report | Print
Feb 27, 2025

Norm Reeves Toyota Dallas responded

¡Nos enorgullece brindar un excelente trato a nuestros clientes, William! Nos alegra saber que se sintió bienvenido en nuestro concesionario y bien atendido por nuestro equipo. Esperamos que esta sea solo el comienzo de nuestra relación para mantener su Toyota en excelente estado. ¡Gracias!

February 23, 2025

Dealership Rating
Employee Rating

Great service on Friday. I really appreciate the Toyota dealership and it’s customer service. More

by telly2156
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Justin Auchter, Shelly Jackowski, Carlos Lopez, Antonio Holmes, Edwin Aguilar, Harveen Toor, Hilary Peoples, Ronald Gallagher

Report | Print
Feb 24, 2025

Norm Reeves Toyota Dallas responded

This kind of praise confirms that we're staying on target for quality service! We're pleased that you had a good experience, and we hope to see you at a future appointment. You can even schedule it online. Thank you!

February 23, 2025

Dealership Rating
Employee Rating

"Harveen Toor is an exceptional Service Advisor! He went above and beyond to ensure I was satisfied with my recent visit. His professionalism, knowledge, and communication skills are top-notch. Harv More

by Car enthusiast
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Carlos Lopez, Edwin Aguilar, Harveen Toor

Report | Print
Feb 24, 2025

Norm Reeves Toyota Dallas responded

We will be happy to pass on your five-star review to Harveen! It's team members like him that make our dealership run like a well-oiled machine. Thanks so much for sharing, and we'll be here when you need us!

February 22, 2025

Dealership Rating
Employee Rating

Always great service there! I trust their work and their opinions. Courteous attention is their byword! More

by DETTRA66
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Justin Auchter, Carlos Lopez, Harveen Toor

Report | Print
Feb 24, 2025

Norm Reeves Toyota Dallas responded

It makes us proud that you trust our service team with your Toyota! Our goal is to make service courteous and efficient. We're glad that was your experience. Thanks so much, and we look forward to working with you again!

February 19, 2025

Dealership Rating
Employee Rating

Good job, fast service. I will be back when I need specific services for my vehicle. More

by WESTBROOK.JAMES
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Report | Print
Feb 19, 2025

Norm Reeves Toyota Dallas responded

That's great to hear, James! We're happy that your experience during your Toyota service visit will prompt you to return. When you need an appointment, feel free to book it online. Thanks so much!

February 17, 2025

Dealership Rating
Employee Rating

I trust you guys with my car because John is always straight with me. Thank you More

by HILARYANNJIRASEK
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Report | Print
Feb 17, 2025

Norm Reeves Toyota Dallas responded

We're delighted to have your trust, Hilary! We will pass this on to John and feel free to request his services the next time that you stop by. Since we value you as a customer, please let us know what we can do to make your service visits even better. Thank you!

February 17, 2025

Dealership Rating
Employee Rating

It was a quick and easy registration visit. I was in and out in less than an hour. John is always efficient and professional. More

by carlalee1908
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Edwin Aguilar , N/A

Report | Print
Feb 17, 2025

Norm Reeves Toyota Dallas responded

That sounds like a satisfying visit, Carla! Registration should be a quick service, and we're pleased that John could be there for you. If you need service once again, feel free to schedule your appointment online. Thank you!

1
2
...
11

Dealership Inventory (174 Vehicles)

used 2021 Toyota RAV4 Hybrid car, priced at $22,789
2021 Toyota RAV4 Hybrid
used
Gray exterior
CVT
All-wheel Drive
$22,789
View Details
new 2025 Toyota Corolla Cross Hybrid car
2025 Toyota Corolla Cross Hybrid
new
Blue exterior
CVT
All-wheel Drive
Not Priced
View Details
new 2024 Toyota Tacoma car, priced at $50,032
2024 Toyota Tacoma
new
Black exterior
Automatic
Four-wheel Drive
$50,032
View Details
used 2023 Toyota Tacoma car, priced at $34,991
2023 Toyota Tacoma
used
Black exterior
Automatic
Rear-wheel Drive
$34,991
View Details
used 2024 Toyota Camry Hybrid car, priced at $29,991
2024 Toyota Camry Hybrid
used
Ice Edge exterior
CVT
Front-wheel Drive
$29,991
View Details
used 2024 Toyota RAV4 car, priced at $37,994
2024 Toyota RAV4
used
Ruby Flare Pearl exterior
Automatic
All-wheel Drive
$37,994
View Details
View All Inventory