Fernanda Martinez

My experience with Niello was a mixed bag. All of the staff were very friendly and knowledgeable. The car (i4-e40) was at a very good price, spotless and fully charged. When sitting down to wo All of the staff were very friendly and knowledgeable. The car (i4-e40) was at a very good price, spotless and fully charged. When sitting down to work out the offer I was told there was a theft deterrent system installed on the car and it would add $1295 to the price. I said I didn't want it but was told it was already installed and couldn't be removed but that they would knock the price down to $995(they claimed that's their cost though I doubt it.) Unfortunately I didn't catch it when doing the paperwork but I was in fact charged the full $1295. And when they said it was already installed, what they meant was that they used a piece of double stick tape to adhere it to the inside of one of the storage cubbies in the back of the car. The device is nothing more than a gps tracker. My second gripe was that at no time in the purchase process was I told that the car only came with one key. When I asked about getting a second key I was told I could order one from any BMW dealer(since Niello isn't my closest dealer). No offer to get me one. So now I've had to order another key for $600 plus whatever the service department is going to charge me to program the key(I'm guessing another $200-300) to the car so that I have full functionality with it. I don't think I would do business with them again. More

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Don't know Brian Lonchar or met him. Fernanda was great as was Diane. Curtis not so much. Fernanda was great as was Diane. Curtis not so much. More

by 101_4dps@wavecable.com Verified Customer Verified Customer

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I cannot say enough good things about my experience with Niello BMW of Sacramento! From start to finish, they made the car-buying process smooth, stress-free, and even enjoyable. The sales and service teams Niello BMW of Sacramento! From start to finish, they made the car-buying process smooth, stress-free, and even enjoyable. The sales and service teams went above and beyond to ensure I was completely satisfied. A special shout-out to Gary Carroll—he was absolutely fantastic! Gary's professionalism, attention to detail, and genuine care for his customers stood out. He patiently answered all my questions, provided great advice, and made sure I found the perfect vehicle for my needs. This dealership truly cares about its customers, and it shows in everything they do. If you're in the market for a car or need top-notch service, look no further than Niello BMW of Sacramento. Highly recommended! More

by gilcaravantes Verified Customer Verified Customer

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Fernanda and Curtis made our car buying experience absolutely The Best. Promises made, and Promises kept. We left feeling that we received an excellent deal on our purchase, and a very fair offer fo absolutely The Best. Promises made, and Promises kept. We left feeling that we received an excellent deal on our purchase, and a very fair offer for our trade. No regrets. More

by MALIK228 Verified Customer Verified Customer

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helpful staff, easy purchase and trade-in. This is our third Mini purchased at this dealership. This is our third Mini purchased at this dealership. More

by RUTAARELLANO03 Verified Customer Verified Customer

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Thank you Team Niello BMW! Niello BMW went above and beyond to find us the perfect car. Would definitely recommend them to friends and family and will buy from them again! Niello BMW went above and beyond to find us the perfect car. Would definitely recommend them to friends and family and will buy from them again! More

by JR Verified Customer Verified Customer

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I bought my car without looking at it in person and it turned out to be a better-looking car than I expected. There are no issues with the body, engine or interior. The staff were great, and I was able turned out to be a better-looking car than I expected. There are no issues with the body, engine or interior. The staff were great, and I was able to make my purchase entirely online and via texting. More

by DSMCFADYEN Verified Customer Verified Customer

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This is the 5th vehicle I’ve purchased from Niello and it’s the only dealership I will work with. Niello is the pre-eminent dealership in Northern California with the most professional sales and service s it’s the only dealership I will work with. Niello is the pre-eminent dealership in Northern California with the most professional sales and service staff. More

by ANNSIMON Verified Customer Verified Customer

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Fernanda helped me get my first lease with BMW and I believe she went above and beyond to get me approved for a quality lease. I hope to return and enjoy a similar experience in the future preferably wi believe she went above and beyond to get me approved for a quality lease. I hope to return and enjoy a similar experience in the future preferably with Fernanda as I can see that she has excellent work ethic and dedication to customers. More

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Neillo Mini is a complete and professional dealership. All staff and personnel are well trained. All staff and personnel are well trained. More

by ChristopherF Verified Customer Verified Customer

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