Gwen Moore

Tim, Gwen, Noah, Jalen and Thaddeus were absolutely phenomenal. I was very anxious about the whole process as it was my first time buying a new car, and Tim and Gwen were so incredibly patient with me. phenomenal. I was very anxious about the whole process as it was my first time buying a new car, and Tim and Gwen were so incredibly patient with me. They met me where I was and went above and beyond to help me feel comfortable and confident in my decision. I could not have asked for a better team of people helping me. The whole team was very compassionate and charismatic and really listened to me. Both Tim and Gwen were just amazing and so dedicated to getting me into the perfect car, with Tim even coming back in after his shift when my car arrived and Gwen waiting to make sure I got my car before she left. Thaddeus was so incredibly kind even after a long day of driving 6+ hours to obtain my car and made sure it was nice and clean after driving in the snow. Noah and Jalen both were super nice and helpful as well and helped make the process go smoothly. It is very evident that the leadership promotes an amazing culture here and that shows in all of their staff and the positive attitudes they radiate. As an anxious and apprehensive person, Tim and Gwen really helped instill confidence and showed an incredible amount of patience with me. I cannot say enough good things about the crew that I worked with, especially Tim and Gwen. Thank you all SO much! More

by THEBEAN2001 Verified Customer Verified Customer

Report | Print

Tim Scott is an excellent sales person. He was very compassionate, understanding and patient. He went above and beyond to meet my needs, and to see that I got the best deal possible! He was very compassionate, understanding and patient. He went above and beyond to meet my needs, and to see that I got the best deal possible! More

by Kendrick Allen Verified Customer Verified Customer

Report | Print

Very well pleased. Will recommend others people to use Russ Darrow dealer for new truck Will recommend others people to use Russ Darrow dealer for new truck More

by WWBC5 Verified Customer Verified Customer

Report | Print

Professional Pleasant Pleasing the Customer First Going the extra me to confirm customer was receiving the vehicle most desirable. Drove all the way out to MDison. WI is heavy wet snow on a S First Going the extra me to confirm customer was receiving the vehicle most desirable. Drove all the way out to MDison. WI is heavy wet snow on a Saturday, to deliver the vehicle right to me with a full tank of gas and detailed WOW More

by MICHAEL_LSNG Verified Customer Verified Customer

Report | Print

Scammers! No compassion for customers! Just want the money! 0 stars! Don’t recommend! Shop else where! That doesn’t take advantage of their buyers! Gwen is gre No compassion for customers! Just want the money! 0 stars! Don’t recommend! Shop else where! That doesn’t take advantage of their buyers! Gwen is great at getting over on deals to make them money! But they suck at being able to fix what they did! Sold me a truck with a broken windshield and told me i still had to keep it they sealed it…red flag number 1! Scam artist dealership! More

by nikkipowell9548 Verified Customer Verified Customer

Report | Print

My experience was a 10/10 it couldn’t have went any better. Janea and Gwen did not stop until I was satisfied and I appreciate them so much for that. I got one of my Christmas gift early thanks to them better. Janea and Gwen did not stop until I was satisfied and I appreciate them so much for that. I got one of my Christmas gift early thanks to them! More

by SANDREA04 Verified Customer Verified Customer

Report | Print

The sales crew/managers at Russ Darrow Mazda were friendly, professional and eminently attentive to my car buying needs. friendly, professional and eminently attentive to my car buying needs. More

by CBALLMAN2 Verified Customer Verified Customer

Report | Print

This is the best dealership I have ever bought a car from! The staff is amazing and always go above and beyond!!! This was second experience here and it was even better than the first!!!! hands down the from! The staff is amazing and always go above and beyond!!! This was second experience here and it was even better than the first!!!! hands down the best customer service I have ever experienced. They make buying a car fun not stressful!!! Gwen is the BEST! Go buy a car from them!! More

by Betsy Verified Customer Verified Customer

Report | Print

Janae Anthony & Gwen HELPED ME tremendously! ! At first I thought I wasn’t getting a car because of my credit score and how high my car note will be , but they made it happen for me ! Now I’m in ! At first I thought I wasn’t getting a car because of my credit score and how high my car note will be , but they made it happen for me ! Now I’m in a 2025 Mazda truck with my low car note and its helping building my credit !!! I will love to give a shout to out them two personally and Jalen for making me apart of the Mazda family ! More

by KEYANNACLAY71 Verified Customer Verified Customer

Report | Print

Great customer service! ! I always have the best experience with Janea and finance department. No complaints. ! I always have the best experience with Janea and finance department. No complaints. More

by BUSYMOM83 Verified Customer Verified Customer

Report | Print