Great service and great follow up.
I felt well cared for. Thank you for the help
I felt well cared for. Thank you for the help
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by LISAJAGENT
Verified Customer
Verified Customer
Other Employees Tagged:
Brian Lonchar
Sep 16, 2025 -
Niello BMW MINI responded
Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience!
Paul Suchanek
General Manager
psuchanek@niello.com
916-890-2376
Very responsive with great follow up.
Efficient and organized during the sale process.
Would buy again at this dealership and team.
Efficient and organized during the sale process.
Would buy again at this dealership and team.
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by RAKESHPEER
Verified Customer
Verified Customer
Sep 02, 2025 -
Niello BMW MINI responded
Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Niello BMW MINI. We look forward to having you as one of our valued customers for many more years to come!
Paul Suchanek
General Manager
psuchanek@niello.com
916-890-2376
Ryan is the best!
Great response and great person. Easy to work with and made transaction simple. Felt lowballed on my what could have been a trade-in.
Great response and great person. Easy to work with and made transaction simple. Felt lowballed on my what could have been a trade-in.
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by Bob
Verified Customer
Verified Customer
Other Employees Tagged:
Moe Sulman
Jun 29, 2025 -
Niello BMW MINI responded
Thank you for sharing your experience with us! We're happy to hear it went well and truly appreciate your feedback.
Paul Suchanek
General Manager
psuchanek@niello.com
916-890-2376
Please do not force an answer to this question as it
risks my not responding to the survey
risks my not responding to the survey
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by RAYSMCCOY
Verified Customer
Verified Customer
Jun 09, 2025 -
Niello BMW MINI responded
Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience!
Paul Suchanek
General Manager
psuchanek@niello.com
916-890-2376
Ryan helped me pick my new car and Brian worked with me
to get the best deal. Thank you for helping me get a fantastic car!
to get the best deal. Thank you for helping me get a fantastic car!
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by HOFFMAN.SARA
Verified Customer
Verified Customer
May 26, 2025 -
Niello BMW MINI responded
Thanks for sharing your thoughts about your experience with Niello BMW MINI. We appreciate your business and hope to see you again soon!
Paul Suchanek
General Manager
psuchanek@niello.com
916-890-2376
We were told we would get a second key delivered.
We had to follow up 2 times as there was no communication regarding not having it and having to order it. I was surprised with this service given e
We had to follow up 2 times as there was no communication regarding not having it and having to order it. I was surprised with this service given everything else was good. The lack of follow up after the purchase was less then desired
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by TAMRELLIS
Verified Customer
Verified Customer
Apr 30, 2025 -
Niello BMW MINI responded
Providing a 5-star experience is our top priority, and we're sorry that we fell short here. We'd love the opportunity to discuss this matter in greater detail and clear up any issues we can. If it's possible to talk about your experience one-on-one, please reach out to us directly to let us know the best way to contact you and we will reach out.
Paul Suchanek
General Manager
psuchanek@niello.com
916-890-2376
Never, have I had a finer experience, then, when buying
our Mini Convertible S, at your very fine dealership! Ryan Cox was most friendly and very helpful, not only during our purchase, but then helping
our Mini Convertible S, at your very fine dealership! Ryan Cox was most friendly and very helpful, not only during our purchase, but then helping me, April 4, sorting thru the many, many features of the new automobile..
I miss a garage door and gate opener, and dislike, the slight hesitation when moving after a stop, or accelerating. However, the acceleration exceeds any of the 52 cars I have owned or leased!
Warmest regards, Barbara Ann and Larry Hardy
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by 2hardy
Other Employees Tagged:
Brian Lonchar
Apr 05, 2025 -
Niello BMW MINI responded
Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Niello BMW MINI.
Paul Suchanek
General Manager
psuchanek@niello.com
916-890-2376
my experience at the dealership was great.
Ryan was a fabulous salesman and so easy to work with. He knows his products. He knew all about the car and you could tell he likes cars. I was buyin
Ryan was a fabulous salesman and so easy to work with. He knows his products. He knew all about the car and you could tell he likes cars. I was buying a pre-owned Mini.
Everyone else was very nice.
They have coffee and a couple snacks so that’s nice since I was there for about two hours or so.
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by KAWKAW999
Verified Customer
Verified Customer
Mar 23, 2025 -
Niello BMW MINI responded
It's fantastic to hear that Ryan provided you with great customer service while assisting you! We truly appreciate the opportunity to do business with you. Thanks for choosing Niello BMW MINI!
Paul Suchanek
General Manager
psuchanek@niello.com
916-890-2376
The sales person was very easy to work with.
He made the whole transaction very pleasurable.
He made the whole transaction very pleasurable.
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by TEDJROSS
Verified Customer
Verified Customer
Other Employees Tagged:
Brian Lonchar
Mar 19, 2025 -
Niello BMW MINI responded
It's great to hear that we were able to help you out, Ted. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Niello BMW MINI!
Paul Suchanek
General Manager
psuchanek@niello.com
916-890-2376
Ryan was pleasant to work with before the sale.
Responsiveness went way down after the sale. During the closing process, I was tricked into purchasing an undesired option. When I requested cancella
Responsiveness went way down after the sale. During the closing process, I was tricked into purchasing an undesired option. When I requested cancellation, it was readily agreed to but dealership did not send reinbursement check as promised. 4 weeks later I am still waiting and no one from dealership has any sense of urgency about resolving it.
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by ERIK37
Verified Customer
Verified Customer
Feb 20, 2025 -
Niello BMW MINI responded
We're sorry that you didn't have a completely satisfying visit. Would it be possible to have someone from our management team reach out to you directly to discuss? We'd love the opportunity to address any issues with our team here. Thank you for your time, and hopefully, Erik, we can get to the bottom of this.
Paul Suchanek
General Manager
psuchanek@niello.com
916-890-2376