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Frank Adinolfi
Refer Me
155 Reviews
Dealership Experience
24 yrs, 8 mos
Industry Experience
36 yrs, 11 mos
155 Reviews
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156 Reviews of Frank Adinolfi
November 21, 2024
Very friendly staff - nice waiting area. Work was dine expertly and as expected. Will come again. Work was dine expertly and as expected. Will come again. More
by STEVENGOEBNER
Verified CustomerOther Employees Tagged: Bill Cosenza
November 17, 2024
Heather is great! Service was great. Explained all recommended services snd everything was promptly completed Service was great. Explained all recommended services snd everything was promptly completed More
by GINNA.ANDERSON
Other Employees Tagged: Heather Deritis
November 13, 2024
Great flexibility. Thank for offering loaner. I came back late so hard to get n explanation on the bill as couple of services were pushed back. The only critique I Thank for offering loaner. I came back late so hard to get n explanation on the bill as couple of services were pushed back. The only critique I have is that my seat 💺 got moved and never put back to the programmed level. Overall great job. More
by RAMINDERCHATHA
Other Employees Tagged: Melissa Gibson, Bill Cosenza, Joseph Fritz, Joe Izzi, Caroline Combs, Heather Deritis
November 10, 2024
As a customer who began my relationship with this dealership as an Otto’s BMW customer, I liked the service under the Otto family. I have been a customer of this dealership since 2017. During the i dealership as an Otto’s BMW customer, I liked the service under the Otto family. I have been a customer of this dealership since 2017. During the inspection part of the service on Friday, Nov 2, 2024, the employee who did the inspection of emissions, disconnected the gas cap (cord) from where it connects. The employee didn’t have to disconnect the cord from where it is attached to perform this part of the inspection, and it should not have been just left for me, as the customer, to reattach it. That is why the manufacturer. BMW, designed it so that the cap is tethered to the gas compartment. In my opinion, this was disrespectful to me. More
by CPAMTOO
Other Employees Tagged: Auto Inspection
October 23, 2024
I have been a loyal customer of West Chester BMW (and formerly Otto’s BMW) for years, having purchased approximately seven vehicles from them. My recent experience with Robert Madden, now my second deal formerly Otto’s BMW) for years, having purchased approximately seven vehicles from them. My recent experience with Robert Madden, now my second deal with him, has been exceptional. Robert is not only incredibly knowledgeable but also patient throughout the entire process. He truly makes the car-buying experience stress-free and enjoyable. I look forward to working with him again when I purchase another vehicle after the new year. I highly recommend Robert Madden and West Chester BMW for anyone looking for a top-tier car-buying experience. More
by jackkelly
Other Employees Tagged: Robert Madden, Nick Capparelli
October 21, 2024
A great place to take your old bmw fir service, they are honest and skilled mechanics, even the service advisor was respectful and honest honest and skilled mechanics, even the service advisor was respectful and honest More
by YAREK
Other Employees Tagged: Melissa Gibson, Bill Cosenza, Joseph Fritz, Joe Izzi, Caroline Combs, Heather Deritis
October 16, 2024
Service is what distinguishes West Chester BMW. They have re engineered the customer process to be a smooth as possible. Also the loaner vehicle takes out any stress. I have purchased six BMW’s They have re engineered the customer process to be a smooth as possible. Also the loaner vehicle takes out any stress. I have purchased six BMW’s from them and will continue to do so. The new owners seem to be supportive of Otto’s people and processes. More
by RRR
Other Employees Tagged: Justice Mogano
October 09, 2024
Very pleasant and respectful staff. Listened to our concerns and made us feel important. Would recommend this dealership to anyone looking for a BMW. Even for us it's a far drive, bu Listened to our concerns and made us feel important. Would recommend this dealership to anyone looking for a BMW. Even for us it's a far drive, but so worth it More
by sbiddle
October 04, 2024
Chris and his team go beyond to help out. They also do it right the first time! Thanks They also do it right the first time! Thanks More
by Dschiltz5
Other Employees Tagged: Kevin Mahoney, Wilmer Rodriguez, Bill Cosenza, Joseph Fritz
