Ivan Wong | Page 2

Always a pleasure to work with the service team. I have always had very good service from them. I have always had very good service from them. More

by CAPTGLD1 Verified Customer Verified Customer

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1 star. Undisclosed policy wasted our morning and cost them a sale. Booked an appointment online for our 2012 Beetle, entering the make, model, and year d Undisclosed policy wasted our morning and cost them a sale. Booked an appointment online for our 2012 Beetle, entering the make, model, and year during booking. The car was checked in normally. After a 20-minute wait, we were told the dealership has a policy against servicing vehicles over 10 years old unless purchased there, because it "costs them more money than they make on them." That policy is not written down anywhere. Not on the website, not during online booking, even after entering the vehicle year, not on the intake form, not at check-in. We only found out after showing up and going through check-in. They would not run diagnostics, which was the entire point of the visit. The manager was unhelpful and dismissive when asked about the lack of disclosure. We were actually close to being in the market for a new car and planned to use this appointment to help decide. Instead of a conversation about options or a trade-in, we got turned away and a clear message that our business wasn't wanted unless we'd bought the car there. Not exactly how you build customer loyalty. We won't be back for service or for a new car purchase. More

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It is the best dealership I have ever used in Houston. Honest and good people. Honest and good people. More

by elmyandgary Verified Customer Verified Customer

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Been here several times they go out of their way to be helpful and complete service efficiently. We live in Louisiana but found archer while making trips to the cancer center. I will continue to use arche helpful and complete service efficiently. We live in Louisiana but found archer while making trips to the cancer center. I will continue to use archer for servicing my vehicle. More

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A gentleman who did not address himself, approached my car to tell me he was not expecting to work today. Asked me what I needed. I told him I needed an oil change, tire rotation, and a recall. He told car to tell me he was not expecting to work today. Asked me what I needed. I told him I needed an oil change, tire rotation, and a recall. He told me I would need to make an appointment for the recall. A second gentleman with the tablet, put me down for everything including the recall. Service was done, but took 3 1/2 hrs. More

by JOSE_SOLIS74 Verified Customer Verified Customer

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Great experience at Archer Volkswagen. The staff was friendly, the service was completed as promised, and the communication throughout the visit was excellent. I would return again. The staff was friendly, the service was completed as promised, and the communication throughout the visit was excellent. I would return again. More

by yiliancuba24 Verified Customer Verified Customer

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Coming to Archer Volkswagen was the best decision I made for servicing my Atlas. Ivan was very informative and knowledgeable. He made us feel valued and not just another disposable customer. The lady wit for servicing my Atlas. Ivan was very informative and knowledgeable. He made us feel valued and not just another disposable customer. The lady with the Versace glasses taking care of our payment was a sweetheart and a kind soul. Thank you Archer for putting the right professionals on the front line to take care of customer's needs. We came in leery and left happy. We will definitely be coming back for all our services. More

by carol_dang Verified Customer Verified Customer

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I own two volkswagens and ivan is my service representative. I enjoy working with ivan he is very knowledgeable and knows my vehicles, thank you ivan. representative. I enjoy working with ivan he is very knowledgeable and knows my vehicles, thank you ivan. More

by mick.nalls Verified Customer Verified Customer

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buena atencion con los clientes excelente excelente excelente excelente excelente excelente excelente excelente excelente excelente excelente excelente excelente excelente excelente excelente excelente excelente excelente excelente excelente excelente More

by robertgut83 Verified Customer Verified Customer

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Cory, Ivan and the rest of the crew really get things done as promised. ARCHER VW SOUTHWEST FRWY in Houston TX. are top notch in my book. done as promised. ARCHER VW SOUTHWEST FRWY in Houston TX. are top notch in my book. More

by gracieortiz64 Verified Customer Verified Customer

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