Ryan Cox

I received outstanding service. I can now say that I know who I will be looking for when I need to lease a new car. Thank you Fatima and Ryan for going out of your way to provide an I can now say that I know who I will be looking for when I need to lease a new car. Thank you Fatima and Ryan for going out of your way to provide an amazing new lease experience! I would give them 6 stars if I could. You made a very happy client! More

by GUZMAN3 Verified Customer Verified Customer

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Fatima, Ryan and Curtis are all awesome! They found us the right car and gave us all the info. They nicely prepared the car and set up the center computer settings for us too. This really They found us the right car and gave us all the info. They nicely prepared the car and set up the center computer settings for us too. This really is an awesome team! This is our 6th car from the Niello Group of companies, a great place to buy cars. More

by PHIL C Verified Customer Verified Customer

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They have met my needs and made me feel appreciated. Great dealership, will refer others. Great dealership, will refer others. More

by ANNEMCONN Verified Customer Verified Customer

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First time buying a car online and everyone made it simple and quick to do..I would highly recommend Niello to anyone thinking about buying a car online. simple and quick to do..I would highly recommend Niello to anyone thinking about buying a car online. More

by MAAS279 Verified Customer Verified Customer

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I had an excellent experience working with Ryan, Moh, and Erika. They were prompt, informative, and never unnecessarily pushy. They understood my expectations, kept me well informed throughout the process, a Erika. They were prompt, informative, and never unnecessarily pushy. They understood my expectations, kept me well informed throughout the process, and provided the support I needed to close quickly once we reached alignment. More

by Mayur Verified Customer Verified Customer

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Purchase of my M440i started over a year ago. Production and delivery took months, and Ryan Cox was so helpful and reassuring in keeping me informed on progress. He was professional, responsive, Production and delivery took months, and Ryan Cox was so helpful and reassuring in keeping me informed on progress. He was professional, responsive, engaging, kind, and so patient with my many, many, questions. Ryan took ownership even when there were delays that were entirely out of his control, and immediately took steps to quickly resolve issues. I appreciate his integrity. Once my car arrived, he promised to make the reveal experience in store extra special, and he did! It was perfectly done, and seeing my car unveiled, all that long wait was worth it! The purchase process afterward was the most calm and uneventful (in a great way) that I’ve ever experienced buying a car. Thank you for all your help, Ryan! More

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Worst car buying experience I have ever had and I have purchased several luxury cars. I was sold a car that was not at all what I was told it was. Car was not even at the location. I was just showed a pic purchased several luxury cars. I was sold a car that was not at all what I was told it was. Car was not even at the location. I was just showed a picture. Didn’t even find out that it was mild hybrid until my insurance ran the vin. Then when I called them the same day and said that what they did was not ok. They told me they would take the 430i back from me for 47,000 dollars even though they just sold it to me for 62,000 dollars. They said they now consider it used. I know for a fact they would have turned around and sold it as new for the 62,000. The manager even told me the deal is not something he would advise any of his friends or family to take. Yet he is sitting there handing it over to me? They are completely dishonest, they are not informative, and even held my car keys from me making me feel forced to stay on the lot until I bought something. After finally signing they couldn’t even get me the car. I had to take an Uber back and spend my own money to pick up the car. They wouldn’t let me see it till all the docs were signed. No offer to reimburse me except the sales guy offered to give me a free tank of gas if I left a good survey. Worst car buying experience I have ever had. Do yourself a favor and go somewhere else! More

by Cjm Verified Customer Verified Customer

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Easy to work with and GREAT customer service. Would recommend them to anyone I know. Would recommend them to anyone I know. More

by NIK6 Verified Customer Verified Customer

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Can't recall the folks you are asking about. The salesman and the office staff were absolutely great The salesman and the office staff were absolutely great More

by JGJIMENEZ220 Verified Customer Verified Customer

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I love the dealership owners. They were clients of mine. Lisa Niello my friend. I went in knowing what I wanted. When Jaime showed me the card the first one was it. The only They were clients of mine. Lisa Niello my friend. I went in knowing what I wanted. When Jaime showed me the card the first one was it. The only person I remember is Jaime in Mini sales was right on . He went over and above. I sold myself saw what I wanted and Jaime followed me step by step with the sale. Every detail even let me call him after hours if I had questions. I would buy another car because of him. I realize that there’s a price in that car and he could do so much. I didn’t care for when it was time for signing three to five men came one right after the other to sign here sign there within a couple hours. At that point Jaime had done his job. I felt like the other men wanted my signature on everything really not explaining. The exception the very lady who was working out the financing very humble sat and talked about the car. The others like car salesman. With the exception of the Lisa N. and Jaime I wouldn’t would not do again. I also love Mini’s no choice. I really hope that you push Jaime up the ladder he’s a gem and he went overboard for me. I also was amazed at meeting Mr. Genius after the sale. I actually would like him back. He did give me his number if I can find it in all the signing process. A young smart kid who pointed the important things on my car. Well, that’s what I have to say. I really hope you keep Jaime in mind for promoting you would be making a GOOD move! Thank you Josey H. More

by JOSEYSCLIP Verified Customer Verified Customer

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