Jin Cai

Great service and attention to detail. Advised on needed service and recommendations. Highly recommend Jin for your services Advised on needed service and recommendations. Highly recommend Jin for your services More

by NGUYENLYNA Verified Customer Verified Customer

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Archer Volkswagen has the best customer service. Jin took care of my car problem in a timely manner. He was professional and concerned about me as a customer. Extremely hot day in Houston, Tx on the Jin took care of my car problem in a timely manner. He was professional and concerned about me as a customer. Extremely hot day in Houston, Tx on the day my car would not start. More

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Archer VW is a very down to earth dealership friendly staff great customer service, fast service. staff great customer service, fast service. More

by mmcclarity Verified Customer Verified Customer

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Decent service but the team should try to avoid sell-up and perform activities requested and perform activities requested More

by salvetzrazvan Verified Customer Verified Customer

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My service at this dealership wasn’t as good as it usually is. Getting a clear description of what was necessary to be completed for this service wasn’t given. Communication also lacked. On the day my usually is. Getting a clear description of what was necessary to be completed for this service wasn’t given. Communication also lacked. On the day my car was supposed to be ready I texted in the morning and didn’t receive a response until late afternoon. It was disappointing because communication was fast when my advisor needed to know what repairs I wanted to approve but then lacked after. It gave the impression they just wanted my money. Then during checkout I was told about the credit/debit fee when I arrived and was never provided a link. I did appreciate the uber service and the willingness to call my Ubers. More

by caro.a.garza Verified Customer Verified Customer

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My service rep was friendly, professional, and great with communicating the issue, parts list, cost, and timeline. communicating the issue, parts list, cost, and timeline. More

by sjduran Verified Customer Verified Customer

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The best part of the shopping was working with Ricardo. He was very professional and courteous. No high pressure soles pitch and very patient with my wife and I. His knowledge of the process was very impre He was very professional and courteous. No high pressure soles pitch and very patient with my wife and I. His knowledge of the process was very impressive. I will definitely send customers his way. More

by lsmall27 Verified Customer Verified Customer

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It was ok. The wait was excessive. At time I was told my car was ready it had been waiting for a car wash over a hour. The wash it was washed I could not used i The wait was excessive. At time I was told my car was ready it had been waiting for a car wash over a hour. The wash it was washed I could not used it. Also I mentioned to add my veteran discount and that was not. I did not get a breakdown on charges until after I paid. More

by cplvaldez97 Verified Customer Verified Customer

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Services Dept is excellent, jin cai is very helpful and very nice, I like his attitude very nice, I like his attitude More

by dnsidik Verified Customer Verified Customer

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Service Advisor Jin handled everything well. I waited for the service and Jin kept on top of his people in order to avoid delays. The work was done well. I waited for the service and Jin kept on top of his people in order to avoid delays. The work was done well. More

by vwmantom Verified Customer Verified Customer

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