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Ivan Wong
Ivan Wong at Archer Volkswagen

Ivan Wong | Page 8

Service Advisor

Archer Volkswagen

10400 Southwest Fwy
Houston, TX 77074

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4.5
95 Reviews
4.5

95 Reviews

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95 Reviews of Ivan Wong

November 16, 2025

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Employee Rating

No good maintenance work leave dealer with oil leak and poor response from customer service I get to call the wrecker no body call back to see if I need other vehicle for the day I clean my driveway resen More

by faustogonzalez.1467
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
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Nov 19, 2025

Archer Volkswagen responded

Fausto, thank you for your review. We're sorry your visit didn't go as planned, and we'd like to address these issues with our team. If it's possible to discuss your visit in more detail, please send us a message with your contact information so that we can reach out. We strive to make sure that all of our customers leave happy, and it's disappointing to learn that we missed the mark here.

November 16, 2025

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Employee Rating

very good. got car fixed, kept me informed. good service. will come back again. thanks . More

by GERALDMACHA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Patrick Hayes, Cory Hayes, Jin Cai, George Ybarra

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Nov 19, 2025

Archer Volkswagen responded

Gerald, we're sorry to hear about your experience and would love to get to the bottom of it with you and see if there is something we can come up with to turn it around for you as quickly as possible. If you would be willing to continue the conversation, we would appreciate the opportunity to address your concerns. Please let us know the best way to reach you.

November 13, 2025

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Employee Rating

It was a really good and fast service i love the customer service and the environment More

by joaquinceja92
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Cory Hayes, Jin Cai, George Ybarra

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Nov 13, 2025

Archer Volkswagen responded

Thank you for the kind words for our service department! We look forward to sharing your compliments with them. Please don't hesitate to let us know if we can be of further assistance.

November 13, 2025

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Employee Rating

Great service. I just walked in for service, no appointments needed. Very timely delivery and updates. More

by rajeshtarkunde
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Print
Nov 13, 2025

Archer Volkswagen responded

Thank you for the kind words for our service department! We look forward to sharing your compliments with them. Please don't hesitate to let us know if we can be of further assistance.

November 13, 2025

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Employee Rating

In annual service. Recommended 9 additional items...all rated need right now...total amount was more than the car is worth. I didn't have the information to rank th More

by sjgoetz57
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Print
Nov 16, 2025

Archer Volkswagen responded

Thank you for bringing this to our attention, and we'd like to learn more about your experience. If you'd be willing to provide more information about your visit, please send us a message with your contact information so that we can reach out. Our goal is to make sure everyone who visits the dealership has a top-notch experience. We're sorry that we didn't meet that goal in this case and we'd love the opportunity to get more details to see if we can turn this situation around for you.

November 07, 2025

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Employee Rating

Great service as always. Very honest and clear about the work that will be done. More

by ERIC_GREATHOUSE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Print
Nov 07, 2025

Archer Volkswagen responded

Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know.

November 04, 2025

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Employee Rating

They have always helped me when I need service the same day. Great people working there and friendly customer service. More

by PEPINA_3022
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Print
Nov 05, 2025

Archer Volkswagen responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Archer Volkswagen.

November 04, 2025

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Employee Rating

Consistently Above and beyond every time I visit the location. Excellent customer service every time. More

by lee.F.walker
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Cory Hayes, Jin Cai, George Ybarra

Print
Nov 04, 2025

Archer Volkswagen responded

It's great to hear that we were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Archer Volkswagen!

November 02, 2025

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Employee Rating

The struts in the spare tire compartment of my 2023 Tiguan failed after only two years. Ivan had the parts ready and had the work done while I waited. More

by big.jsg
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Print
Nov 02, 2025

Archer Volkswagen responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Archer Volkswagen.

November 02, 2025

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Employee Rating

The dealership is very thorough. Also, the staff are very welcoming, friendly, and really care for the well-being of your car. More

by romainiii
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Jamaal Taylor, Jin Cai

Print
Nov 02, 2025

Archer Volkswagen responded

Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know.

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