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Diane Wallace
49 Reviews
I was born and raised in Cape Town, South Africa. Immigrated to Vancouver, Canada where I joined the Canadian Army. I met my American Special Forces Husband of 34yrs on the air force base where I was stationed. I then moved to Sacramento and now live in Shingle Springs!! I have been a Talent Scout for 30years but when COVID struck it changed my career direction. I found the Automotive industry very similar to finding talent and placing them on the right path. Meeting customers and getting to know them is my greatest pleasure and my gift of finding them the right car is such a joy. I have always been an advocate for customers and making sure they have the best experience. I pride myself on making sure every customer feels my integrity, honesty and pure joy when we find them the perfect solution to their needs and wants!!
Read more49 Reviews
Write a ReviewDealership Experience
6 yrs, 3 mos
Industry Experience
6 yrs, 3 mos
49 Reviews of Diane Wallace
October 09, 2026
Excellent customer service. Friendly honest and caring staff!! I will go back to them for my next car. Beautiful product as well. Delivered to my house at no charge. Friendly honest and caring staff!! I will go back to them for my next car. Beautiful product as well. Delivered to my house at no charge. More
by kathygsmit
Other Employees Tagged: Ali Poursead
October 08, 2026
Have bought a new and a used vehicle with him and had a great experience both times. great experience both times. More
by Morlai
Other Employees Tagged: Curtis Ringle, Ali Poursead, Julian Woodfork
July 19, 2026
The parking lot is jammed up quite a bit with inventory and makes it a bit strange to navigate when visiting for the first time. Upon entering I was expecting to finish my deal with Tim, but was passed alo and makes it a bit strange to navigate when visiting for the first time. Upon entering I was expecting to finish my deal with Tim, but was passed along to a different sales associate after I was not approved for the car I wanted. I wouldn’t have minded being shuffled around if the associates I was shuffled to were actually updated on who I was and the purpose for buying a car. I specifically asked how much was the second option car presented to me and the sales associate brought me a quote for over $700 a month. I felt it was a steep price but felt that it must’ve been because my credit wasn’t great. I was then made to wait nearly an hour for the finance manager to “get me a good deal.” Upon signing I was being told that the papers I was signing was acknowledging the security features the car ‘came with.’ After going home I found that the papers I signed weren’t acknowledging anything, the papers were in fact me signing for purchase of security features the car supposedly came with and an extended warranty I never asked for and wouldn’t even last the length of the loan the cost would’ve been attached to. I called to have these excess costs cancelled and refunded and was ignored. I then showed up in person to have the matter resolved and was lied to straight to my face. The finance manager told me that the contract was finalized with the bank and there was nothing to be done, but she would reach out and that the numbers were final and even if a cancel was processed it wouldn’t reduce my monthly payments. I contacted the bank myself and they informed me that nothing was finalized and it would be no issue at all for the finance manager to cancel the contract with the unwanted extra features and send a new contract to reflect the price difference from the cancellation. I then emailed the finance manger this information and she still attempted to give me the run around. She specifically mentioned that the anti-theft feature could not be cancelled since it’s standard for all Niello vehicles, but contract specifically states that this feature is extra and unnecessary and can be cancelled if I want. It’s a shame too, I expected more honestly from a luxury dealership. I should have just gone to any low end auto mall for the same experience. More
by AZURELOPEZ715
Verified CustomerOther Employees Tagged: Erika Paleny, TIMOTHY LARSON
May 21, 2026
This was my first experience with the sales department and I was pleasantly surprised. Ali is very personable, professional and gave clear information on the different products I was comparing and lookin and I was pleasantly surprised. Ali is very personable, professional and gave clear information on the different products I was comparing and looking at. Diane in finance is fabulous; she clearly explained the contract and was extremely helpful. More
by CAROLINEBELL2
Other Employees Tagged: Ali Poursead
May 12, 2026
I'm not sure who Curtis is but if he works at the BMW MINI he deserves 5 stars. MINI he deserves 5 stars. More
by MISSJHAHN
Other Employees Tagged: Curtis Ringle, Erika Paleny, Justin Watts , MARK TSYMBAL, John and William
April 13, 2026
I chose to buy my new MINI from Niello over 2 other dealerships that also had a model I wanted because of my loyalty over the years to the dealership, and to Creed himself. dealerships that also had a model I wanted because of my loyalty over the years to the dealership, and to Creed himself. More
by PBOFFY2
Other Employees Tagged: Creed Cate, Curtis Ringle
April 13, 2026
I think the staff are amazing! My experience, thus far, is a happy one. The staff in the Service Center were very helpful, knowledgeable, and experienced. They answered my question My experience, thus far, is a happy one. The staff in the Service Center were very helpful, knowledgeable, and experienced. They answered my questions right away and I felt treated like royalty; unlike, my experiences at Subaru. More
by Moca Joe
Other Employees Tagged: Curtis Ringle, TAHIR HUSSAINI
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