Frank Adinolfi

Inefficient, lacking in communication Dropped my car off at opening for inspection/ oil change and other standard services. Wasn't Told until 3pm that say 'oh it's a lot of work it won't be ready today'. Un at opening for inspection/ oil change and other standard services. Wasn't Told until 3pm that say 'oh it's a lot of work it won't be ready today'. Understandable but don't call me late afternoon to tell me that. We work too and need to make other arrangements to get to work the next if you're keeping my car for an additional day More

by NATALIE.FOSCO Verified Customer Verified Customer

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Great job done! Good team work and I appreciated the car wash. I recommend this branch. Good team work and I appreciated the car wash. I recommend this branch. More

by Joyce Verified Customer Verified Customer

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Outstanding people and service. Always professional And efficient. Everyone really cares. No other compares. Thanks. Always professional And efficient. Everyone really cares. No other compares. Thanks. More

by KWMCNMD Verified Customer Verified Customer

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Frank is the consummate professional and has been a trusted advisor for many years. I appreciate the team's personal and plan to always own a BMW. trusted advisor for many years. I appreciate the team's personal and plan to always own a BMW. More

by rtmanis Verified Customer Verified Customer

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We have dealt with BMW at Otto's for almost 40 years and are very happy with this dealership that has now become BMW of Wear Chester! are very happy with this dealership that has now become BMW of Wear Chester! More

by Nancy Keenan Verified Customer Verified Customer

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Their historic focus on customer service is notable in several aspects vs. other BMW dealerships (there are four within 50 mile radius). They are always accommodative of my tight schedule in order to ser several aspects vs. other BMW dealerships (there are four within 50 mile radius). They are always accommodative of my tight schedule in order to service my car. Second, both the repair manager and sales personnel (who sold me the car) call to confirm my satisfaction. Third, projected repair costs are well documented, with diagnostic documentation.. More

by vlee198 Verified Customer Verified Customer

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Frank Adinolfi always gives me excellent service He is very knowledgeable and extremely helpful. The service performed by technicians was excellent also. very knowledgeable and extremely helpful. The service performed by technicians was excellent also. More

by donjudd Verified Customer Verified Customer

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Easy to work with. Communicate well—- appts are easy to get and it is close to our house Communicate well—- appts are easy to get and it is close to our house More

by DONNAYOCUM1 Verified Customer Verified Customer

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Always have great communication when my car is in service. I especially like the videos done by the tech to show exactly what was checked and what is broken. service. I especially like the videos done by the tech to show exactly what was checked and what is broken. More

by Steve Verified Customer Verified Customer

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Frank great took 30 minites to pick up loaner only two people there need more people people there need more people More

by SUPPLUS Verified Customer Verified Customer

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