Ivan Wong

Charge me for a diagnosis but didn't fully do the diagnostic and told me they have to charge me a separate diagnosis fee but tells me my car needs a new long block without actually testing anything. diagnostic and told me they have to charge me a separate diagnosis fee but tells me my car needs a new long block without actually testing anything. The services advisor Ivan just was trying to get a big commission off my repairs terrible customer service More

by boregbesan Verified Customer Verified Customer

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My Car / steering wheel was shaky after I go above 60MPH, hence I came for tire balancing, it was not fixed but there were more problems where the car stared shaking more than before even below 60 MPH , then hence I came for tire balancing, it was not fixed but there were more problems where the car stared shaking more than before even below 60 MPH , then they said go to place where you replaced tires really disappointing... More

by vikasbj Verified Customer Verified Customer

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For quick and easy service bring your VW to Archer Volkswagen. Thank you for the great service! Volkswagen. Thank you for the great service! More

by ed83 Verified Customer Verified Customer

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Made appointment was quick and simple . Dropped off car for one to two hours and was done with inspection . Dropped off car for one to two hours and was done with inspection . More

by hieu.nguyen1123 Verified Customer Verified Customer

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Reset the infotainment system to recalibrate the navigation system. Solved my issue with no problems. Always kept a good line of communication open during the process, which is key to good customer navigation system. Solved my issue with no problems. Always kept a good line of communication open during the process, which is key to good customer service. More

by Chris Verified Customer Verified Customer

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We purchased a supposedly new car 3 months later the air conditioner failed 6 months later a supposedly new tire blew out so much it couldn’t be repaired. The dealer accepts no responsibility. We had air conditioner failed 6 months later a supposedly new tire blew out so much it couldn’t be repaired. The dealer accepts no responsibility. We had to buy a new tire at 200 dollars. , luckily they repaired the air conditioning after almost 1 month Will not deal with this dealership again for a car More

by babs7468 Verified Customer Verified Customer

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I told them I was coming for a 30K included oil change. They then tried to give me an invoice for $141.33. I was like what happened and the service advisor told me that my expiration already happened (VW They then tried to give me an invoice for $141.33. I was like what happened and the service advisor told me that my expiration already happened (VW never notified me). I said you could have been up front instead of being shady. I could have gone somewhere else had I known up front. They then knocked the price to $110.28. That dealership is also very old. Be sure to shop around. More

by VW5150 Verified Customer Verified Customer

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I have been a Volkswagen owner for 15 years, and Jamaal has been my sales person for more than half of that time. He is amazing! He listens and understands the needs of the buyer. He is extremely persist has been my sales person for more than half of that time. He is amazing! He listens and understands the needs of the buyer. He is extremely persistent and welcoming. He makes purchasing a car exciting and worth it! More

by DASHONDAC Verified Customer Verified Customer

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It's been a pleasure working with Ivan since arriving with my 2014 Tiguan in 2018. He is a true professional. with my 2014 Tiguan in 2018. He is a true professional. More

by SMSTANDER Verified Customer Verified Customer

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To may a concert Ivan have great customer service he always friendly and attentive what we need. always friendly and attentive what we need. More

by hugoperez782 Verified Customer Verified Customer

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