Patrick Hayes

Everything was great . Ivan Wong is my usual service advisor .I have been seeing him since 2013 Ivan Wong is my usual service advisor .I have been seeing him since 2013 More

by RICKRGG Verified Customer Verified Customer

Print

I have been a Volkswagen owner for 15 years, and Jamaal has been my sales person for more than half of that time. He is amazing! He listens and understands the needs of the buyer. He is extremely persist has been my sales person for more than half of that time. He is amazing! He listens and understands the needs of the buyer. He is extremely persistent and welcoming. He makes purchasing a car exciting and worth it! More

by DASHONDAC Verified Customer Verified Customer

Print

After spending countless hours researching the various dealerships and cars.com for a newer RAM truck with low miles...rarely found...but it arrived at this dealership, and I was lucky enough to get there dealerships and cars.com for a newer RAM truck with low miles...rarely found...but it arrived at this dealership, and I was lucky enough to get there in time to buy it! Edward was our first point of contact, and he impressed the hubby and me with his excellent communication skills and attention to detail via email messages and on the phone. He even sent us a walk around video of the truck. When we arrived at the dealership with only 2 hours to closing, we were able to buy the truck at the price we needed for our monthly payment, and we especially appreciated the GM, Patrick stepping in near the end of negotiations, to make sure we received all the information in order to move forward with the sale. The RAM 1500 Big Horn in Hydro Blue with 4,545 miles on it in excellent condition will be in our family for a long time...definitely HAPPY Customers here! More

by Mpettigrew Verified Customer Verified Customer

Print

1 star. Undisclosed policy wasted our morning and cost them a sale. Booked an appointment online for our 2012 Beetle, entering the make, model, and year d Undisclosed policy wasted our morning and cost them a sale. Booked an appointment online for our 2012 Beetle, entering the make, model, and year during booking. The car was checked in normally. After a 20-minute wait, we were told the dealership has a policy against servicing vehicles over 10 years old unless purchased there, because it "costs them more money than they make on them." That policy is not written down anywhere. Not on the website, not during online booking, even after entering the vehicle year, not on the intake form, not at check-in. We only found out after showing up and going through check-in. They would not run diagnostics, which was the entire point of the visit. The manager was unhelpful and dismissive when asked about the lack of disclosure. We were actually close to being in the market for a new car and planned to use this appointment to help decide. Instead of a conversation about options or a trade-in, we got turned away and a clear message that our business wasn't wanted unless we'd bought the car there. Not exactly how you build customer loyalty. We won't be back for service or for a new car purchase. More

Print

my bread was Joshua and he was awesome! George might’ve been the back of the one day to bring me keys. Everything smooth front closing was perfect. George might’ve been the back of the one day to bring me keys. Everything smooth front closing was perfect. More

by janet27 Verified Customer Verified Customer

Print

Efficient and quick service. They need 15 words for this? Yes it’s fifteen by now. They need 15 words for this? Yes it’s fifteen by now. More

by pinoydr Verified Customer Verified Customer

Print

Great service with very attentive team looking to give the best possible experience. Very easy to communicate with the best possible experience. Very easy to communicate with More

by Mesquite Verified Customer Verified Customer

Print

George was extremely helpful and provided great service! He got me in and out quickly and had a great attitude! I highly recommend Archer Volkswagon service! He got me in and out quickly and had a great attitude! I highly recommend Archer Volkswagon service! More

by jmcdaniel10 Verified Customer Verified Customer

Print

Cory is the best! He’s always quick to help me out, excellent customer service and I would highly recommend Archer Volkswagen to anyone He’s always quick to help me out, excellent customer service and I would highly recommend Archer Volkswagen to anyone More

by rlalexander1905 Verified Customer Verified Customer

Print

Great dealership , good groups of people. I take my care here because this place is friendly , it’s like a mom and pop shop with experienced workers. I take my care here because this place is friendly , it’s like a mom and pop shop with experienced workers. More

by peteryem Verified Customer Verified Customer

Print