Dealer Reviews
Cars for Sale
Dealer Log In
Diane Wallace
49 Reviews
I was born and raised in Cape Town, South Africa. Immigrated to Vancouver, Canada where I joined the Canadian Army. I met my American Special Forces Husband of 34yrs on the air force base where I was stationed. I then moved to Sacramento and now live in Shingle Springs!! I have been a Talent Scout for 30years but when COVID struck it changed my career direction. I found the Automotive industry very similar to finding talent and placing them on the right path. Meeting customers and getting to know them is my greatest pleasure and my gift of finding them the right car is such a joy. I have always been an advocate for customers and making sure they have the best experience. I pride myself on making sure every customer feels my integrity, honesty and pure joy when we find them the perfect solution to their needs and wants!!
Read more49 Reviews
Write a ReviewDealership Experience
6 yrs, 3 mos
Industry Experience
6 yrs, 3 mos
49 Reviews of Diane Wallace
April 08, 2026
We were very impressed with the entire process, from the minute we walked onto the lot to driving home that evening with our new car. Best experience we’ve ever had when buying a car. minute we walked onto the lot to driving home that evening with our new car. Best experience we’ve ever had when buying a car. More
by ADOPTSHELTERDOGS49
Verified CustomerOther Employees Tagged: Justin Watts, TAHIR HUSSAINI
March 08, 2026
This dealership it the place to go if you want to be treated like family, spoken to like a friend, respected as a customer. William the sales manager went above and beyond to ensure satisfaction. His treated like family, spoken to like a friend, respected as a customer. William the sales manager went above and beyond to ensure satisfaction. His attention to details places the dealership at the top of the game. No pressure just pleasure. 5⭐️ More
by RANDYCALDARA
Other Employees Tagged: Dalton Richards, William the sales manager
March 02, 2026
Tahir was very professional and personable during the whole trade in process. He definitely deserves 5 stars. I took off one star for the dealership because there were difficulties with the finance depa whole trade in process. He definitely deserves 5 stars. I took off one star for the dealership because there were difficulties with the finance department both times I have worked with Niello. The first time, being overcharged on the agreed down payment that I had to return to the dealership for a refund and the second time an oversight on reporting the payoff to BMW financial services that prompted me to return to the dealership to request a refund for overpayment again. I only took off one star because on both occurrences they quickly remedied the issues. More
by SHANNON8008
Other Employees Tagged: Paul Suchanek, TAHIR HUSSAINI
January 19, 2026
Purchased over 1 month ago and still trying to get them to fix the windshield, hand over the 2nd key and send me my card left in the trade. They have varied they didn’t disclose the windshield issue, that to fix the windshield, hand over the 2nd key and send me my card left in the trade. They have varied they didn’t disclose the windshield issue, that they did not give me the 2nd key as they said they had, and found my card. They simply go give a crap about costumers. More
by RANDYCALDARA
Other Employees Tagged: Dalton Richards, Hayden sales man. Gets 2 stare
November 26, 2025
Creed and Curtis did a great job at Neillo BMW. They were easy to connect with and pleasant to work with. . They were easy to connect with and pleasant to work with. . More
by DSPT
Other Employees Tagged: Creed Cate, Curtis Ringle, Marty Garcia
November 25, 2025
i thought Niello was different, but it was typical dealership experience as you would expect. cheesy, pushy and not great communicators. they also stated the vehicle i purchased was leased by their "C dealership experience as you would expect. cheesy, pushy and not great communicators. they also stated the vehicle i purchased was leased by their "CFO" for 9 months. however, when i got the vehicle, 10 different phones were connected to the bluetooth indicating it was obviously not driven by a single leasee, but was more like a loaner, which they lied about after i asked clearly if it was a loaner. More
by FARHAN
Other Employees Tagged: Justin Watts, Ali Poursead
August 07, 2025
My experiences with Nielo BMW MINI was good. We had a little miss communication with our down payment, but you all were very nice and it was resolved. I just made an appointment with John to hel We had a little miss communication with our down payment, but you all were very nice and it was resolved. I just made an appointment with John to help me understand all the technical possibilities of my 2022 Mini SE. Just want to thank all the great people that helped me purchase my new baby. Roxanne Lloyd More
by ROXANNE_LLOYD
Other Employees Tagged: Erika Paleny , ELYAS ABRAHIMI
June 21, 2025
Billy Bonner and Creed Cate were Outstanding! Professional, competent, courteous, knowledgeable. The post-sale add-on visit was less so. The following is my note to Billy Bonner on Apr. 28, Professional, competent, courteous, knowledgeable. The post-sale add-on visit was less so. The following is my note to Billy Bonner on Apr. 28, shortly after that meeting: "I write because, on reading the descriptions of the four package plans I bought at the post-sale, add-on visit, being the “Ultimate Care +, Hydro-Ramic Plan, Paintless Dent and Tire & Wheel, totaling some $4,300, I’ve got these questions: 1) I was told that, “In 2017, BMW stopped doing any maintenance on its vehicles, other than changing the oil.” Ergo, I’d need to spend $1,300 on the ‘Ultimate Care+” plan, to avoid having to pay for any of the routine maintenance items (that I’m obligated to do during the lease). Really? They’ll "only change the oil?" They won’t put in a new oil filter or change the air filter? Or check the fluids in the battery, transmission, universal joint, radiator? ‘Won’t check the tire pressure/look for leaks? Clean any cabin air filter(s)? I’ve driven BMW’s for almost 40 years ('86 635csi, '01 X-5, '22 M850), and they’ve always received this and more maintenance, without extra charge. Having to buy this additional coverage for another $1,300 makes no sense. 2) Diane told me that, to ensure that the exterior paint would remain “nice and shiny,” I’d need to buy the Hydro-Ramic Plan. The “Plan” states damages such as “prematurely fade, oxidize or otherwise reflect a deterioration,” are covered if caused by: “sun exposure, acid rain, bird droppings, tree sap, water spotting, humidity, dirt, weather, detergents, hard water, magnesium, sand abrasion, calcium chloride (except as limited on the reverse side, which sets forth all the exceptions/ exclusions to the coverage). Really?? We live a long way from acid rain, magnesium, calcium chloride or sandstorms, and I garage my car. It seems a stretch to say the factory-applied paint job on the hundred-thousand-dollar+ car won’t remain “shiny” without spending this additional $1,300. Also, as to protecting the car seats against stains from “blood, urine, mold or mildew," the chance of any of those occurring from my use of the car is not high:). Together, the four plans bumped the price of the car by some $4,300 (about 8% or so of my lease cost), for what appears to be only marginal benefit. ‘Would very much appreciate your take on such. ‘Best, Brian More
by BRVC0
Other Employees Tagged: Creed Cate , BILLY BONNER
March 17, 2025
Fatima and the finance manager could not have made the experience easier. I love my new mini and I feel like I got a fair price for my trade and a great deal. I would buy from here again! Thank you so muc experience easier. I love my new mini and I feel like I got a fair price for my trade and a great deal. I would buy from here again! Thank you so much. More
by SJP11
Other Employees Tagged: Fatima Fonseca
Dealership Inventory (228 Vehicles)
