Fred Duron
Fred Duron at North Park Toyota of San Antonio
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Fred Duron

Service Advisor

North Park Toyota of San Antonio

10703 SW Loop 410
San Antonio, TX 78211

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4.2
190 Reviews

Dealership Experience

16 yrs

Specialties & Trainings

ASE CERTIFIED

TOYOTA MASTER CERTIFIED

4.2

190 Reviews

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190 Reviews of Fred Duron

October 27, 2024

Dealership Rating
Employee Rating

My service representative was courteous and professional. The wait was long for an oil change. Makes me wonder what the importance of an appointment is. However I can say my representative had my interests i More

by Martinduncan47
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Michael Godina

Oct 29, 2024

North Park Toyota of San Antonio responded

Thank you for your feedback! We're glad to hear that your service representative was courteous and professional, and we appreciate your understanding regarding the wait time for your oil change. We strive to honor appointment times, and we’re constantly working to improve our service efficiency. Your satisfaction is important to us, and we hope to provide you with a quicker experience during your next visit!

October 25, 2024

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Employee Rating

Had my 20,000 mile maintenance and a recall done and waited at the facility. It was very comfortable and all the staff was friendly and kept me informed along the way their popcorn, waters, TV programs, More

by Robert G
Service Price Transparency
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Service Time
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Recommend Dealer
Yes

Other Employees Tagged: Mr. Bustanante

Oct 28, 2024

North Park Toyota of San Antonio responded

Thank you for your wonderful review! We’re thrilled to hear that you had such a positive experience during your visit for maintenance and a recall. Our team works hard to create a comfortable environment, and it’s great to know that you enjoyed our amenities. Your recommendation means a lot to us! If you need anything in the future, feel free to reach out. Thank you for choosing North Park Toyota!

October 10, 2024

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Very good service would definitely recommend to others and do my service here again next time More

by ericperez1549
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Michael Godina

Oct 11, 2024

North Park Toyota of San Antonio responded

Thank you for your positive review! We're delighted to hear that you had a great experience with us. Your recommendation means a lot, and we look forward to serving you again for your next service. Safe travels!

August 27, 2024

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Great service did a good work and very professional great attitude from their staff and service manager More

by Lrecio
Service Price Transparency
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Recommend Dealer
Yes

Other Employees Tagged: Michael Godina

Aug 28, 2024

North Park Toyota of San Antonio responded

Thank you for your kind words! We’re thrilled to hear you had a great experience with our team. We’ll make sure to pass on your compliments to the staff and service manager. If you need anything else, feel free to reach out!

August 11, 2024

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Awesome customer service, I was kept well informed of my vehicle status. Thank you to Jaysun Leyva! More

by melissamata69
Service Price Transparency
Workmanship
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Service Communication
Recommend Dealer
Yes
Aug 13, 2024

North Park Toyota of San Antonio responded

Thank you for your kind words! We’re thrilled to hear that you had an awesome experience and that Jaysun Leyva kept you well-informed about your vehicle's status. We’ll make sure to pass along your thanks. If you need anything else, don’t hesitate to reach out.

July 16, 2024

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Service advisor Michael Godina is very knowledgeable, listens and discusses all options. Waiting environment is very comfortable and accommodating. More

by judy
Service Price Transparency
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Recommend Dealer
Yes

Other Employees Tagged: Michael Godina

June 05, 2024

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They took care of business after all but service mnger needs some customer service training More

by yozuniga
Service Price Transparency
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Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Eric Hernandez was awesome

Jun 06, 2024

North Park Toyota of San Antonio responded

Thank you for your feedback. We're glad to hear that your needs were ultimately taken care of. We apologize if your experience with the service manager did not meet your expectations, and we appreciate your suggestion for further customer service training. We strive to provide the best service possible to all our customers, and your feedback helps us improve. If you have any further concerns or feedback, please don't hesitate to reach out. We value your business and hope to serve you better in the future.

May 31, 2024

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Employee Rating

They suck don’t go there they don’t care about customer service. They take your deposit when rent a car order the wrong parts at least twice. More

by Brandon
Service Price Transparency
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Recommend Dealer
No

Other Employees Tagged: Tania Eubanks

Jun 05, 2024

North Park Toyota of San Antonio responded

We appreciate you taking the time to share your feedback with us. We are truly sorry to hear about the challenges you experienced during your recent visit. Providing excellent customer service is a top priority for us, and we regret that we did not meet your expectations on this occasion. Your concerns regarding the ordering of incorrect parts and the inconvenience caused by this are important to us. We understand the frustration and inconvenience this may have caused you, and we apologize for any inconvenience or confusion. To address your concerns and ensure that we rectify any issues you may have encountered, we encourage you to reach out to Fred Duron at fredd@nptosa.com or Ray Andrade at randrade@nptosa.com. They are dedicated to resolving customer issues and ensuring that every customer has a positive experience with us. Once again, we apologize for any inconvenience or frustration you experienced, and we appreciate your feedback. We hope to have the opportunity to regain your trust and provide you with the excellent service you deserve. Thank you for bringing this matter to our attention.

May 17, 2024

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Employee Rating

The Service did take a little longer today but other then that great customer service More

by Melz
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Michael Godina

May 20, 2024

North Park Toyota of San Antonio responded

Thank you for your review of North Park Toyota! We appreciate you taking the time to share your experience, and we apologize that your service took longer than expected today. We understand that time is valuable, and we strive to ensure our service appointments are efficient while still providing a thorough inspection and any necessary repairs. We're glad to hear that despite the wait time, the customer service you received was great! Our team is dedicated to providing a positive experience for every customer, and we appreciate your recognition. Thank you again for choosing North Park Toyota. We look forward to seeing you again soon and providing a service experience that meets your time expectations as well.

May 02, 2024

Dealership Rating
Employee Rating

The man who helped me was kind and did all asked him to do. Thanks More

by Delgar
Service Price Transparency
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Michael Godina

May 03, 2024

North Park Toyota of San Antonio responded

Thank you for taking the time to leave a review about your recent experience! We appreciate your kind words and are happy to hear that the team member who assisted you was helpful and fulfilled your requests. We're happy to hear you had a positive experience at North Park Toyota. Please don't hesitate to recommend us to your friends and family, and let us know if you need anything in the future.

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