Fred Duron | Page 2

North Park Toyota of San Antonio responded

Your feedback is invaluable to us, and we hear your frustration. It's great to know the service itself met your expectations, but we are disappointed to hear that the entire experience did not meet your expectations. We would like the opportunity to learn more about what happened and work toward a resolution. Please reach out to Fred Duron at fredd@nptosa.com so we can discuss this further.

North Park Toyota of San Antonio responded

We are overjoyed to hear that your visits for oil changes have been such a consistently smooth experience, Norma! It means a lot to know that our team takes the time to walk you through everything and respects your choices when it comes to additional services. We look forward to seeing you at your next visit and keeping that same standard going for you.

North Park Toyota of San Antonio responded

Thank you for bringing this to our attention. We regret that your visit did not meet the expectations you had coming in. We understand how important it is to feel confident and well taken care of, and we are sorry to hear that your experience fell short of that. We would welcome the opportunity to learn more about what happened and work toward a resolution. Please reach out to Fred Duron at fredd@nptosa.com so we can discuss this further.

North Park Toyota of San Antonio responded

Your positive experience means a lot to us, and we are so glad to hear that you felt well taken care of throughout your visit. It is great to know that our team's ability to communicate in both English and Spanish made a difference for you. We will be sure to pass along your kind words. Thank you for taking the time to share your feedback with us!

North Park Toyota of San Antonio responded

We are grateful for your kind words and for taking the time to share your experience with us. It is great to hear that our team has been helpful and that our customer service has consistently met your expectations. We will be sure to pass along your feedback to the team, and we look forward to seeing you again soon. The coffee will be ready!

North Park Toyota of San Antonio responded

We are overjoyed to hear that your visit went so smoothly. It is great to know that scheduling was simple, the inspection was thorough, and our team made you feel welcome throughout the process. We look forward to seeing you again next time!

North Park Toyota of San Antonio responded

We are overjoyed to hear about your continued positive experiences with Cruz and the rest of the service team. It is wonderful to know that Cruz consistently goes the extra mile to get both of your vehicles taken care of, even on short notice. We will be sure to pass along your kind words to him, the ladies on the service team, and the technicians who work hard to keep you and your husband on the road. We truly appreciate your loyalty and look forward to seeing you both again!

North Park Toyota of San Antonio responded

We take your feedback seriously and understand how important clear communication is throughout the service process. We're sorry to hear that your experience did not meet your expectations. We would welcome the opportunity to learn more about your visit and work toward a resolution. Please reach out to Fred Duron at fredd@nptosa.com so we can discuss this further.

North Park Toyota of San Antonio responded

We appreciate you bringing these concerns to our attention. Our goal is to provide consistent information regarding warranty coverage, protection plans, and service recommendations so customers can make informed decisions. We value feedback related to communication and would welcome the opportunity to review the details of your experience. Please reach out to Ray Andrade at randrade@nptosa.com so we can discuss this further.

North Park Toyota of San Antonio responded

Thank you for sharing this! Hearing that you felt like a VIP from the moment you walked into sales all the way through your service experience means a lot to us. We work hard to make every visit feel that way, and it is great to know that came through for you. We look forward to seeing you again!