Fred Duron

North Park Toyota of San Antonio responded

Thank you for your feedback! We're glad to hear that your service representative was courteous and professional, and we appreciate your understanding regarding the wait time for your oil change. We strive to honor appointment times, and we’re constantly working to improve our service efficiency. Your satisfaction is important to us, and we hope to provide you with a quicker experience during your next visit!

North Park Toyota of San Antonio responded

Thank you for your wonderful review! We’re thrilled to hear that you had such a positive experience during your visit for maintenance and a recall. Our team works hard to create a comfortable environment, and it’s great to know that you enjoyed our amenities. Your recommendation means a lot to us! If you need anything in the future, feel free to reach out. Thank you for choosing North Park Toyota!

North Park Toyota of San Antonio responded

Thank you for your positive review! We're delighted to hear that you had a great experience with us. Your recommendation means a lot, and we look forward to serving you again for your next service. Safe travels!

North Park Toyota of San Antonio responded

Thank you for your kind words! We’re thrilled to hear you had a great experience with our team. We’ll make sure to pass on your compliments to the staff and service manager. If you need anything else, feel free to reach out!

North Park Toyota of San Antonio responded

Thank you for your kind words! We’re thrilled to hear that you had an awesome experience and that Jaysun Leyva kept you well-informed about your vehicle's status. We’ll make sure to pass along your thanks. If you need anything else, don’t hesitate to reach out.

North Park Toyota of San Antonio responded

Thank you for your feedback. We're glad to hear that your needs were ultimately taken care of. We apologize if your experience with the service manager did not meet your expectations, and we appreciate your suggestion for further customer service training. We strive to provide the best service possible to all our customers, and your feedback helps us improve. If you have any further concerns or feedback, please don't hesitate to reach out. We value your business and hope to serve you better in the future.

North Park Toyota of San Antonio responded

We appreciate you taking the time to share your feedback with us. We are truly sorry to hear about the challenges you experienced during your recent visit. Providing excellent customer service is a top priority for us, and we regret that we did not meet your expectations on this occasion. Your concerns regarding the ordering of incorrect parts and the inconvenience caused by this are important to us. We understand the frustration and inconvenience this may have caused you, and we apologize for any inconvenience or confusion. To address your concerns and ensure that we rectify any issues you may have encountered, we encourage you to reach out to Fred Duron at fredd@nptosa.com or Ray Andrade at randrade@nptosa.com. They are dedicated to resolving customer issues and ensuring that every customer has a positive experience with us. Once again, we apologize for any inconvenience or frustration you experienced, and we appreciate your feedback. We hope to have the opportunity to regain your trust and provide you with the excellent service you deserve. Thank you for bringing this matter to our attention.

North Park Toyota of San Antonio responded

Thank you for your review of North Park Toyota! We appreciate you taking the time to share your experience, and we apologize that your service took longer than expected today. We understand that time is valuable, and we strive to ensure our service appointments are efficient while still providing a thorough inspection and any necessary repairs. We're glad to hear that despite the wait time, the customer service you received was great! Our team is dedicated to providing a positive experience for every customer, and we appreciate your recognition. Thank you again for choosing North Park Toyota. We look forward to seeing you again soon and providing a service experience that meets your time expectations as well.

North Park Toyota of San Antonio responded

Thank you for taking the time to leave a review about your recent experience! We appreciate your kind words and are happy to hear that the team member who assisted you was helpful and fulfilled your requests. We're happy to hear you had a positive experience at North Park Toyota. Please don't hesitate to recommend us to your friends and family, and let us know if you need anything in the future.