Gabriel Hernandez

Chris (salesman) and Zach (manager) went out of their way to get me into my new 4Runner, with all of the options that I wanted. Over a week’s timeframe, Chris was patient with my requests, while keeping me to get me into my new 4Runner, with all of the options that I wanted. Over a week’s timeframe, Chris was patient with my requests, while keeping me up to speed on what new vehicles were inbound, their options, arrival dates, etc. Zach gave me an outstanding offer on my 2001 4Runner trade-in and made sure he took care of me with options on my new 4Runner, when there was a hiccup on vehicle availability on the day of purchase. Chris and Zach are both extremely knowledgeable, friendly and truly went “above and beyond” for me. They made my new vehicle purchase not just pleasant but enjoyable. They are consummate professionals, who did a stellar job representing both the Norm Reeves Toyota Dallas dealership and the Toyota brand. Thank you Chris and Zach for treating me so well, making me feel like a valued customer and facilitating the purchase of my awesome new 2026 4Runner! More

by usmcjets Verified Customer Verified Customer

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I had a great experience at this dealership. It is greatly recommended for any in the area or metroplex interested in the purchase of a Toyota. My saleswoman (Jasmin M.) and Ben (Sales Mgmt.) he It is greatly recommended for any in the area or metroplex interested in the purchase of a Toyota. My saleswoman (Jasmin M.) and Ben (Sales Mgmt.) helped with making my purchase very easy. 5 STARS *** Keep up the good work! More

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Quick and easy sale. Convenient location. Everyone is very friendly. I didn't see a single person standing around smoking Convenient location. Everyone is very friendly. I didn't see a single person standing around smoking More

by elmason613 Verified Customer Verified Customer

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Jesus our salesman was amazing, he was extremely professional and got us in and out within 2 hours! Took great care of us! Harveen from the service department did an outstanding job with taking care professional and got us in and out within 2 hours! Took great care of us! Harveen from the service department did an outstanding job with taking care of us and making sure we were comfortable during the few days we were figuring everything out. A huge thanks to both of those gentlemen! More

by benjaminray22 Verified Customer Verified Customer

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The dealership will not work on price an push warranties hard. My transaction took place at the end of the day and they wouldn't replace a dead battery, missing bolt or compromise on bad tires. Seth was pol hard. My transaction took place at the end of the day and they wouldn't replace a dead battery, missing bolt or compromise on bad tires. Seth was polite and helpful but the management team was insincere. If it wasnt for them holding the vehicle for me I wouldn't have bought it. More

by charles.nelson.jr.42 Verified Customer Verified Customer

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Great personalized experience! Very attentive, no games! Fair offer on my trade from the start. I've been in other Toyota dealerships where the experience was so bad that I walk Very attentive, no games! Fair offer on my trade from the start. I've been in other Toyota dealerships where the experience was so bad that I walked out. My first Toyota purchase and they made the deal because they were honest, transparent, and easy to deal with. More

by jpaschal01 Verified Customer Verified Customer

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Very awesome great service they treat very friendly, I really recommend it to everyone, keep it up with the great actitud really recommend it to everyone, keep it up with the great actitud More

by cristianidelosreyes Verified Customer Verified Customer

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Super friendly staff in service and our sales rep Gaby has been awesome and super nice to work with. has been awesome and super nice to work with. More

by Maria Verified Customer Verified Customer

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Very happy with the customer service and financial assistance provided by the company and team Thank you Walt for your patience on showing us how to do all the gps and blue tooth set ups thank you so assistance provided by the company and team Thank you Walt for your patience on showing us how to do all the gps and blue tooth set ups thank you so much More

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Frequently had typos on legal paper work that my wife and I kept pointing out on each re-print while with Gabriel Hernandez. It was a strange experience to be told to go ahead and sign documents regardless - I kept pointing out on each re-print while with Gabriel Hernandez. It was a strange experience to be told to go ahead and sign documents regardless - did not allow me to document specific changes on their change form. We were rushed to continue signing away. The car that we scheduled a visit for was sold "moments" before arriving to the lot - after driving two hours to see it. Attempted to up-sell a new 2025 car despite repeating our budget restrictions for a used older one, mainly for getting from point A to B. More

by .. Verified Customer Verified Customer

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