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Harveen Toor
Harveen Toor | Page 8
Service Advisor
Norm Reeves Toyota Dallas
9525 E R L Thornton Fwy
Dallas, TX 75228
123 Reviews
"Hi , I'm Harveen Toor your trusted Service Advisor delivering exceptional customer service with 5 years of automotive experience I'm passionate about helping you keep your vehicle running smoothly. Committed to providing personalized solutions and building long lasting relationships
Read moreDealership Experience
5 yrs, 3 mos
Industry Experience
6 yrs, 4 mos
Specialties & Trainings
customer service expert, communication specialist
123 Reviews
Write a Review
123 Reviews of Harveen Toor
July 31, 2025
Customer service ( carlos) is very helpful and fast telling you what the vehicle needs and encourages you to come back again for the service telling you what the vehicle needs and encourages you to come back again for the service More
by abdallanawal
Verified CustomerOther Employees Tagged: Shelly Jackowski, John Pena , Carlos Lopez, Conner McMahan
July 21, 2025
I've bought my family family's cars here for a few years now, they've always taken good care of me and the cars.. Service and repairs. It's also a great place for parts when I've needed them. now, they've always taken good care of me and the cars.. Service and repairs. It's also a great place for parts when I've needed them. More
by Roald
Other Employees Tagged: John Pena, Edwin Aguilar , Charlie Topping
July 12, 2025
The people that work here seem to care about making you no matter which department you are in that you have a good experience. no matter which department you are in that you have a good experience. More
by Kelleygirlplanet
Other Employees Tagged: Antonio Holmes
June 30, 2025
I’ve been coming here since I moved to Dallas in 2020. I’ve always scheduled an appointment and had no issues. Everyone’s been friendly and I’ve had no complaints until my recent visit this past Saturday. I’ve always scheduled an appointment and had no issues. Everyone’s been friendly and I’ve had no complaints until my recent visit this past Saturday. I came in for my scheduled 10am appointment and was told it would be a few hours. I asked “even with an appointment?” He responded yes. I was coming in for a tire rotation and a screw in one of my tires. I am a VERY patient person. I sat in the lobby and waited for a phone call or my name to be called, which they’ve done every time I’ve been there for the last 5 years. I got a text message with a video of my car saying what was work was done at 11:27am. I sat and watched people who came in well after me, get into their vehicles and leave. Again, I’m a very patient person and know everyone is hard at work and they would let me know once my car is ready. No point in asking. It wasn’t until 2:40Pm, 4 and a half hours after my scheduled appointment that I finally grew impatient. I finally asked “can I get an eta on my car?” To which he responded “I’ve tried calling you multiple times.” I showed him my call log and told him I received not a single call. He then realized he was calling the wrong number. There’s only one number associated to the account. He had the wrong area code. While I understand accidents happen, why didn’t he simply go into the waiting lobby 10 feet from his desk and call out my name? Other employees did it that day so why not him? My car had been ready for pick up since noon. I didn’t get it until past 3:40pm. I sat in that lobby for almost 4 hours longer than ai needed to. Should I have asked sooner? Yes, but he should have done more than calling the incorrect number. More
by gonzalesd0113
Other Employees Tagged: Shelly Jackowski, John Pena
June 14, 2025
Clean dealership with good accommodations for waiting guests. Was direct and to the point when it came to the out the door price. No haggle or stressing over numbers. guests. Was direct and to the point when it came to the out the door price. No haggle or stressing over numbers. More
by Dave_C_D
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