Frank Adinolfi

Their historic focus on customer service is notable in several aspects vs. other BMW dealerships (there are four within 50 mile radius). They are always accommodative of my tight schedule in order to ser several aspects vs. other BMW dealerships (there are four within 50 mile radius). They are always accommodative of my tight schedule in order to service my car. Second, both the repair manager and sales personnel (who sold me the car) call to confirm my satisfaction. Third, projected repair costs are well documented, with diagnostic documentation.. More

by vlee198 Verified Customer Verified Customer

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Frank Adinolfi always gives me excellent service He is very knowledgeable and extremely helpful. The service performed by technicians was excellent also. very knowledgeable and extremely helpful. The service performed by technicians was excellent also. More

by donjudd Verified Customer Verified Customer

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Easy to work with. Communicate well—- appts are easy to get and it is close to our house Communicate well—- appts are easy to get and it is close to our house More

by DONNAYOCUM1 Verified Customer Verified Customer

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Always have great communication when my car is in service. I especially like the videos done by the tech to show exactly what was checked and what is broken. service. I especially like the videos done by the tech to show exactly what was checked and what is broken. More

by Steve Verified Customer Verified Customer

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Frank great took 30 minites to pick up loaner only two people there need more people people there need more people More

by SUPPLUS Verified Customer Verified Customer

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It's on time and frank kept me updated. The car was very clean when the service was done. The car was very clean when the service was done. More

by MICHELLEHLUO Verified Customer Verified Customer

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The service team is Awesome! They always go the extra mile! Thanks The service team is awesome, They are always friendly and go the extra mile to make sure that you are satisfied They always go the extra mile! Thanks The service team is awesome, They are always friendly and go the extra mile to make sure that you are satisfied! Thanks More

by Dschiltz5 Verified Customer Verified Customer

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Love my new car. Justice was incredible throughout the process. Frank A. In the service department was great as usual. Justice was incredible throughout the process. Frank A. In the service department was great as usual. More

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I brought my BMW in for service and was blown away by the professionalism and quality of work. The advisors were honest, kept me updated throughout the day.The technician’s attention to detail was excellent. professionalism and quality of work. The advisors were honest, kept me updated throughout the day.The technician’s attention to detail was excellent. More

by Hassan11 Verified Customer Verified Customer

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Jay Miller is great, and the main reason I keep going back to Otto’s. I believe this is my 4th BMW. Every purchase has been a great experience. Jay is an expert on BMWs and he’s always quick to answer an back to Otto’s. I believe this is my 4th BMW. Every purchase has been a great experience. Jay is an expert on BMWs and he’s always quick to answer any questions, or address any concerns. More

by domdnyc Verified Customer Verified Customer

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