Frank Adinolfi
Frank Adinolfi at BMW of West Chester
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Frank Adinolfi

Service Advisor

BMW of West Chester

1275 Wilmington Pike
West Chester, PA 19382

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4.8
177 Reviews

Dealership Experience

25 yrs

Industry Experience

37 yrs, 3 mos

4.8

177 Reviews

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177 Reviews of Frank Adinolfi

March 11, 2025

Dealership Rating
Employee Rating

Always great service and appreciate the communication and work performed by the agents and mechanics More

by TIMOTHYKRALL74
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Mar 11, 2025

BMW of West Chester responded

We are thrilled to hear that you consistently receive great service and appreciate the communication and work from our advisors and technicians. It is wonderful to know we are meeting your expectations. We look forward to continuing to serve you in the future and thank you for choosing BMW of West Chester!

March 08, 2025

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Employee Rating

Frank was awesome I got in and out with no issues. I had to return with my car and frank made the process completely seamless. From creating a slot for me on the schedule to setting up a rental vehicl More

by Rory Thompson
Service Price Transparency
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Service Time
Service Communication
Recommend Dealer
Yes
Mar 10, 2025

BMW of West Chester responded

We are thrilled to hear that Frank was able to assist you so efficiently. It is great to know that you got in and out without any issues and that Frank made the return process seamless. We appreciate your feedback and thank you for choosing BMW of West Chester!

February 21, 2025

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Employee Rating

The personnel at the dealership are terrific put the prices For repairs r too high! Frank is very personable, professional, and demonstrates great communication skills. He kept me informed and explain More

by PARKASH2
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Mar 03, 2025

BMW of West Chester responded

We are delighted to hear that you had a positive experience with our team, especially with Frank; we strive to provide excellent service and communication. We understand your concerns about repair prices and appreciate your honesty. If you have any other comments or concerns, feel free to reach out. Thank you from everyone here at BMW of West Chester!

February 18, 2025

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Very satisfied with her responsiness and ability to answer my questions in a timely manner More

by SANDYHILLESS
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Recommend Dealer
Yes

Other Employees Tagged: Heather Deritis

Feb 19, 2025

BMW of West Chester responded

We are delighted to hear that you were very satisfied with Heather's responsiveness and ability to answer your questions in a timely manner. Providing excellent customer service is our top priority, and it's great to know we met your expectations. Thank you from everyone here at BMW of West Chester!

February 07, 2025

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Excellent service department. Always professional, courteous, not taking advantage of me, good service every time for about 20 years now. More

by TINAMARIE247
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Feb 10, 2025

BMW of West Chester responded

We are thrilled to hear that you have consistently had positive experiences with our service department over the past 20 years. Our team takes great pride in being professional, courteous, and fair with all our customers. Your trust and loyalty mean the world to us, and we look forward to continuing to provide you with excellent service for many more years to come!

February 06, 2025

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Employee Rating

Frank is great to work with and the service experience has always been smooth and efficient at BMW West Chester More

by accgarofalo
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Feb 06, 2025

BMW of West Chester responded

We are thrilled to hear that Frank has been great to work with and that your service experience at BMW of West Chester has always been smooth and efficient. Thank you from everyone here at BMW of West Chester!

February 06, 2025

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Service team supported all the needed . Provided Uber ride I home . Timely check out. Great team More

by MGYANI
Service Price Transparency
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Service Time
Service Communication
Recommend Dealer
Yes
Feb 06, 2025

BMW of West Chester responded

We are glad to hear that our service team was able to support all your needs and provide an Uber ride home. It's great to know that your check-out process was timely and that you found our team to be great. Many thanks from all of us here at BMW of West Chester!

February 03, 2025

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Employee Rating

Something is always wrong with my car, I only drive it to work and back, and it's turned out to be a 🍋. BMW at West Chester has tried to help as much as they could, they offer expert services and support, I More

by ALFEIA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Feb 06, 2025

BMW of West Chester responded

Thank you for your feedback! We are sorry to hear about the issues you've been experiencing with your car. It's frustrating when a vehicle does not meet expectations, especially when it's primarily used for commuting. We are glad to know that our team at BMW of West Chester has been able to provide expert services and support. If there's anything else we can do to assist you, please do not hesitate to reach out. Thank you from everyone here at BMW of West Chester!

January 24, 2025

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Scheduled appt for inspection, dropped car of in morning 7:30am. Was told car would be ready by end of day. Car was not ready, inspection was not performed. Car was held overnight and was not ready until More

by BlueMinion
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

January 20, 2025

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Employee Rating

I start to trust them again. Last owner was very coin operated so thank you More

by ROSAFRAZIER
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Melissa Gibson

Jan 21, 2025

BMW of West Chester responded

We are truly gratified we were able to provide the level of service you expect and deserve. Thank you from all of us here at BMW of West Chester!

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