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Harveen Toor
Harveen Toor | Page 10
Service Advisor
Norm Reeves Toyota Dallas
9525 E R L Thornton Fwy
Dallas, TX 75228
123 Reviews
"Hi , I'm Harveen Toor your trusted Service Advisor delivering exceptional customer service with 5 years of automotive experience I'm passionate about helping you keep your vehicle running smoothly. Committed to providing personalized solutions and building long lasting relationships
Read moreDealership Experience
5 yrs, 3 mos
Industry Experience
6 yrs, 4 mos
Specialties & Trainings
customer service expert, communication specialist
123 Reviews
Write a Review
123 Reviews of Harveen Toor
April 28, 2025
When I booked my oil change appointment online, it showed $77, but when I arrived at the dealership, I was charged $95. That wasn't considered or accommodated at time of service, so that was very disappointi $77, but when I arrived at the dealership, I was charged $95. That wasn't considered or accommodated at time of service, so that was very disappointing to simply be dismissed. More
by tracy.cudjoe
Verified CustomerOther Employees Tagged: Harveen Toor
April 24, 2025
The technician who worked on my car is the issue. I complained of whole lot things that wrong with my car but only some were fix while others was left. Right now my car is awaiting to be towed back t I complained of whole lot things that wrong with my car but only some were fix while others was left. Right now my car is awaiting to be towed back to your repair section More
by audurahman
April 02, 2025
I’m never coming here again after three years of patronage. A one hour oil change turned into 3.5 hours. This is the third or fourth time this has happened here. I’m also a Toyota HQ employee an patronage. A one hour oil change turned into 3.5 hours. This is the third or fourth time this has happened here. I’m also a Toyota HQ employee and my car is a TMS Lease. After three years, you’d think that someone would have written that down so that they don’t try to bill me incorrectly every. single. time. I come here. More
by trattingly
Other Employees Tagged: Antonio Holmes , Carlos Lopez
March 26, 2025
The transition from Cowboy to Norm Reeves has been smooth. I appreciate the seamless transition and same familiar faces. I appreciate the updates in technology used to checkin customers and the new no smooth. I appreciate the seamless transition and same familiar faces. I appreciate the updates in technology used to checkin customers and the new notifications once work is complete. More
by CMatta
Other Employees Tagged: Shelly Jackowski, John Pena , Charlie Topping
March 25, 2025
My appointment was 8:30 for oil change only and didn’t get out until 12:00. I received a text at 10:50 saying pending replacing the air filter and windshield wipers. I was not told that i have to answer get out until 12:00. I received a text at 10:50 saying pending replacing the air filter and windshield wipers. I was not told that i have to answer yes or no. In the past, the advisor came and asked. I guessed I am just another number.. Almost 2.5 hours for an oil change, i want to leave and never come back. I flagged down someone and asked why my car not done and was told i have to answer the text yes or no but that was not making clear to me. I finally got the car back after 12. I asked what is the appointment for and was told like appointment for a doctor. I was never wait at doctor more than 15’ My windshield wiper had some dust from recently dust storm but perfectly fine. I came because it was Toyota City but now. I will go to Toyota City or better yet to a garage or do it myself. I question about the price and horrible service. Who needs the frustrations. More
by Number
March 23, 2025
I spent almost 3 hours (11:30 am to 2:10 pm) to change oil. When you buy business customers' first impression is so important. Cowboy was a different story. Can not afford spending that much time for a sm oil. When you buy business customers' first impression is so important. Cowboy was a different story. Can not afford spending that much time for a small job like that. will not come back. More
by ANHASSAN
March 22, 2025
Dude saw me sitting in my car, arrived first before a white lady and he just walked past my car to get to her and also around it to get back to his desk. I just sat in my car waiting to be assisted, and white lady and he just walked past my car to get to her and also around it to get back to his desk. I just sat in my car waiting to be assisted, and made sure to call him out on it. A nice white lady service person came to ask me if I’ve been assisted, she flagged him to let him know I’ve been sitting there. I’ll just start going to another Toyota. Thank you for the discount because I called out the xx though. It’s simple honestly to assist ppl. I go where I’m accepted. More
by Stella Hamilton
Other Employees Tagged: Shelly Jackowski , Shelly was who came to ask me have I been assisted. While Harveen acted like he didn’t see me sit there with my car.
March 10, 2025
It was great experience serving was amazing they explained everything very well love the response for all my needs explained everything very well love the response for all my needs More
by Eagle
Other Employees Tagged: Shelly Jackowski, John Pena, Antonio Holmes, Edwin Aguilar , Justin Auchter, Ronald Gallagher, Carlos Lopez, Hilary Peoples
March 08, 2025
I went in for an oil change. I didn't have an appointment. They were able to get me in. The inspection revealed rear brake pads needed replacement. Everything was taken care of i I didn't have an appointment. They were able to get me in. The inspection revealed rear brake pads needed replacement. Everything was taken care of in a timely manner! More
by racastle66
Other Employees Tagged: Harveen Toor
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