Fatima Fonseca

Fatima is the absolute best! She helped me order a custom build, and the process from initial phone call to taking delivery went more smoothly than I ever could have hoped. She She helped me order a custom build, and the process from initial phone call to taking delivery went more smoothly than I ever could have hoped. She was courteous, professional, friendly, and always available to answer questions. She kept me informed/updated at all times. Most importantly, she negotiated a fair deal and followed through with no surprises. As long as Fatima is at Niello there is no one else I would ever buy a car from, and I will be recommending her to all my friends and family. Additionally, everyone else I interacted with (as part of coming in to see Fatima) were very helpful and friendly. More

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Fantastic customer service. Professional and not the high pressure environment of other dealers. Fatima was fantastic Professional and not the high pressure environment of other dealers. Fatima was fantastic More

by B.PASKO Verified Customer Verified Customer

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I had an excellent experience working with Fatima on my recent BMW X3 purchase. From the very beginning, she was attentive, responsive, and genuinely focused on helping me find the right vehicle. Fatima fo recent BMW X3 purchase. From the very beginning, she was attentive, responsive, and genuinely focused on helping me find the right vehicle. Fatima followed up consistently without ever being pushy. She took the time to send videos and photos of the exact X3 that matched what I was looking for, which made the process feel personalized and convenient. She answered my questions promptly, kept me informed every step of the way, and made what can often be a stressful experience feel seamless and straightforward. By the time I arrived at the dealership, everything was ready to go. The process was efficient, transparent, and exactly as promised. I truly appreciated her professionalism, attention to detail, and commitment to customer service. If you’re looking for someone who is knowledgeable, communicative, and genuinely cares about making the car-buying experience a positive one, I highly recommend asking for Fatima. Thank you for helping me find the perfect X3! More

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Easy to work with and GREAT customer service. Would recommend them to anyone I know. Would recommend them to anyone I know. More

by NIK6 Verified Customer Verified Customer

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Fatima was once again great to work with! She is very knowledgeable, patient, and professional. She is very knowledgeable, patient, and professional. More

by SAM@SAMSPENCER.COM Verified Customer Verified Customer

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Fatima was great. Don’t get the red carpet delivery we have experienced in the past. Finance department unwilling to correct a mistake after the deal closed. Would hav Don’t get the red carpet delivery we have experienced in the past. Finance department unwilling to correct a mistake after the deal closed. Would have cost them $220 We didn’t haggle on the price of our trade in or purchase price won’t be going back to them. I’ve purchased/leased 7 BMWs I traded in a 2023 M4 completion and they have it listed for $15k over what they gave me for trade in value Update to review The GM reached out to me and told me they would be taking care of the fee that they originally declined to pay. I am happy that they handled this issue quickly and professionally More

by RHONDABECK Verified Customer Verified Customer

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Everyone was friendly and professional. Love Paul and would by cars through him again and again. Love Paul and would by cars through him again and again. More

by MATT.TRAYLOR Verified Customer Verified Customer

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I can’t imagine a better customer experience than what we had with Fatima Fonseca. She was the overwhelming factor in our decision to buy from Niello BMW. The car is also amazing. had with Fatima Fonseca. She was the overwhelming factor in our decision to buy from Niello BMW. The car is also amazing. More

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Very professional and pleasant to work with. The buying experience was exceptional. We have bought several cars from Niello. The buying experience was exceptional. We have bought several cars from Niello. More

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Extremely professional and excellent experience. Everyone was accommodating, straightforward, and transparent. I got an amazing BMW at a great price. Niello rocks! Everyone was accommodating, straightforward, and transparent. I got an amazing BMW at a great price. Niello rocks! More

by OLDHAM79 Verified Customer Verified Customer

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